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First Advantage logo
First Advantage

Founded in 2003, First Advantage provides comprehensive background-check insights and solutions, enabling employers and housing providers to make confident choices, diminish risks,

Customer Success Engineer

Location

United States

Posted

92 days ago

Salary

$130K - $140K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Success Engineer

First Advantage

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers. - Serve as the primary technical resource for our gig customers and prospects. - Work closely with customer engineering teams to guide API integrations. - Help design scalable workflows and ensure efficient transition from evaluation to production. - Enable workflows through our platform for fast-paced environments with unique onboarding and compliance needs. - Prior experience with gig or marketplace platforms is helpful but not required. - Must be located in the United States. Qualifications - 4+ years in software engineering or similar role; API experience required. - Strong familiarity with RESTful APIs. - Backend experience with Postman, Java, Node.js, Python. - Strength in writing production-ready, scalable code. - Technical support experience strongly preferred. - Ability to translate technical concepts into business concepts and vice-versa. - Strong communication skills. - Strong project management skills and experience working in an agile development environment. Requirements - Cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes. - Comfortable engaging directly with customer engineers and technical stakeholders. - Can take abstract requirements and translate them into practical, scalable API-based solutions. - Thrive in environments with ambiguity and evolving requirements. - Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams. - Interested in supporting modern, API-first platforms, including those in high-volume or on-demand workforce environments. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays. - Access to new tech and growth opportunities, and leaders who want to see you succeed!

Job Requirements

  • 4+ years in software engineering or similar role; API experience required.
  • Strong familiarity with RESTful APIs.
  • Backend experience with Postman, Java, Node.js, Python.
  • Strength in writing production-ready, scalable code.
  • Technical support experience strongly preferred.
  • Ability to translate technical concepts into business concepts and vice-versa.
  • Strong communication skills.
  • Strong project management skills and experience working in an agile development environment.
  • Cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes.
  • Comfortable engaging directly with customer engineers and technical stakeholders.
  • Can take abstract requirements and translate them into practical, scalable API-based solutions.
  • Thrive in environments with ambiguity and evolving requirements.
  • Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams.
  • Interested in supporting modern, API-first platforms, including those in high-volume or on-demand workforce environments.

Benefits

  • Ability to work remotely with occasional business travel.
  • Medical, Vision, Dental, and supplementary benefit plans.
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
  • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays.
  • Access to new tech and growth opportunities, and leaders who want to see you succeed!

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