Job Closed
This listing is no longer active.
Knowledge Base Manager
Location
United States
Posted
137 days ago
Salary
0
Seniority
Senior
Job Description
Knowledge Base Manager
Snyder Industries Inc.
• Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date. • Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting). • Maintain internal documentation for Support, CS, Sales, and Product teams. • Manage documentation in Confluence (spaces, templates, workflows, permissions). • Turn complex product/accounting topics into clear step-by-step guides. • Partner with Product, Support, and Engineering to document changes and releases. • Ensure documentation quality and consistency (tone, clarity, formatting, accuracy). • Keep content up to date using feedback, analytics, and regular reviews.
Job Requirements
- Experience in SaaS documentation (Knowledge Base / Technical Writing)
- Proven ability to build a knowledge base from scratch
- Strong Confluence expertise
- Excellent English writing (clear and structured)
- Ownership mindset + ability to work cross-functionally
- Comfortable explaining complex product/FinTech topics in simple terms
Benefits
- Competitive compensation package
- $120 monthly allowance for insurance, sports, or wellness activities
- 30 business days of Compensated Break annually
- Fully remote setup
- Supportive, collaborative team culture that values initiative and ownership
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Vertical Manager – Food and Beverage
Rittal North America LLCThe world's largest manufacturer of industrial and IT enclosures, racks and accessories.
• Working with segments of the Food and Beverage market • Formulating sales strategies • Developing and maintaining contact with key decision makers • Assisting in developing new business and new customers • Working closely with Rittal HQ and subsidiaries
Angel Tree Camp Manager
Prison FellowshipServing prisoners, former prisoners, and their families, and a leading advocate for criminal justice reform.
• Enhance and increase the ministry’s camping outreach to Angel Tree children • Develop deeper partnerships with camps who have traditionally served a lower number of children • Provide path for them to serve more children • Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions • Manage partnerships for a portfolio of camps • Work closely with Senior Program Manager to create a path for new camps to serve Angel Tree children in their first year • Assist Senior Program Manager as needed in recruiting efforts for targeted areas of need
Commercialization Solution Development Manager
Vatica HealthThe next generation of risk adjustment and quality of care
• Partners with sales, client success, marketing, operations, product and legal/compliance teams to complete strategic solution development projects that address market needs (current and emerging) or resolve market concerns, deliver measurable customer value and support profitable Vatica growth • Maintains current market knowledge including customer and competitive landscape • Leads go-to-market activities such as standard solution definition, marketing material development, pricing modeling, value measurement and sales training • Works with clients, sales teams and internal stakeholders to continuously drive innovation into Vatica solution portfolio through design, build and deployment of new products and services • Creates financial models in partnership with finance and commercialization leadership to ensure long-term business viability, effective investment in new capabilities and appropriate pricing in the market • Monitors pilots and beta deployments to find improvement opportunities to optimize generally available solutions or sunset capabilities • Leads cross-functional launch planning for new market solutions, strategic enhancements, and market expansions, ensuring cross-department readiness and overall viability • Supports the continuous improvement of internal commercialization business processes • Reflects voice of the market when working with internal operations and product partners to advance Vatica solutions, proactively gathering and translating customer needs into business requirements that create a win-win for Vatica and our customers • Applies current market intelligence, business knowledge and data to capture solution ideas for development and create business recommendations with clear financial model, market applicability and operational/product scalability business standards • Proactively identifies risks and escalates issues; recommends mitigation steps • Builds a collaborative, innovative culture of partners internally across Vatica teams • Represents work and idea proposals in internal forums, delivering clear, concise verbal and written communication; supports client communication when needed
• Own end-to-end content strategy and execution for assigned events, balancing strategic vision with meticulous on-the-ground delivery. • Lead agenda development, identify and secure speakers and co-chairs, manage outreach, and develop detailed run-of-show plans. • Design and implement curated networking experiences tailored to senior executive audiences. • Manage sponsor content, guiding topic selection, materials review, and expectation setting. • Track event performance and gather actionable feedback through Airtable and standardized reporting tools. • Optimize and build upon existing templates, documentation, and processes for ongoing continuity and improvement. • Partner cross-functionally to ensure consistently exceptional member and attendee experiences. • Leverage advanced tools—including ChatGPT Enterprise and AI-driven workflows—to enhance content creation, streamline planning, and boost operational efficiency.




