This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Operations Manager plays a crucial role in ensuring the retention and expansion of our strategic customers. Working closely with the Account Manager, you will be responsible for streamlining operations, optimizing processes, and providing exceptional support to our most valuable clients. Your primary goal is to strengthen our relationships with these clients, identify growth opportunities, and ensure their long-term satisfaction. - Collaborate closely with the Account Manager to understand the unique needs and objectives of each strategic customer. - Foster strong, long-term relationships by consistently delivering exceptional service and value. - Develop and maintain a deep understanding of our products, services, and industry trends to effectively support strategic clients. - Analyze client operations and identify opportunities to improve efficiency, cost-effectiveness, and overall value. - Collaborate with cross-functional teams to implement operational improvements and ensure seamless service delivery. - Responsible for client reporting requests, contract compliance audits, and gathering data to create and equip account managers for business reviews. - Assist the Account Manager in identifying opportunities for upselling and cross-selling additional products or services. - Monitor client accounts, track performance metrics, and proactively address any issues that may impact retention. - Participate in account planning sessions to develop growth strategies and action plans. - Collect and analyze data related to client accounts, performance, and satisfaction. - Prepare regular reports and insights to support data-driven decision-making. - Provide recommendations based on data analysis to enhance client engagement and results. - Act as an advocate for the client within the organization, ensuring that their needs and feedback are heard and addressed. - Gather client feedback and communicate it to the appropriate teams to drive product and service improvements. - Maintain accurate and up-to-date records of client interactions, agreements, and key information. - Ensure that all client documentation is organized and readily accessible. Qualifications - Bachelor's degree in Business, Marketing, or 2-4 years equivalent work experience. Requirements - Proven experience in account management, customer support, or operations. - Strong analytical skills with the ability to interpret data and draw actionable insights. - Excellent communication and interpersonal skills. - Detail-oriented with strong organizational skills. - Ability to work collaboratively in a cross-functional team environment. - Familiarity with CRM software and other relevant business tools is a plus. - Customer-focused mindset. - Proactive problem solver. - Strong team player. - Adaptability and willingness to learn. - Ability to thrive in a fast-paced and dynamic environment. - Experience using various technology platforms to drive effective decisions. Benefits - Medical/Dental/Vision benefits. - Prescription drug benefits. - 401(k). - Paid time off and holidays. - Wellness program. - Incentive programs. - Variety of career paths and encouragement for promotion from within.

• Promotes and sells Medtronic's Neurovascular products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. • Responsible for developing, building, and strengthening long-term relationships with stakeholders including, interventionalist, nurses, contracting and key opinion leaders. • Responsible for pursuing leads, assessing needs, and selling products to maximize the benefits derived from Medtronic's Neurovascular products and/or services. • Provides clinical and technical support during cases and informs the clinician of patient treatment options. • Promotes and provide education of the company's products and/or services to staff and physicians. • Execute Company sales/marketing strategy and manage sales process for territory. • Respond to customer inquiries and product complaints and file all appropriate paperwork on a timely manner per Medtronic policy. • Develops and executes a strategic account plan to grow and defend sales in territory (accounts). • Project professional company image in the field and at any company sponsored event. • Manage all inventory systems as described by Medtronic policy. • Utilize Salesforce (C360) on a regular cadence for planning, forecasting, and sharing information with internal business associates. • Identify mutual opportunities and support customer relationships with other Medtronic business units. • Identify Targets and measure growth on a quarterly basis (DM/ATM/TM). • Manage assigned geography within allocated expense budget. • Submit expense reports and pay Company credit card on time per Medtronic policy. • Utilize MBO’s for sales development. • Completes a thorough analysis of key target accounts. • Responsible for generating and following-up on sales leads.

• Collaborate with Pfizer partners to grow appropriate vaccine use • Identify opportunities to enhance immunization practices and access • Develop and manage productive relationships with decision-makers • Conduct need assessments to deliver compliant solutions • Negotiate and manage contracts with healthcare organizations • Execute marketing programs across customer segments • Stay current with healthcare environment changes

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda is committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations can be provided to prospective employees in accordance with local accessibility laws. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision Yourself at Barracuda The Account Manager is responsible for managing accounts across defined sales territories. They leverage consultative selling approaches to identify cross-selling and up-selling opportunities, facilitate communication on customer’s business problems, and meet/exceed sales quotas. They also use a consultative approach to educate customers and assist in sales process improvements. What you’ll be working on - Builds relationships with clients across defined sales territories, and meets/exceeds assigned sales quotas - Leverages consultative selling approaches to identify business challenges and create solutions for prospects and customers - Works with partner sales personnel to extend reach and drive adoption of the Barracuda products and solutions - Delivers effective sales demonstration and presentations, covering the Barracuda Networks portfolio effectively - Supports in creating clear goals and complete accurate forecasting through developing a detailed territory plans - Facilitates complex accounts and transaction reporting to the account managers and leadership team - Maintains continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets - Meets sales objectives and supports in development of go to market strategy for partnership - Utilizes a consultative selling approach to educate channel partners and end-users and provide timely follow-up, closure and tracking of all identified opportunities - Leverages specialized sales knowledge in breadth and depth to a variety of issues/projects within the team - Works in a project-oriented manner contributing towards team-level goals - Works closely with account management teams to identify customer needs and provide tailored solutions Required Qualifications - 3-5 years of experience in sales, customer acquisition, or related fields. - Bachelor’s or Master’s degree in Sales, Business Administration, or a related field. What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. - Equity, in the form of non-qualified options - High-quality health benefits - Retirement Plan with employer match - Career-growth opportunities - Flexible Time Off and Paid Time Off benefits #LI-Remote