Role Description The Automotive Field Implementation Advisor will be responsible for guiding automotive dealerships through the onboarding and implementation process of an industry leading digital retail platform. This includes: - Training dealership stakeholders - Configuring the platform to meet dealership needs - Ensuring all pre-launch activities are completed - Supporting OEM stakeholders The ideal candidate is customer-focused, highly organized, and knowledgeable about automotive retail operations and digital tools. Responsibilities and Duties - Dealer Process Mapping: Collaborate with dealership teams to understand their current sales workflows and configure the DRP to align with and optimize these workflows for a more seamless digital retail experience. - Pre-Launch Coordination: Manage all pre-launch activities, ensuring that all necessary configurations, data migrations, and system integrations are completed prior to going live. Communicate regularly with dealership leadership to ensure readiness for launch. - Training Delivery: Provide in-depth, role-based training for dealership staff, including sales, finance, and management teams. Ensure that users are confident in their ability to navigate and utilize the DRP effectively post-launch. - Customization & Optimization: Continuously gather dealership feedback during and after implementation to adjust the configuration and optimize the DRP to better support their business goals. - Client Relationship Management: Establish and maintain strong relationships with dealership personnel, acting as a trusted advisor for all matters related to the platform’s implementation and use. - Additional Responsibilities: Perform other tasks and duties as required to support and contribute to the overall success of the organization. Location and Travel - This is a fully remote position. - Candidates must reside in MI, TX, or FL. - Must live within driving distance of a major airport and be willing to travel up to 50%. Qualifications - Strong understanding of automotive dealership operations, including sales workflows, CRM systems, and digital retail tools. - Experience configuring or implementing software platforms, especially in the automotive space. - Excellent project management and organizational skills with the ability to manage multiple dealership implementations simultaneously. - Ability to work autonomously and take initiative in completing tasks with minimal supervision or direction from leadership. - Self-motivated and proactive in managing responsibilities and solving problems independently. - Strong decision-making skills with the capacity to prioritize and complete work efficiently in a dynamic environment without constant oversight. - Strong verbal and written communication skills, with the ability to deliver effective training and support. - Tech-savvy, with a quick ability to learn, configure, and explain complex software solutions. - Ability to problem-solve and customize solutions based on dealership needs. Education and Experience - Bachelor’s degree required. - Minimum 7 years work experience in product management, software implementation, sales, account management, project management, technology solutions management, or a related client-focused professional industry. - Minimum 1 year of automotive retail experience preferred.

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management. • Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations. • Conduct client training sessions via phone, web, or in person to support adoption and success. • Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved. • Ensure client requirements and objectives are well defined, documented, and understood by the project team. • Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner. • Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise. • Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies. • Transition clients to ongoing Client Support resources upon successful implementation.

• Lead end-to-end implementation process for new customers, ensuring timely and successful onboarding • Coordinate cross-functionally with internal teams to deliver seamless onboarding experiences • Own Time to Value (TTV) metrics and drive continuous improvement in implementation timelines • Support clean handoff from sales and to post-sale team, ensuring all necessary documentation and context is transferred • Drive activities that directly support customer retention and expansion opportunities • Identify and communicate upsell or cross-sell opportunities during the implementation phase • Establish expectations that set the tone for long-term customer success through active listening and staying present in every customer interaction • Understand customer pain points and work to resolve issues promptly; provide solutions when presented with issues in customer meetings • Translate customer needs effectively to internal audiences • Mitigate churn risk by ensuring customers achieve early wins and value realization • Manage escalations by pulling in appropriate resources from Motivity and customer organizations • Navigate complex and ambiguous situations with confidence, even when immediate answers aren't available • Track implementation timelines, milestones, and deliverables using CRM systems • Maintain accurate and up-to-date project documentation throughout the implementation lifecycle • Contribute to building out knowledge base documentation for ongoing process improvement • Ensure all stakeholders are informed of project status and any potential risks • Demonstrate high level of accountability for project outcomes and customer success • Deliver engaging and effective training sessions to customers of varying technical skill levels • Make sense of complex product features and translate them into clear, actionable guidance for customers • Serve as a dynamic presenter with strong “classroom management” skills, fielding questions while keeping sessions on track • Support timely responses on clinical questions related to Electronic Data Collection and ABA workflows • Monitor adoption metrics and proactively address barriers to full platform utilization

• Lead end‑to‑end implementation and validation of platform components across complex client environments • Act as the technical escalation point for delivery challenges and critical customer engagements • Mentor and guide Senior Implementation Engineers; raise the bar on delivery quality and best practices • Drive installations, configuration, and performance validation for enterprise deployments • Lead troubleshooting and optimization during key delivery milestones and customer technical discussions • Own time boxed discovery and design work (approximately 30% of the role) when the Lead Architect is unavailable • Partner with the Lead Architect on architecture reviews and peer design sessions • Define and evolve technical delivery standards, frameworks, and reusable assets