Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We are seeking an experienced Technical Project Manager (TPM) to join our NowNext CRM Execution Team. In this role, you will lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, working closely with customers, partners, and internal teams. Because NowNext CRM is a new category, we welcome candidates with backgrounds in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who can apply their CRM expertise and quickly adapt to ServiceNow. Your leadership will ensure projects are delivered on time, within scope, and—most importantly—aligned to measurable business outcomes. This position requires a strong blend of technical understanding, project management discipline, and customer-facing leadership. You will partner with solution architects, technical consultants, and product teams to drive project success from initiation through go-live, with a focus on quality, adoption, and value realization. Key Responsibilities - Lead end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices. - Develop and maintain project plans, schedules, risk registers, RAID logs, and communication strategies. - Serve as the primary point of contact for customers, providing clear status updates, issue resolution, and escalation management. - Coordinate cross-functional delivery teams including internal consultants, partner resources, and customer stakeholders. - Manage project budgets, forecasts, and resource allocation to ensure efficiency and cost-effectiveness. - Facilitate technical and business discussions to translate requirements into actionable workstreams across sales, CPQ/CLM, order management, service, field service, and AI agents. - Ensure adherence to ServiceNow delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches as appropriate. - Drive AI-first delivery by prioritizing agentic AI use cases (e.g., case deflection, guided selling, contract AI) and reporting on outcomes. - Capture lessons learned and contribute to continuous improvement of delivery playbooks and methodologies. Qualifications Required - 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions. - Proven track record managing multi-workstream technical implementations with large, complex enterprises. - Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service. - Experience delivering projects on at least one major CRM/workflow platform: - ServiceNow (preferred, training provided for cross-platform candidates) - Salesforce Sales/Service/CPQ - Pega CRM/Case Management - Microsoft Dynamics, Oracle CX, or SAP CX (also valued). - Proficiency in project management tools (e.g., ServiceNow’s SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall). - Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives. - Experience managing third-party/partner resources in delivery engagements. Preferred - ServiceNow project experience, particularly in Customer & Industry Workflows. - Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe. - Familiarity with NowCreate methodology and ServiceNow’s Expert Services ecosystem. - Technical background or the ability to engage in solution design discussions. - Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals). Certification Requirements - ServiceNow Certified System Administrator (CSA) required within 90 days of hire. - Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months. - A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year to ensure effective governance of CRM delivery. Success in this Role Looks Like - You consistently deliver projects on time and within budget, while exceeding customer expectations. - You drive measurable business outcomes, such as: - 20–40% reduction in lead-to-cash cycle times. - 25–50% of Tier-1 requests automated by AI agents. - Improved CSAT/NPS and field first-time-fix rates. - You foster strong, collaborative relationships between customers, partners, and internal teams. - You proactively identify risks and resolve them before they impact project success. - You champion a customer-outcome-focused mindset, ensuring solutions deliver real value. Why Join Us? As part of the NowNext CRM Execution Team, you’ll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on lighthouse customer success and the future of ServiceNow’s CRM strategy. You’ll bring your Salesforce, Pega, or ServiceNow expertise and help define the playbook for an entirely new way of working. Qualifications To be successful in this role you have: Required - 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions. - Proven track record managing multi-workstream technical implementations with large, complex enterprises. - Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service. - Experience delivering projects on at least one major CRM/workflow platform: - ServiceNow (preferred, training provided for cross-platform candidates) - Salesforce Sales/Service/CPQ - Pega CRM/Case Management - Microsoft Dynamics, Oracle CX, or SAP CX (also valued). - Proficiency in project management tools (e.g., ServiceNow’s SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall). - Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives. - Experience managing third-party/partner resources in delivery engagements. - Preferred - ServiceNow project experience, particularly in Customer & Industry Workflows. - Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe. - Familiarity with NowCreate methodology and ServiceNow’s Expert Services ecosystem. - Technical background or the ability to engage in solution design discussions. - Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals). - Certification Requirements - ServiceNow Certified System Administrator (CSA) required within 90 days of hire. - Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months. - A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year to ensure effective governance of CRM delivery. - Success in this Role Looks Like - You consistently deliver projects on time and within budget, while exceeding customer expectations. - You drive measurable business outcomes, such as: - 20–40% reduction in lead-to-cash cycle times. - 25–50% of Tier-1 requests automated by AI agents. - Improved CSAT/NPS and field first-time-fix rates. - You foster strong, collaborative relationships between customers, partners, and internal teams. - You proactively identify risks and resolve them before they impact project success. - You champion a customer-outcome-focused mindset, ensuring solutions deliver real value. - Why Join Us? As part of the NowNext CRM Execution Team, you’ll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on lighthouse customer success and the future of ServiceNow’s CRM strategy. You’ll bring your Salesforce, Pega, or ServiceNow expertise and help define the playbook for an entirely new way of working. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote

