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Knowledge Base Manager

ManagerManagerOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

137 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Knowledge Base Manager

Snyder Industries Inc.

• Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date. • Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting). • Maintain internal documentation for Support, CS, Sales, and Product teams. • Manage documentation in Confluence (spaces, templates, workflows, permissions). • Turn complex product/accounting topics into clear step-by-step guides. • Partner with Product, Support, and Engineering to document changes and releases. • Ensure documentation quality and consistency (tone, clarity, formatting, accuracy). • Keep content up to date using feedback, analytics, and regular reviews.

Job Requirements

  • Experience in SaaS documentation (Knowledge Base / Technical Writing)
  • Proven ability to build a knowledge base from scratch
  • Strong Confluence expertise
  • Excellent English writing (clear and structured)
  • Ownership mindset + ability to work cross-functionally
  • Comfortable explaining complex product/FinTech topics in simple terms

Benefits

  • Competitive compensation package
  • $120 monthly allowance for insurance, sports, or wellness activities
  • 30 business days of Compensated Break annually
  • Fully remote setup
  • Supportive, collaborative team culture that values initiative and ownership

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