• Lead end‑to‑end implementation and validation of platform components across complex client environments • Act as the technical escalation point for delivery challenges and critical customer engagements • Mentor and guide Senior Implementation Engineers; raise the bar on delivery quality and best practices • Drive installations, configuration, and performance validation for enterprise deployments • Lead troubleshooting and optimization during key delivery milestones and customer technical discussions • Own time boxed discovery and design work (approximately 30% of the role) when the Lead Architect is unavailable • Partner with the Lead Architect on architecture reviews and peer design sessions • Define and evolve technical delivery standards, frameworks, and reusable assets

Who We Are At VPL, we deliver visibility and resiliency to clinical supply chains. Our Smart Supply Chain Platform improves procurement-through-fulfillment processes, reducing costs, increasing transparency, and enhancing operational efficiency across healthcare systems. Trusted by over 700 hospitals and 6,000+ suppliers, with a 97% customer retention rate, we serve IDNs, outpatient centers, pharmacies, and critical access providers with savings, insights, and peace of mind. What We’re Looking For The Implementation Manager is responsible for leading customers through the process of implementing VPL’s software and services.  This includes acting as the liaison between Sales, Account Management, Finance, Product, the customer, and their third-party vendors. The individual filling this role must be able to demonstrate strong project management and customer relationship management skills as you will be responsible for providing excellent customer experiences. You will be expected to collaborate with stakeholders across departments and from all levels of the customer and VPL organizations to collect data, documentation, and specifications to ensure each implementation is tailored to the specific needs of the customer. This will require knowledge of how VPL’s services and solutions can be customized and consulting with the customer to configure and launch a program that helps them achieve their business objectives. You will utilize a standard implementation methodology to establish project timelines and ensure project milestones are achieved efficiently and with high quality and you will be expected to contribute to the continuously improving VPL’s implementation processes. What You’ll Do Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share.; documenting and tracking the progress in project management software What You’ll Bring Have 3-5 years’ prior experience managing customer-facing projects and/or implementations, specifically with web-based software products; experience with software integration (e.g., API, Webhook, FHIR, etc.) desired.  Candidates must be able to demonstrate this experience, including managing many projects in different phases concurrently and working as part of a team Have 2-3 years’ prior hands-on experience configuring web-based software solutions Have 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.) Flexibility to adjust to a dynamic work environment, learn and assimilate new information quickly, and contribute to a growing and maturing team A customer driven approach with the ability to foster trusting and consultative customer relationships and influence decisions towards customer value Effective management of their own work schedule with little to no supervision while meeting project timelines Attention to detail, outstanding organizational skills, excellent follow-through, and reliability Excellent verbal and written communication skills and proficiency in current common workplace technologies (e.g. Microsoft Office Suite, Jira, Salesforce, etc.) A commitment to process and continuous improvement methodologies

• Educate customers on the capabilities Brightidea platform • Script & record standardized training videos • Implement complex configurations for customers • Consult with customers on BI config best practices • Create new client systems and templates as needed • Provide support coverage as needed • Support Services team strategic projects • Create, manage, and own the project documentation, scope and schedule • Identify, articulate and nurture opportunities at the intersection of consumer need, technical feasibility, and business viability. • Assist the customer in establishing tangible metrics around maturing the innovation capability across the organization. • Determine opportunities for collaboration with product teams’ innovation initiatives. • Lead the execution of innovation events intended to engage the employee population and develop ideas that can be explored for value. • Facilitating both face-to-face and virtual client learning, planning and working sessions • Developing content-driven assets like decks, documents, spreadsheets, etc. • Advise customers on HTML/CSS, JS, SQL, BI APIs, etc

• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team • Establish and build strong working relationships between ComPsych team members and AbsenceResources team members • Act as the direct liaison between Human Resources professionals and AbsenceResources during the implementation process • Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits • Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process • Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services • Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services • Perform other duties as assigned