• Own payments positioning and messaging for Invoice Simple, ensuring clear articulation of value, differentiation, and business impact for service-based customers. • Monitor competitive landscape and market trends within embedded payments translating insights into actionable positioning updates • Partner with Product Management to bring new payments features and enhancements to market, including GTM strategy and launch planning in different markets • Develop a deep understanding of the end-to-end payments customer journey from signup through activation, processing, and ongoing usage - and use that understanding to identify friction points, optimize conversion, and inform GTM strategy. • Own payment adoption KPIs, including overall payment usage and feature-level adoption (e.g., cards, ACH, instant payouts), setting targets, tracking performance, and driving cross-functional initiatives to improve activation, conversion, and sustained usage. • Translate payments performance data into actionable insights, connecting marketing campaigns and enablement efforts to activation lift, processing volume, and retention outcomes. • Develop customer-facing messaging that highlights automation, cash flow improvement, fee transparency, and operational efficiency. • Support content and lifecycle marketing efforts (email, in-app, education hubs, webinars) to educate customers and drive activation. • Serve as the subject matter expert on payments buyers and users, leveraging customer insights, usage data, sales feedback, and market research. • Align with EverPro leadership on payments strategy and ensure consistency with broader portfolio initiatives.

• Author, maintain, and sustain electronic Master Batch Records (MBRs) and Generic Master Batch Records (GMBRs) using Werum/Körber PAS-X • Ensure MES solutions are designed and implemented in compliance with cGMP regulations, SOPs, and global business processes • Execute change control and MBR lifecycle management activities to maintain system compliance and state of control • Collaborate with manufacturing sites to gather requirements and implement MBR/GMBR updates following defined lifecycle procedures • Support MES integrations with systems such as SAP, DCS, SCADA, Historian, and LIMS • Provide MES/EBR operational support, including troubleshooting and resolution of manufacturing issues • Work closely with Quality, Manufacturing, Automation, and IT teams to ensure quality-driven decisions • Support MES training, collaboration, benefit realization, and standardization initiatives • Identify and implement continuous process improvement opportunities • Perform validation-related activities using electronic validation tools such as Kneat eVal

• Build out the Post-Sales PMO (program management office) and drive key transformational programs • Partner closely with Renewals, Customer Success, RevOps, Finance, Enablement, and Product Marketing • Create standardized templates, best practices, and documentation for program repeatability and scale • Track and report on key program KPIs and execution milestones • Identify and mitigate risks to program execution, proactively solving roadblocks with stakeholders • Establish a center of excellence, bringing a continuous improvement mindset to all processes and programs • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices • Hire, develop, and lead an inclusive, engaged, and high-performing team

• Write and review landing pages, activation flows, and sales copy to drive engagement and conversion. • Drive product marketing initiatives, including positioning, messaging, and launch campaigns. • Plan and execute content and social distribution (blogs, LinkedIn, X/Twitter, founder amplification). • Collaborate with product, sales, and growth teams on experiments, campaigns, and activation strategies. • Track and measure performance using analytics, dashboards, and CRM tools. • Support cross-functional initiatives to optimize user acquisition, engagement, and conversion.