• Own enterprise customer implementations end-to-end, from contract handoff through go-live and stabilization • Lead implementation kickoff to clearly define, align on, and document project scope, assumptions, dependencies, and success criteria • Act as the primary implementation owner for enterprise engagements, accountable for scope, timeline, and delivery outcomes • Develop and maintain enterprise-level project plans, milestones, and governance structures, to ensure all stakeholders share a consistent understanding of responsibilities, timelines, and success criteria • Manage scope changes throughout the implementation lifecycle, ensuring changes are evaluated, documented, and communicated transparently • Coordinate and lead cross-functional teams across Implementation, Product, Engineering, Data, Integrations, Sales, and Customer Success • Proactively identify, escalate, and mitigate risks related to scope clarity, dependencies, and customer readiness • Partner closely with Implementation resources to navigate complex requirements, change management, and customer alignment • Lead executive-level customer check-ins, steering committees, and status reviews as appropriate • Ensure a smooth, well-documented handoff from Implementation to Customer Success to support long-term customer success

• Coordinate project execution and task management for the Portfolio Marketing team using Agile methodology • Ensure seamless collaboration with internal teams and external partners through systematic project management, Monday.com administration, and operational process optimization • Support strategic initiatives through tactical project coordination and workflow management • Enable the creative team to focus on high-impact strategic content development while maintaining operational excellence across all portfolio marketing initiatives • Maintain operational calendars, project timelines, and ensure proactive stakeholder alignment on deliverables and milestones

• Sit at the intersection of legal execution, operational excellence, and process design • Partner closely with attorneys across a range of subject areas • Lead key programs, drive complex cross-functional initiatives • Identify practical ways to use AI and automation to reduce manual work and increase the Legal team’s overall impact • Provide hands-on program and project management support across a broad range of legal work, including corporate, regulatory, product, IP, commercial, privacy, and employment matters • Support core work like entity management, board and stockholder matters, corporate records, and compliance • Manage patent and trademark portfolios, run the patent incentive program • Support product and regulatory efforts such as licensing, product compliance, exams, audits, due diligence, and the work required to support Mercury's application for a bank charter • Help each legal subteam identify where AI can most meaningfully improve how work gets done • Evaluate existing manual processes, spot opportunities to introduce AI-driven solutions, and design smarter workflows

• Define and own the vision for a modern Healthcare Administration program designed for national reach. • Build a program that prepares students for entry-level roles, career mobility, and transfer pathways. • Serve as the academic and strategic leader for the program internally and externally. • Lead the design, launch, and ongoing evolution of the curriculum in partnership with Campus’s curriculum and academic operations teams. • Bring direct experience designing and leading higher education curriculum to guide program structure, rigor, and standards. • Own program learning outcomes, course sequencing, assessment strategy, and continuous improvement. • Ensure curriculum is workforce-aligned, accreditation- and regulation-compliant, scalable, and integrated with healthcare technology, data, and AI-enabled workflows. • Translate healthcare administration competencies into high-quality online coursework with faculty and curriculum designers. • Ensure curriculum is implemented effectively within the Campuswire platform. • Recruit, onboard, and support qualified healthcare administration faculty. • Teach courses within the Healthcare Administration program on a regular basis to remain closely connected to student needs, learning challenges, and outcomes. • Work closely with Campus’s Business Development team to build and maintain healthcare employer and industry partnerships. • Ensure the program prepares students for job placement and upward mobility. • Lead alignment with ACCJC, BPPE, Department of Education, and other applicable regulatory requirements. • Partner with Marketing to support program positioning and go-to-market efforts.