WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. DISQUS (a Zeta Global subsidiary) the leading engagement and community platform that is trusted by million publishers around the world. The DISQUS platform has powered the largest and fastest growing publishers to moderate their comments and generate new revenue. Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our support team is tasked with supporting our publishers and commenters. What this means for the support team is that they must possess operational knowledge of our products for a number of different end-users. Because we also run ads on our network, this role will have an added focus of Trust and Safety practices. to ensure that our network remains ad-safe where appropriate and in line with the content guidelines set forth in our Terms of Service. What kind of business problems will you be working on? Disqus enables comment communities and fosters dynamic discussion about pretty much everything. This is an entry-level Customer Support role, where you’ll be working with the publisher and commenter communities. You will use a combination of technology, process, and terms of service to ensure high satisfaction from both commenters and publishers. This will consist of assisting publishers with installation and subscription questions, helping commenters with account or functionality issues, and monitoring network content to ensure that our quality standards and Terms of Service are met. Responsibilities: - Contribute to Customer Support and answer customers’ questions across a variety of platforms, including inbound Support requests as well as Social Media questions and comments. - Maintain External and Internal product and process documentation - Complete users’ data access and data deletion requests - Work closely with key partners in the policy and privacy spaces, as well as our Data Analytics team to help identify and address relevant issues on the Disqus platform - Escalate issues or concerns as appropriate - Review reported comments and profiles, to determine which are in line with our TOS and which should be removed. - Monitor content on sites deemed more likely to have TOS-violating content - Communicate with these sites as needed to provide content moderation guidelines and requirements - Review new sites to determine if they are qualified to run ads from the Disqus network Qualifications: - Bachelor degree in communications, marketing, advertising, public relations, media studies, business and/or related fields. Any experience with Customer Support or Trust & Safety functions BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $60,000 - $65,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-Remote #LI-RP1

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to act as a technical leader and trusted advisor for enterprise customers, helping them maximize the value of their identity and access management solutions. As a Customer Success Architect, you will lead high-impact, outcome-focused engagements, providing expert guidance on multi-product architectures, security best practices, and scalable deployment strategies. You will collaborate closely with account teams, translating complex technical requirements into actionable recommendations, mentoring peers, and supporting product adoption and expansion. This position blends hands-on technical expertise with strategic thinking, emphasizing measurable results, customer satisfaction, and long-term relationship building. Ideal candidates are experienced in identity and access management, skilled in multi-product integrations, and thrive in dynamic, customer-focused environments. - Serve as a pooled technical architect for strategic and high-value accounts, delivering outcome-based engagements such as Value Unlocks, Well-Architected Best Practices, and Accelerate Innovation Delivery sessions. - Partner with account teams to align on customer goals, engagement scope, risks, and success metrics. - Use Call-to-Action workflows to manage and prioritize work, ensuring clear ownership and documented next steps. - Provide architecture guidance, technical best practices, and recommendations to optimize customer deployments. - Document all engagements, capturing use cases, desired outcomes, value realized, and future action items. - Support product adoption and multi-product integration, linking business objectives to reference architectures and recommended implementation patterns. - Collaborate with Product Management to validate RFEs, shape roadmap discussions, and ensure customers receive consistent and accurate information. Qualifications - 5+ years of enterprise, customer-facing experience in technical roles such as Customer Success, Sales Engineering, Professional Services, or Support with complex SaaS platforms. - 3+ years of hands-on experience in identity and access management (SAML, OAuth, OpenID Connect, SSO, MFA) in enterprise environments. - Practical experience with multi-product deployments, designing scalable, secure, and resilient architectures. - Strong collaboration skills with CSMs, AEs, Support, and Product teams to drive outcomes and manage risk. - Excellent communication and presentation skills for both technical and executive audiences. - High ownership and initiative, with experience managing workflows, documenting results, and tracking metrics in CRM or customer success platforms. - Continuous learning mindset with ongoing training and certification in relevant IAM solutions. Benefits - Competitive salary aligned with experience and market standards. - Remote-first work model with flexibility to support work-life balance. - Professional development opportunities, including certification programs and training. - Collaborative environment with mentorship and knowledge-sharing opportunities. - Comprehensive healthcare, retirement programs, and PTO/holiday benefits. - Opportunity to work with cutting-edge identity and access management technologies in a high-impact, customer-facing role.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers. - Serve as the primary technical resource for our gig customers and prospects. - Work closely with customer engineering teams to guide API integrations. - Help design scalable workflows and ensure efficient transition from evaluation to production. - Enable workflows through our platform for fast-paced environments with unique onboarding and compliance needs. - Prior experience with gig or marketplace platforms is helpful but not required. - Must be located in the United States. Qualifications - 4+ years in software engineering or similar role; API experience required. - Strong familiarity with RESTful APIs. - Backend experience with Postman, Java, Node.js, Python. - Strength in writing production-ready, scalable code. - Technical support experience strongly preferred. - Ability to translate technical concepts into business concepts and vice-versa. - Strong communication skills. - Strong project management skills and experience working in an agile development environment. Requirements - Cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes. - Comfortable engaging directly with customer engineers and technical stakeholders. - Can take abstract requirements and translate them into practical, scalable API-based solutions. - Thrive in environments with ambiguity and evolving requirements. - Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams. - Interested in supporting modern, API-first platforms, including those in high-volume or on-demand workforce environments. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays. - Access to new tech and growth opportunities, and leaders who want to see you succeed!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you passionate about empowering customers to unlock the full potential of Airtable, especially its cutting-edge AI features? As a Senior Base Optimization Specialist, you’ll play a pivotal role in post-sales customer success, directly engaging with users to resolve technical and operational challenges, accelerate adoption, and drive satisfaction. This is a unique opportunity to leverage your technical expertise, consultative mindset, and adaptability in a fast-evolving environment—making a tangible impact on how organizations, especially in higher education, transform their workflows with Airtable. - Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities. - Guide customers through complex implementations, automation workflows, API integrations, and database optimizations. - Proactively identify and address adoption barriers, accelerating customer success and platform utilization. - Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management. - Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases. - Collaborate with internal teams to share customer insights and contribute to product and process improvements. Qualifications - Experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges. - Technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features. - Skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions. - Self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training. - Naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage. - Proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements. Benefits - Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. - Our total compensation package includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. - For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $106,000 — $139,100 USD. - For all other work locations (including remote), the base salary range for this role is: $96,000 — $125,700 USD. Company Description Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.