• Own end-to-end content strategy and execution for assigned events, balancing strategic vision with meticulous on-the-ground delivery. • Lead agenda development, identify and secure speakers and co-chairs, manage outreach, and develop detailed run-of-show plans. • Design and implement curated networking experiences tailored to senior executive audiences. • Manage sponsor content, guiding topic selection, materials review, and expectation setting. • Track event performance and gather actionable feedback through Airtable and standardized reporting tools. • Optimize and build upon existing templates, documentation, and processes for ongoing continuity and improvement. • Partner cross-functionally to ensure consistently exceptional member and attendee experiences. • Leverage advanced tools—including ChatGPT Enterprise and AI-driven workflows—to enhance content creation, streamline planning, and boost operational efficiency.

• Own customer support performance across channels (phone, chat, email) • Accountable for SLAs, AHT, CSAT, quality, retention, and key metrics • Conduct recurring channel assessments using reports and quality measures • Own State Program KPIs and SLAs in line with company expectations and in accordance with the program guidelines • Develop and execute State Program operational strategies in partnership with Implementation Team • Leverage performance data and reporting to drive insights, recommendations, and improvements • Directly lead and develop your team of Support Specialists through coaching, motivation, and support • Enable Support Specialists to deliver exceptional service across all channels • Act as a key liaison between frontline Support Specialists and Support Leadership • Identify potential risks to Odyssey’s Support operation and the State Program, resolve issues, and implement risk mitigation plans • Run weekly interaction calibration sessions to ensure alignment on agent performance and quality expectations • Serve as primary point of contact for State Program escalations • Proactively share performance feedback with Support leadership • Partner with Head of Support to enhance processes • Conduct process reviews and establish best practices • Document and memorialize process improvements • Champion a continuous improvement mindset across Support and within State Programs

• Own the full portfolio of wholesale accounts, including revenue targets, seasonal strategy, line reviews, and business development. • Lead the assortment strategy and guide day-to-day wholesale operations—catalog updates, product setup, pricing, POs, inventory management, replenishment, logistical coordination, and promotional execution. • Conduct in-person meetings with priority wholesale partners to drive deeper relationships, understand local market needs, and unlock incremental growth opportunities. • Represent Kindred Bravely at major trade shows, markets, and showroom appointments. • Lead the preparation of all selling tools—line sheets, samples, merchandising displays, and seasonal storytelling in partnership with Marketing and Merchandising. • Build clear reporting around sell-in, sell-through, profitability, and inventory performance.

• Partner with Product Managers to plan and execute product roadmap initiatives. • Own end-to-end delivery of product initiatives from planning through release. • Manage cross-team dependencies across engineering, data, and operations teams. • Drive delivery trade-offs related to scope, timelines, and technical constraints. • Establish clear execution plans, milestones, and delivery visibility. • Identify risks early and proactively lead mitigation strategies. • Coordinate release planning and delivery cadence across multiple initiatives. • Act as a key liaison between Product, Engineering, and Clinical Operations. • Ensure accountability and alignment without owning the product roadmap. • Continuously improve delivery processes and execution practices.