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Role Description The Automotive Field Implementation Advisor will be responsible for guiding automotive dealerships through the onboarding and implementation process of an industry leading digital retail platform. This includes: - Training dealership stakeholders - Configuring the platform to meet dealership needs - Ensuring all pre-launch activities are completed - Supporting OEM stakeholders The ideal candidate is customer-focused, highly organized, and knowledgeable about automotive retail operations and digital tools. Responsibilities and Duties - Dealer Process Mapping: Collaborate with dealership teams to understand their current sales workflows and configure the DRP to align with and optimize these workflows for a more seamless digital retail experience. - Pre-Launch Coordination: Manage all pre-launch activities, ensuring that all necessary configurations, data migrations, and system integrations are completed prior to going live. Communicate regularly with dealership leadership to ensure readiness for launch. - Training Delivery: Provide in-depth, role-based training for dealership staff, including sales, finance, and management teams. Ensure that users are confident in their ability to navigate and utilize the DRP effectively post-launch. - Customization & Optimization: Continuously gather dealership feedback during and after implementation to adjust the configuration and optimize the DRP to better support their business goals. - Client Relationship Management: Establish and maintain strong relationships with dealership personnel, acting as a trusted advisor for all matters related to the platform’s implementation and use. - Additional Responsibilities: Perform other tasks and duties as required to support and contribute to the overall success of the organization. Location and Travel - This is a fully remote position. - Candidates must reside in MI, TX, or FL. - Must live within driving distance of a major airport and be willing to travel up to 50%. Qualifications - Strong understanding of automotive dealership operations, including sales workflows, CRM systems, and digital retail tools. - Experience configuring or implementing software platforms, especially in the automotive space. - Excellent project management and organizational skills with the ability to manage multiple dealership implementations simultaneously. - Ability to work autonomously and take initiative in completing tasks with minimal supervision or direction from leadership. - Self-motivated and proactive in managing responsibilities and solving problems independently. - Strong decision-making skills with the capacity to prioritize and complete work efficiently in a dynamic environment without constant oversight. - Strong verbal and written communication skills, with the ability to deliver effective training and support. - Tech-savvy, with a quick ability to learn, configure, and explain complex software solutions. - Ability to problem-solve and customize solutions based on dealership needs. Education and Experience - Bachelor’s degree required. - Minimum 7 years work experience in product management, software implementation, sales, account management, project management, technology solutions management, or a related client-focused professional industry. - Minimum 1 year of automotive retail experience preferred.