• Delivering profitable volume growth • Providing overall management and leadership across National Customers • Key customer linkage with retail execution • Drive executional excellence including speed to shelf, in-stock performance, display conversion and forecast attainment • Sales Planning • Liaison between customer teams and Retail Planning • Developing and managing product allocations • Identify market specific business development opportunities • KPI Tracking/Analysis • Update Field Execution team • Analyze performance and incorporate learnings into future planning • Customer Selling • Coordinate service issue resolution • Lead efforts around service reporting

• Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company. • Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards. • Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols. • Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain. • Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set. • Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system. • Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations. • Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators. • Budgeting: Manage the departmental budget for Quality and Compliance. • Travel: Domestic travel up to 30%.

• Own and drive Curri’s highest-priority, cross-functional Operations initiatives end-to-end. • Lead Operations goal setting, KPI definition, reporting, and business reviews. • Identify operational gaps and push solutions through execution with rigor and accountability. • Partner closely with Product, Engineering, Finance, Sales, and Operations leaders to align priorities and execution. • Provide clear, concise analysis, recommendations, and updates to executive leadership. • Serve as a force multiplier for Operations leadership by taking full ownership of complex, ambiguous work.

• Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements • Validate workflows against documented requirements and expected system behavior • Identify defects, edge cases, and usability issues prior to release • Partner with Product and Engineering to support release readiness • Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams. • Identify trends or recurring issues and proactively flag risks • Validate production fixes and post-deployment changes • Assist with incident response and post-incident reviews • Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data. • Act as a liaison between Product, Engineering, and Support teams • Improve internal documentation, test scenarios, and processes