This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is designed for a senior professional with a strong operations and/or engineering background, deep knowledge of logistics and warehouse activities, contract management, and proven ability to manage large, strategic customer accounts. The successful candidate will be responsible for managing strategic customer relationships while ensuring the liaison between the customer, site operations, and ID Logistics’ support functions (Engineering, Finance, Legal, IT, HR, and Commercial). The Director, Account Management drives business relationships, ensures contractual compliance, manages financial performance, and leads negotiations and renewals — translating operational realities into sound business decisions that protect service, profitability, and long-term growth. Qualifications - Bachelor’s degree required - 5–10 years of experience in contract management / account management within a 3PL, contract logistics, warehousing, or complex supply chain environment. - Strong operations or engineering background with a solid understanding of warehouse activities. - Proven experience managing large accounts / enterprise customers, including governance cadence, escalations, and senior stakeholder management. - Strong commercial acumen: ability to manage P&L drivers, build business cases, and negotiate contract terms tied to operational realities. - Excellent communication skills (written/verbal) and ability to speak in public and influence across levels. - Strong analytical and synthesis capability; comfortable with studies, cost models, and KPI-based performance management. - Track record of proactive problem solving, finding compromises, and driving continuous improvement in demanding environments. - Willingness to travel as required (based on account footprint). Requirements - Location: Remote - Work Schedule: Day shift, Monday–Friday, with additional hours based on business needs. - Travel Specifics: 50% willingness to travel as required based on business needs. - Competitive Compensation: Attractive annual salary of $160,000- $180,000 plus a performance-based bonus. - Benefits: Competitive salary package, including health, dental, and vision insurance, 401(k) matching, and more. Key Responsibilities - Customer & Stakeholder Leadership - Serve as the main point of contact for assigned strategic customers, partnering closely with Operations Leadership. - Drive the day-to-day and long-term business relationship, ensuring a client-focused approach and high service standards. - Act as the bridge between customer expectations and operational execution, aligning all internal stakeholders to deliver on commitments. - Lead governance routines with customers, including steering committees, QBRs, and performance reviews. - Contract Management & Commercial Performance - Own the contract lifecycle for assigned accounts: interpretation, compliance, governance, and continuous optimization. - Identify and mitigate financial and legal risks tied to contract application at the warehouse/site level. - Manage key components of the site/account economic performance, including P&L drivers, productivity levers, quality penalties, and margin improvement. - Ensure sites provide and maintain the KPIs and monitoring indicators required to manage contractual performance. - Negotiation, Renewal & Development - Lead negotiations related to operational and commercial changes, including price indexations, new activity pricing, scope changes, and contract renegotiations. - Drive contract renewals and develop account growth strategies that are operationally feasible and financially accretive. - Identify upsell/cross-sell opportunities across ID Logistics capabilities (co-packing, transportation…). - Support R&D, as needed, in responding to RFPs/tenders for key accounts or expansion opportunities. - Project & Change Leadership - Oversee successful launches of new activities and transitions, ensuring readiness across people, process, systems, and governance. - Lead and/or sponsor engineering, continuous improvement, and transformation projects within scope. - Mobilize internal resources and coordinate cross-functional teams to deliver strategic initiatives and customer commitments. Company Description Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. If you are results-driven, have a passion for change, and a desire to make a significant impact, we would love to hear from you. Click apply today to join ID Logistics! This position is not eligible for sponsorship.

• Own and grow strategic bank accounts (existing and new) across KSA and beyond • Nurture strong B2B relationships, ensure high client satisfaction • Drive growth by partnering with banks to adopt and expand Nuclei’s suite of offerings • Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal • Build strong relationships with stakeholders at banks: senior management, digital-banking heads, product/ops leads • Understand the bank’s customer segments and digital strategy; tailor proposals leveraging Nuclei’s marketplace, SaaS marketplace, subscription bundles • Coordinate with internal teams (product, tech, operations) to ensure timely integration and launch • Monitor account health: usage, transaction volumes, customer adoption and drive upsell/cross-sell • Ensure high client satisfaction; serve as trusted advisor on strategy, not just a vendor • Provide feedback to help shape Nuclei’s product roadmap based on customer needs and market feedback.

• Serve as the primary client contact for assigned marketing accounts. • Manage and nurture long-term client relationships to ensure high retention and satisfaction. • Coordinate with internal teams including SEO, paid media, content, and creative teams to execute campaigns. • Lead regular client meetings, reporting calls, and strategy discussions. • Monitor campaign performance and communicate insights and recommendations to clients. • Manage project timelines, deliverables, and campaign milestones. • Identify opportunities for upselling or expanding marketing services. • Ensure all client communications and campaign updates are documented in CRM or project management tools. • Maintain a deep understanding of the client’s business goals and marketing objectives.

About the role The Client Services Manager is responsible for developing and implementing service strategies by leading the assessment of the customer's procurement pipeline timeline, project goals, quantifying PV and Energy Storage offerings that Anza can deliver through the Anza platform to achieve positive business outcomes and ensuring the completion of portfolio pipeline to drive successful and returning clients. The Client Services Manager directly impacts customer satisfaction through managing relationships, follow-through, and problem-solving to deliver a polished and reliable client experience for our Advisory Services division. This role ensures client needs are met while supporting the company's revenue and sales goals. Position responsibilities include, but are not limited to, the following: - Serve as the primary point of contact for Advisory Services clients, understanding client needs and driving the procurement strategies - Manage client onboarding, account setup, and service delivery processes - Collaborate with sales, sourcing, operations, and product teams to align services with client needs - Champion and lead on time delivery of client deliverables - Analyze client feedback and develop strategies to improve retention and engagement - Prepare and present reports on client activity, satisfaction, and performance metrics - Develop and maintain strong long-term client relationships that drive loyalty and growth - Ensure compliance with company policies, industry standards, and client requirements - Overview of Anza’s Advisory Services - - Market Insights quarterly deliverable to more effectively and efficiently track industry intel - Portfolio optimization & supplier due diligence - Initiate procurement by managing supplier shortlist, solicit Best and Final Offer (BAFO), negotiate the most suitable contract T&Cs on behalf of the customer, final presentation & recommendation, and contract execution While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes: - Bachelor’s degree or 8 years of experience in lieu of a degree required, MBA preferred. - 5+ years of relevant experience, preferably within high-growth startups, solar development, development engineers, project developers, sales and account management experience, customer success, project management - Direct solar and/or storage industry experience preferred - Seasoned generalist leader with direct experience in several different functions including Strategy, Operations, Marketing, Product Management - Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analytics, product and operations in a fast-paced environment - Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact - First-principles thinker (e.g., ability to question how we are working rather than simply executing) - ERP experience such as Netsuite, SAP, Salesforce - PM, CSCP or CPSM Certification a plus Compensation & Benefits Anza uses an internally equitable and externally competitive total cash approach to compensation. Our benefits package includes medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies. Commitment to Diversity and Inclusion Anza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V. A Note to Third-Party Recruiters Anza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.