• Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements • Validate workflows against documented requirements and expected system behavior • Identify defects, edge cases, and usability issues prior to release • Partner with Product and Engineering to support release readiness • Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams. • Identify trends or recurring issues and proactively flag risks • Validate production fixes and post-deployment changes • Assist with incident response and post-incident reviews • Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data. • Act as a liaison between Product, Engineering, and Support teams • Improve internal documentation, test scenarios, and processes

• Build, lead, and retain a high performing sales organization, including setters (SDRs) and closers (Business Consultants) • Hire, onboard, train, and develop sales managers and individual contributors • Establish clear expectations, performance standards, and accountability across the team • Foster a collaborative, professional, and values aligned sales culture • Provide consistent coaching and feedback through regular one on ones and performance reviews • Translate executive level revenue goals into actionable sales plans and execution strategies • Set and manage quotas, targets, and capacity planning across sales teams • Ensure consistent execution of sales processes, scripts, and best practices • Continuously evaluate and optimize the sales funnel to improve conversion, efficiency, and revenue predictability • Conduct regular call audits and quality reviews to ensure sales excellence and adherence to standards • Own sales performance metrics and reporting across all sales teams • Track, analyze, and communicate key KPIs including conversion rates, quota attainment, pipeline health, and productivity • Ensure timely submission of weekly sales performance reports to executive leadership • Partner with managers to address underperformance through coaching, redeployment, or corrective action when necessary • Partner with Marketing to align lead generation strategy, funnel quality, and campaign performance • Collaborate with Operations and Finance on forecasting, headcount planning, and capacity modeling • Maintain a strong understanding of customer needs, objections, and buying behavior and ensure insights flow throughout the organization • Manage and administer sales compensation plans • Ensure accurate tracking and validation of commissions and incentives • Provide performance insights and recommendations related to compensation effectiveness • Oversee the Strategic Partnerships function and manage the partnerships sales representative • Ensure partnerships are aligned with revenue objectives and operational priorities • Track performance and ROI of partnership driven opportunities • Communicate high priority sales issues with the VP of Operations via Slack • Submit end of week sales performance report by end of week • Participate in weekly, monthly, quarterly, and annual leadership meetings as required

• Serve as the primary point of contact for client inquiries during US daytime hours • Support day-to-day operational processes and system configurations • Perform quality assurance (QA) checks to ensure accuracy and completeness of work • Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes • Monitor dashboards and operational reports; identify and escalate issues when necessary • Collaborate closely with internal teams to troubleshoot and resolve operational challenges • Ensure adherence to established workflows, processes, and documentation standards • Proactively follow up on tasks and unresolved issues to ensure closure.

• Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals • Establish the operating model across delivery and quality functions • Drive adoption of automation & AI-led capabilities across operations • Act as the executive sponsor for operational transformation initiatives • Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance • Drive continuous improvement through KPI tracking, reporting, and intervention • Oversee operational budgets and cost optimization strategies • Lead and develop delivery team members across global regions • Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems • Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management • Partner with the growth team to support strategic opportunities and solutions development • Client POC, ensuring consistent delivery experience and adherence to contractual requirements • Act as an escalation point for complex client issues • Drive succession planning and leadership capability development • Establish a high-performance culture aligned with LXT values • Manage cross-functional dependencies across Sales, HR, Tech, and Finance