This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team as an Account Manager. The role focuses on cultivating and expanding relationships within established client accounts, driving growth and maximizing revenue through proactive relationship-building, strategic conversations, and cross-selling. Key Responsibilities - Account Growth & Strategy: - Develop and execute strategic account plans to identify and capitalize on growth opportunities within existing client accounts. - Identify and qualify sales opportunities within existing client organizations, proactively pursuing re-engagement and expansion opportunities. - Create and review client proposals, Statements of Work, change orders, and budgets for new and existing projects within existing accounts. - Consulting Solution Design: - Propose effective learning solutions for straightforward projects; escalate complex projects to Solution Architects. - Collaborate with internal teams to co-design solutions leveraging SweetRush capabilities. - Estimate work effort and timelines accurately using internal tools. - Lead scoping meetings and client-facing discussions, embodying SweetRush’s values of caring, mutual respect, and commitment. - Negotiate contracts, pricing, and budgets to maximize value for both clients and SweetRush. - Client Relationship Management: - Build and maintain strong, trusted advisor relationships with key stakeholders within assigned client accounts. - Ensure client awareness and confidence in SweetRush, proactively communicating updates and insights. - Drive positive client experiences by fostering a culture of proactive client nurturing within the internal team. - Support the client team during potential escalation moments, partnering with the SweetRush Project Manager and production leaders to resolve issues and debrief lessons learned. - Collaborate with Program and Project Managers to clearly define and meet the client’s needs regarding account reporting. - Internal Collaboration & Communication: - Act as the primary point of contact for assigned accounts, facilitating seamless communication between the client and internal SweetRush teams. - Guide onboarding of new internal team members to assigned accounts, providing context on client culture, communication preferences, and best practices. - Maintain an account knowledge base with relevant and updated information for the account team. Qualifications - Strong understanding of the learning and development landscape and the ability to translate client needs into effective solutions. - Expertise in account management and the ability to manage complex stakeholders. - Highly empathetic and skilled in building trust with clients, while expertly holding the line on production timelines and budgets. - Exceptional communication, presentation, and interpersonal skills. - Strong negotiation and problem-solving skills, with experience in managing client escalations. - Proactive and results-oriented approach. - Excellent time management and organizational skills. Requirements - Bachelor’s Degree in a related field. - 5+ years of experience in account management, sales, or a related client-facing role. - Experience working with eLearning development teams and processes. - Ability to travel occasionally to visit clients onsite (typically 3-6 trips total per year). Call to Action Submit Your Resume! Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is designed for a senior professional with a strong operations and/or engineering background, deep knowledge of logistics and warehouse activities, contract management, and proven ability to manage large, strategic customer accounts. The successful candidate will be responsible for managing strategic customer relationships while ensuring the liaison between the customer, site operations, and ID Logistics’ support functions (Engineering, Finance, Legal, IT, HR, and Commercial). The Director, Account Management drives business relationships, ensures contractual compliance, manages financial performance, and leads negotiations and renewals — translating operational realities into sound business decisions that protect service, profitability, and long-term growth. Qualifications - Bachelor’s degree required - 5–10 years of experience in contract management / account management within a 3PL, contract logistics, warehousing, or complex supply chain environment. - Strong operations or engineering background with a solid understanding of warehouse activities. - Proven experience managing large accounts / enterprise customers, including governance cadence, escalations, and senior stakeholder management. - Strong commercial acumen: ability to manage P&L drivers, build business cases, and negotiate contract terms tied to operational realities. - Excellent communication skills (written/verbal) and ability to speak in public and influence across levels. - Strong analytical and synthesis capability; comfortable with studies, cost models, and KPI-based performance management. - Track record of proactive problem solving, finding compromises, and driving continuous improvement in demanding environments. - Willingness to travel as required (based on account footprint). Requirements - Location: Remote - Work Schedule: Day shift, Monday–Friday, with additional hours based on business needs. - Travel Specifics: 50% willingness to travel as required based on business needs. - Competitive Compensation: Attractive annual salary of $160,000- $180,000 plus a performance-based bonus. - Benefits: Competitive salary package, including health, dental, and vision insurance, 401(k) matching, and more. Key Responsibilities - Customer & Stakeholder Leadership - Serve as the main point of contact for assigned strategic customers, partnering closely with Operations Leadership. - Drive the day-to-day and long-term business relationship, ensuring a client-focused approach and high service standards. - Act as the bridge between customer expectations and operational execution, aligning all internal stakeholders to deliver on commitments. - Lead governance routines with customers, including steering committees, QBRs, and performance reviews. - Contract Management & Commercial Performance - Own the contract lifecycle for assigned accounts: interpretation, compliance, governance, and continuous optimization. - Identify and mitigate financial and legal risks tied to contract application at the warehouse/site level. - Manage key components of the site/account economic performance, including P&L drivers, productivity levers, quality penalties, and margin improvement. - Ensure sites provide and maintain the KPIs and monitoring indicators required to manage contractual performance. - Negotiation, Renewal & Development - Lead negotiations related to operational and commercial changes, including price indexations, new activity pricing, scope changes, and contract renegotiations. - Drive contract renewals and develop account growth strategies that are operationally feasible and financially accretive. - Identify upsell/cross-sell opportunities across ID Logistics capabilities (co-packing, transportation…). - Support R&D, as needed, in responding to RFPs/tenders for key accounts or expansion opportunities. - Project & Change Leadership - Oversee successful launches of new activities and transitions, ensuring readiness across people, process, systems, and governance. - Lead and/or sponsor engineering, continuous improvement, and transformation projects within scope. - Mobilize internal resources and coordinate cross-functional teams to deliver strategic initiatives and customer commitments. Company Description Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. If you are results-driven, have a passion for change, and a desire to make a significant impact, we would love to hear from you. Click apply today to join ID Logistics! This position is not eligible for sponsorship.

• Own and grow strategic bank accounts (existing and new) across KSA and beyond • Nurture strong B2B relationships, ensure high client satisfaction • Drive growth by partnering with banks to adopt and expand Nuclei’s suite of offerings • Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal • Build strong relationships with stakeholders at banks: senior management, digital-banking heads, product/ops leads • Understand the bank’s customer segments and digital strategy; tailor proposals leveraging Nuclei’s marketplace, SaaS marketplace, subscription bundles • Coordinate with internal teams (product, tech, operations) to ensure timely integration and launch • Monitor account health: usage, transaction volumes, customer adoption and drive upsell/cross-sell • Ensure high client satisfaction; serve as trusted advisor on strategy, not just a vendor • Provide feedback to help shape Nuclei’s product roadmap based on customer needs and market feedback.

• Serve as the primary client contact for assigned marketing accounts. • Manage and nurture long-term client relationships to ensure high retention and satisfaction. • Coordinate with internal teams including SEO, paid media, content, and creative teams to execute campaigns. • Lead regular client meetings, reporting calls, and strategy discussions. • Monitor campaign performance and communicate insights and recommendations to clients. • Manage project timelines, deliverables, and campaign milestones. • Identify opportunities for upselling or expanding marketing services. • Ensure all client communications and campaign updates are documented in CRM or project management tools. • Maintain a deep understanding of the client’s business goals and marketing objectives.