• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

Role Description The Automotive Field Implementation Advisor will be responsible for guiding automotive dealerships through the onboarding and implementation process of an industry leading digital retail platform. This includes: - Training dealership stakeholders - Configuring the platform to meet dealership needs - Ensuring all pre-launch activities are completed - Supporting OEM stakeholders The ideal candidate is customer-focused, highly organized, and knowledgeable about automotive retail operations and digital tools. Responsibilities and Duties - Dealer Process Mapping: Collaborate with dealership teams to understand their current sales workflows and configure the DRP to align with and optimize these workflows for a more seamless digital retail experience. - Pre-Launch Coordination: Manage all pre-launch activities, ensuring that all necessary configurations, data migrations, and system integrations are completed prior to going live. Communicate regularly with dealership leadership to ensure readiness for launch. - Training Delivery: Provide in-depth, role-based training for dealership staff, including sales, finance, and management teams. Ensure that users are confident in their ability to navigate and utilize the DRP effectively post-launch. - Customization & Optimization: Continuously gather dealership feedback during and after implementation to adjust the configuration and optimize the DRP to better support their business goals. - Client Relationship Management: Establish and maintain strong relationships with dealership personnel, acting as a trusted advisor for all matters related to the platform’s implementation and use. - Additional Responsibilities: Perform other tasks and duties as required to support and contribute to the overall success of the organization. Location and Travel - This is a fully remote position. - Candidates must reside in MI, TX, or FL. - Must live within driving distance of a major airport and be willing to travel up to 50%. Qualifications - Strong understanding of automotive dealership operations, including sales workflows, CRM systems, and digital retail tools. - Experience configuring or implementing software platforms, especially in the automotive space. - Excellent project management and organizational skills with the ability to manage multiple dealership implementations simultaneously. - Ability to work autonomously and take initiative in completing tasks with minimal supervision or direction from leadership. - Self-motivated and proactive in managing responsibilities and solving problems independently. - Strong decision-making skills with the capacity to prioritize and complete work efficiently in a dynamic environment without constant oversight. - Strong verbal and written communication skills, with the ability to deliver effective training and support. - Tech-savvy, with a quick ability to learn, configure, and explain complex software solutions. - Ability to problem-solve and customize solutions based on dealership needs. Education and Experience - Bachelor’s degree required. - Minimum 7 years work experience in product management, software implementation, sales, account management, project management, technology solutions management, or a related client-focused professional industry. - Minimum 1 year of automotive retail experience preferred.

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management. • Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations. • Conduct client training sessions via phone, web, or in person to support adoption and success. • Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved. • Ensure client requirements and objectives are well defined, documented, and understood by the project team. • Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner. • Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise. • Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies. • Transition clients to ongoing Client Support resources upon successful implementation.

• Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding • Coordinate cross-functionally with internal teams to deliver seamless onboarding experiences • Own Time to Value (TTV) metrics and drive continuous improvement in implementation timelines • Support clean handoff from sales and to post-sale team, ensuring all necessary documentation and context is transferred • Drive activities that directly support customer retention and expansion opportunities • Identify and communicate upsell or cross-sell opportunities during the implementation phase • Establish expectations that set the tone for long-term customer success through active listening and staying present in every customer interaction • Understand customer pain points and work to resolve issues promptly; provide solutions when presented with issues in customer meetings • Translate customer needs effectively to internal audiences • Mitigate churn risk by ensuring customers achieve early wins and value realization • Manage escalations by pulling in appropriate resources from Motivity and customer organizations • Navigate complex and ambiguous situations with confidence, even when immediate answers aren't available • Track implementation timelines, milestones, and deliverables using CRM systems • Maintain accurate and up-to-date project documentation throughout the implementation lifecycle • Contribute to building out knowledge base documentation for ongoing process improvement • Ensure all stakeholders are informed of project status and any potential risks • Demonstrate high level of accountability for project outcomes and customer success • Deliver engaging and effective training sessions to customers of varying technical skill levels • Make sense of complex product features and translate them into clear, actionable guidance for customers • Serve as a dynamic presenter with strong “classroom management” skills, fielding questions while keeping sessions on track • Support timely responses on clinical questions related to Electronic Data Collection and ABA workflows • Monitor adoption metrics and proactively address barriers to full platform utilization