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ServiceCore

Get More Done & Stress Less with one tool built to supercharge liquid waste & roll-off businesses.

Principal Program Manager, Enterprise Implementations

Program ManagerProgram ManagerOtherRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

126 days ago

Salary

$110K - $140K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglishERP

Job Description

Principal Program Manager, Enterprise Implementations

ServiceCore

• Own enterprise customer implementations end-to-end, from contract handoff through go-live and stabilization • Lead implementation kickoff to clearly define, align on, and document project scope, assumptions, dependencies, and success criteria • Act as the primary implementation owner for enterprise engagements, accountable for scope, timeline, and delivery outcomes • Develop and maintain enterprise-level project plans, milestones, and governance structures, to ensure all stakeholders share a consistent understanding of responsibilities, timelines, and success criteria • Manage scope changes throughout the implementation lifecycle, ensuring changes are evaluated, documented, and communicated transparently • Coordinate and lead cross-functional teams across Implementation, Product, Engineering, Data, Integrations, Sales, and Customer Success • Proactively identify, escalate, and mitigate risks related to scope clarity, dependencies, and customer readiness • Partner closely with Implementation resources to navigate complex requirements, change management, and customer alignment • Lead executive-level customer check-ins, steering committees, and status reviews as appropriate • Ensure a smooth, well-documented handoff from Implementation to Customer Success to support long-term customer success

Job Requirements

  • 8+ years of experience leading complex, enterprise-level SaaS or software implementations
  • Demonstrated strength in scope definition, documentation, and expectation-setting at project kickoff
  • Proven success as a hands-on Project Manager with accountability for outcomes—not just coordination
  • Experience partnering and collaborating with implementation and data migration teams
  • Strong ability to lead through influence in cross-functional environments
  • Exceptional stakeholder management skills, including comfort working with executive-level customers
  • Highly organized, detail-oriented, and process-driven, with the ability to bring clarity to ambiguity
  • Excellent written and verbal communication skills
  • Experience with configurable platforms, ERP systems, or operational software strongly preferred
  • Willingness and ability to travel for customer on site engagements
  • PMP or similar certification strongly preferred, but not required with comparable experience.

Benefits

  • 14 Company Holidays in addition to an open and flexible PTO policy
  • Healthcare, dental and vision insurance with generous employer contributions
  • Employer 401(k) match
  • Top tier hardware and work from home equipment offerings to remote employees
  • Bi-Weekly Lunch Stipend for remote employees
  • Regular lunches and a fully-stocked kitchen (if in Denver)
  • Regular Company Events (for both local and remote employees)

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