• Partners with sales, client success, marketing, operations, product and legal/compliance teams to complete strategic solution development projects that address market needs (current and emerging) or resolve market concerns, deliver measurable customer value and support profitable Vatica growth • Maintains current market knowledge including customer and competitive landscape • Leads go-to-market activities such as standard solution definition, marketing material development, pricing modeling, value measurement and sales training • Works with clients, sales teams and internal stakeholders to continuously drive innovation into Vatica solution portfolio through design, build and deployment of new products and services • Creates financial models in partnership with finance and commercialization leadership to ensure long-term business viability, effective investment in new capabilities and appropriate pricing in the market • Monitors pilots and beta deployments to find improvement opportunities to optimize generally available solutions or sunset capabilities • Leads cross-functional launch planning for new market solutions, strategic enhancements, and market expansions, ensuring cross-department readiness and overall viability • Supports the continuous improvement of internal commercialization business processes • Reflects voice of the market when working with internal operations and product partners to advance Vatica solutions, proactively gathering and translating customer needs into business requirements that create a win-win for Vatica and our customers • Applies current market intelligence, business knowledge and data to capture solution ideas for development and create business recommendations with clear financial model, market applicability and operational/product scalability business standards • Proactively identifies risks and escalates issues; recommends mitigation steps • Builds a collaborative, innovative culture of partners internally across Vatica teams • Represents work and idea proposals in internal forums, delivering clear, concise verbal and written communication; supports client communication when needed

• Own end-to-end content strategy and execution for assigned events, balancing strategic vision with meticulous on-the-ground delivery. • Lead agenda development, identify and secure speakers and co-chairs, manage outreach, and develop detailed run-of-show plans. • Design and implement curated networking experiences tailored to senior executive audiences. • Manage sponsor content, guiding topic selection, materials review, and expectation setting. • Track event performance and gather actionable feedback through Airtable and standardized reporting tools. • Optimize and build upon existing templates, documentation, and processes for ongoing continuity and improvement. • Partner cross-functionally to ensure consistently exceptional member and attendee experiences. • Leverage advanced tools—including ChatGPT Enterprise and AI-driven workflows—to enhance content creation, streamline planning, and boost operational efficiency.

• Own customer support performance across channels (phone, chat, email) • Accountable for SLAs, AHT, CSAT, quality, retention, and key metrics • Conduct recurring channel assessments using reports and quality measures • Own State Program KPIs and SLAs in line with company expectations and in accordance with the program guidelines • Develop and execute State Program operational strategies in partnership with Implementation Team • Leverage performance data and reporting to drive insights, recommendations, and improvements • Directly lead and develop your team of Support Specialists through coaching, motivation, and support • Enable Support Specialists to deliver exceptional service across all channels • Act as a key liaison between frontline Support Specialists and Support Leadership • Identify potential risks to Odyssey’s Support operation and the State Program, resolve issues, and implement risk mitigation plans • Run weekly interaction calibration sessions to ensure alignment on agent performance and quality expectations • Serve as primary point of contact for State Program escalations • Proactively share performance feedback with Support leadership • Partner with Head of Support to enhance processes • Conduct process reviews and establish best practices • Document and memorialize process improvements • Champion a continuous improvement mindset across Support and within State Programs

• Own the full portfolio of wholesale accounts, including revenue targets, seasonal strategy, line reviews, and business development. • Lead the assortment strategy and guide day-to-day wholesale operations—catalog updates, product setup, pricing, POs, inventory management, replenishment, logistical coordination, and promotional execution. • Conduct in-person meetings with priority wholesale partners to drive deeper relationships, understand local market needs, and unlock incremental growth opportunities. • Represent Kindred Bravely at major trade shows, markets, and showroom appointments. • Lead the preparation of all selling tools—line sheets, samples, merchandising displays, and seasonal storytelling in partnership with Marketing and Merchandising. • Build clear reporting around sell-in, sell-through, profitability, and inventory performance.