• Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions. • Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders. • Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain. • Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM. • Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work. • Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds. • Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response. • Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners. • Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.

• Communicate with product managers, developers, and analysts to understand business and technical requirements • Review and analyze the product and its requirements • Design test suites and test cases • Develop automated tests for Windows, Linux, and macOS • Participate in code reviews, providing feedback to ensure automation code quality and maintainability • Execute and maintain regression test suites to validate release stability • Analyze automated test results • Maintain detailed documentation for test plans, test cases, and test results, ensuring clear communication of testing activities • Collect comprehensive and relevant data for bug investigation • Analyze customer issues, investigate root causes, and participate in technical discussions with R&D teams • Understand requirements & review product specs together with - PMs/devs/analysts • Design test suites/cases & develop automated tests (E2E, API/UI, regression) • Participate in code reviews for automation quality & maintainability • Execute & maintain regression suites, analyze results daily • Investigate bugs/root causes (including customer issues), collect data, discuss with R&D • Keep detailed test documentation & ensure release stability

• Test complex client-server / cloud applications related to RMM (agents, policies, alerts, remote actions, patching, reporting) • Analyze feature requirements, verify product functionality alignment with requirements, and proactively identify gaps, risks, and missing scenarios • Develop and execute manual test plans covering functional, regression, integration, and end-to-end scenarios, including negative testing and edge cases • Build and maintain test environments: deploy endpoints (physical/virtual), simulate real customer setups (MSP / multi-tenant), configure networks, permissions, and security controls • Perform deep troubleshooting: analyze logs, telemetry, and network behavior; provide clear root cause analysis and actionable reproduction steps • Collaborate closely with development teams, architects, and product owners to refine requirements, improve observability, and drive quality improvements • Investigate customer issues in production-like contexts and participate in technical discussions with R&D

• Develop, execute, and maintain detailed test plans, test cases, and test suites for data platforms and applications • Perform data validation and testing using complex SQL queries across multiple systems, including modern cloud data platforms • Ensure data integrity, accuracy, and consistency across ETL/ELT processes and data pipelines • Collaborate with cross-functional teams to understand business requirements and translate them into effective test scenarios • Conduct end-to-end testing of data workflows, APIs, backend systems, and reporting tools • Identify, document, and track defects and issues with clear reproduction steps and impact analysis • Support regression, integration, and performance testing across multiple platforms • Contribute to continuous improvement of QA processes, testing tools, and quality assurance strategies • Participate in agile ceremonies and support quality standards throughout the software development lifecycle.