Project Manager II (MAE) We are looking for a Project Manager II to help us support our continued growth.The Project Manager is responsible for leading a project’s delivery team through the successful delivery of all projects. Project Managers may be managing one or more client engagements at the same time. They manage Coastal Cloud resources and interface with client members to most effectively meet budget, delivery and customer satisfaction goals. They manage risks and resolve issues via regular status meetings with the project team and all stakeholders. The size of these engagements may range between $100,000 - $500,000, include up to two workstreams, and up to (10) team members. Role Responsibilities: - Lead the delivery team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully. - Ensure all team members understand their role and delegated tasks on the project - Empower each team member by enabling, mentoring and delegating tasks for their success - Manage the client relationship throughout the engagement to build and maintain a strong customer relationship. - Continually assess people, process and technology risks and adjust project plans to address them accordingly. - Proactively manage risks and issues and the communication upwards both internally and with client to ensure that project KPIs are defined and baseline metrics are recorded - Provides mentoring and guidance to Coastal Cloud project team members and maintains accurate metrics of performance throughout implementations - Leverage a solid understanding of the Salesforce product suite in order to validate key design options and present proposal solutions to all levels of client management - Leverage your solid understanding of the Salesforce product suite and project understanding to validate with the team members key design options and assist in presenting/representing proposal solutions to all levels of client management - Set up and maintenance of tools to track overall project execution including Project Plan, Forecast accuracy, TaskRay set up and execution, Risk & Issue log - Responsible for proper close out of the project including CSAT review - Support change management initiatives and overall Coastal Cloud best practices - Travel with client or project team as needed Experience/Skills Required: - Minimum five years of full life-cycle Salesforce implementation experience as Project Manager, providing strong leadership and delivery oversight - Strong client management and communication skills, ability to interface with high-level internal and external stakeholders with a focus on building trust and collaboration - Minimum of an active Salesforce Administrator or other Salesforce certification required - Ability to maintain oversight and organization of multiple mid to large level projects ranging in duration, size, and budget with multiple workstreams in the Salesforce ecosystem - Exposure to Multiple Salesforce Clouds and integration with additional SaaS platforms - Exceptional writing and presentation skills, ability to lead high-level stakeholders in technical discussions and project oversight - Ability to lead internal team stand-ups, providing guidance and mentorship throughout the project delivery lifecycle - Work with leadership to follow up with client (and/or internally) to communicate and execute mitigation plan - Must have full-time permanent US work authorization - Note – Determination of I, II, III will be based upon the candidates previous relevant experience and depth of skills, and will be determined through our skills interview process Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - PMP Certification - Salesforce Administrator Certification preferred Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Senior Project Manager (FINS) We are looking for a Senior Project Manager to help us support our continued growth.The Project Manager is responsible for leading a project’s delivery team through the successful delivery of all projects. Project Managers may be managing one or more client engagements at the same time. They manage Coastal Cloud resources and interface with client members to most effectively meet budget, delivery and customer satisfaction goals. They manage risks and resolve issues via regular status meetings with the project team and all stakeholders as well as internal escalation paths and support systems. Role Responsibilities: - Leads delivery teams, drives desired professional behaviors and motivates the team to the highest levels of performance, ensuring that team resources have the best conditions to perform successfully - Leads large-scale and enterprise level Salesforce implementation projects, ranging in size and duration, with a focus on complex engagements with multiple workstreams - Manages and builds the client relationship throughout the engagement, fostering trust, collaboration, and partnership growth - Leverages a deep understanding of the Salesforce product suite in order to validate key design options and present proposal solutions to all levels of client management - Validate Statement of Work and technical solution, defined by Solution Architect, meets - client business goals and objectives and monitors work against the solution as project progresses; ensuring remaining budget covers remaining scope. - Create, maintain, and own the risk register, identifying potential people, process, and technology risks, adjusting project plans and escalating communications to address them proactively - Ability to identify, build and present Change Orders in partnership with the Solution Architect (scope) with minimal oversight from Account Engagement Manager or Director - Create and manage a Resource Plan; adhering to budget and expected team member allocations while assigning work in a way that maximizes contribution margin. - Understand Project ROI and KPIs; work with the Solution Architect to collect customer success stories, report against value and drive to 5/5 CSATs - Strong adherence to the standards, templates, and processes set by Coastal Cloud, leveraging company project management tools to manage work and budget. Support continuous delivery process improvement across the team. - Manage project payments through team timesheet review and approval, invoice approval, and escalation of concerns or delays. - Provides mentoring and guidance to Coastal Cloud project team members and maintains accurate metrics of performance throughout implementations - Travels with client or project team as needed Experience/Skills Required: - Minimum seven years of full life-cycle Salesforce implementation experience as Project Manager, with experience providing strong leadership and delivery oversight on complex and enterprise-level engagements - Strong client management and communication skills, ability to build relationships with high-level internal and external stakeholders with a focus on building trust and collaboration - Ability to maintain oversight and organization of multiple large level projects ranging in duration, size, and budget with multiple complex work streams in the Salesforce ecosystem - Exposure to Multiple Salesforce Clouds and integration with additional SaaS platforms - Exceptional writing and presentation skills, ability to lead high-level stakeholders in technical discussions and project oversight, providing guidance and building trust - Ability to lead internal team stand-ups, providing guidance and mentorship throughout the project delivery lifecycle - Direct employee management experience - Must have full-time permanent US work authorization Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Experience with Salesforce IT Project Implementation - PMP Certification - Working knowledge of the Coastal Cloud project management tools: Lucid, Tableau, Google suite (slides, sheets, documents), Accorto (budget management), TaskRay or Jira, resource allocation/forecasting Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Fully remote work; “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL, Tyson’s Corner, VA & Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly and annual bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events, and the Holiday Party to Top All Holiday Parties - Quarterly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Senior Project Manager to lead complex, enterprise customer engagements across our consulting and delivery teams. This role is for someone who knows how to bring structure to ambiguity, build trust with senior stakeholders, and keep teams moving forward—without losing sight of the human side of delivery. You’ll partner closely with enterprise customers, internal delivery leaders, and cross‑functional teams to drive successful outcomes across cloud, data, infrastructure, and application initiatives. If you thrive in client‑facing environments, enjoy solving hard problems, and take pride in delivering work that truly matters, this role is for you. - Own end‑to‑end delivery of enterprise customer engagements, from kickoff through successful completion - Partner with customers to establish clear goals, scope, timelines, and success measures—and keep everyone aligned as things evolve - Lead cross‑functional delivery teams, fostering accountability, collaboration, and momentum - Proactively manage risks, dependencies, budgets, and timelines, escalating issues early and thoughtfully - Facilitate stakeholder meetings, status reviews, and executive‑level communications with clarity and confidence - Adapt delivery approaches across Agile, Waterfall, and hybrid models based on customer needs - Maintain high‑quality project artifacts and ensure delivery standards are consistently met - Continuously look for ways to improve delivery processes, team effectiveness, and the overall customer experience This is a remote position. Qualifications - 4-6+ years of Project Management leading enterprise-level projects. - Proficiency in managing projects using Waterfall, Hybrid and Agile methodologies in a client-facing role. - Proven experience managing projects across Microsoft cloud, infrastructure, data, and application delivery environments. - Demonstrated track record of increasing leadership responsibility and career growth in project and engagement management including client interactions beyond scope/schedule/budget communications. - Experience leading teams of 5-12+ members with budgets over $500,000. - Strong ability to build trust and credibility with enterprise customers, including senior and executive stakeholders. - Experience leading distributed teams and navigating delivery across time zones. - Comfortable guiding multiple workstreams and teams concurrently, with strong organizational and prioritization skills. - A customer‑first mindset with a track record of driving outcomes—not just managing tasks. - Confidence facilitating difficult conversations, resolving conflicts, and managing change. - Project management certifications such as PMP, PMI‑ACP, CSM, or PSM are strongly preferred. - Proficiency with Microsoft tools and project delivery platforms such as Azure DevOps, Jira, Smartsheet, or similar. - This is a remote position but we prefer candidates in Central or Eastern time zones. What Sets You Apart - Consulting experience working directly with enterprise customers. - Strong business acumen and the ability to connect delivery decisions to customer value. - Experience leading Microsoft‑focused delivery initiatives or working within the Microsoft partner ecosystem. - A natural coaching mindset—you help teams grow while delivering results. - US Citizens and Green Card holders are encouraged to apply. We are unable to offer sponsorship at this time. Company Description With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients’ businesses and achieve remarkable business outcomes.