First Advantage

Job Title: Manager Customer Success Support Location: US_Remote time type Full time job requisition id R10108 Job Description: Location: This role is a remote position; individual must be authorized and working from the United States. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You’ll Do: As the Manager Customer Success Support, you will be responsible for supervising a team of Customer Success Analysts (CSA) and Lead Customer Success Analysts to ensure timely and accurate completion of all work activities. The CSS will be responsible for the day to day management of a team of Customer Success personnel with inquiries and assisting the Client Success Partner (formerly Account Management) team. The CSS will be organized with strong leadership capabilities to supervise, guide and motivate team members to work together and ensure they are delivering excellent and timely support. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we'd be honored if you'd join us. Responsibilities: - Supervise a work team of Customer Success Associates to achieve company and account revenue retention and growth objectives. - Provide training for new and existing CSAs. - Monitor and evaluate daily CSA activities to ensure timely and accurate responses to clients and internal teams. - Compile and analyze team metrics to ensure consistent performance, track trends and communicate findings and suggestions. - Handle second-level escalated issues from clients and employees. - Performance management of employees (assist with performance reviews, PIP’s, etc.) - Act as a backup for the team for daily activities, as needed. - Handle additional projects/tasks as assigned This Is The Job For You If You Can: - Commit to delivering excellent customer service to achieve a high level of customer satisfaction and partnership. - Foster and participate in a team environment - Train, supervise, mentor and motivate employees. - Maintain confidentiality of employee and company information. - Demonstrate excellent oral and written communication skills and phone etiquette. - Guide employees with performance management. - Prioritize and solve problems while demonstrating attention to detail. - Multitask and remain calm and professional under pressure. - Think creatively and provide real-time problem or issue resolution. - Develop and grow cross-departmental relationships to build a strong internal network. What You Will Need to be Successful - 3+ years of Client Success experience or solid sales support experience. - Experience managing a team or multiple teams. - Bachelor’s degree or equivalent Why Join Us at First Advantage? At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact. First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development. - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $85-95k. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-Remote Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Title: Commercial Sales Executive - US_Remote - time Job Description: At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We need talent, that is…. Informed & Insightful, Transformational, and Progressive What You'll Do: Our Commercial Sales Executive is a collaborative, strategic, and critical thought leader who generates best-in-class credibility and contributes to First Advantage's industry leadership position. You will drive transactions that create action and urgency within a customer organization in this role. This individual uses critical, innovative thinking to build sound business cases and influence others to close deals and expand the business. Success in this area requires the capacity for critical, creative thinking and the ability to build sound business cases and influence others. This role is 100% work from home. Must be authorized and working from the United States. Responsibilities: - Drive a disciplined sales process that includes prospecting, identifying, and building relationships with internal & external stakeholders. Create and deliver compelling messages that link our solutions value proposition to customer needs and effectively manage the closing timeline, which leads to a natural ending and winning the business. - Drive total growth and profitability for an assigned vertical, including accountability to meet and exceed quotas, profit goals, and other financial targets and performance metrics. - Ensure that the company's vision, brand, and strategy are communicated, inter-connected, understood, and embraced by potential clients. - Drive customer communications, service, and retention by establishing and growing relationships with top customers and serving as a credible company representative. - Lead the discovery process by asking probing questions, preempting resistance, and communicating a compelling business case. - Build the sales pipeline, create momentum, and anticipate industry opportunities and needs through a proactive, prescribed process. - You will implement value-selling processes alongside a wealth of knowledge of FADV's products and portfolio - Experience in successfully "closing" complex sales. - Collaborative, strategic, and critical thought leader who generates best-in-class credibility - Thrive and excel in a fast-moving, sophisticated, and demanding environment. What You Will Need to be Successful: - Bachelor's degree or equivalent work experience - 5+ years of consultative sales experience in a best-in-class, progressive human capital, BPO, or technology-based industry - Record of negotiation and closing of new client sales, including the development of contracts, pricing, terms, conditions, and SLAs - Proven track record in developing leads, pipeline, relationships, and presentation opportunities through a targeted and proactive strategy - Verified ability to attain quota on a monthly, quarterly and annual basis. - Demonstrated experience in gaining access to and creating credibility within the VP-suite of targeted clients - Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations - Achievement and goal-oriented; conscientiously work to meet and exceed organizational goals - Strategic mindset; self-directed, organized, analytical, and possesses excellent problem resolution skills - Diligent, resourceful, versatile, and able to multi-task - Thrive and excel in a fast-moving, sophisticated, and demanding environment - Strong teamwork and collaboration with an outgoing personality Other Knowledge, Skills, and Abilities: - Capable of building exclusivity, urgency, priority, and enthusiasm within prospective client organizations - Ability to accurately project, track, and deliver sales activities for multiple products and services monthly using a CRM system, such as Salesforce. - Ability to lead the discovery process, preempt/overcome objections, and champion/communicate the benefits of a highly differentiated and value-added brand/partnership in a compelling manner - Advanced working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) - Willingness/flexibility to travel as required Preferred: - Entrepreneurial style with a proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90,000-$100,000 salary before bonus structure. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

Accounts Payable Executive Location: Bangalore, India Remote Full time Good communication (Spoken and written) · Ability to deal with irate customers and handle stress · Telephone etiquette awareness · Quick learner · Attention to detail · Good typing skill (25 WPM) · Working knowledge of MS Office (Word/Excel/Outlook) and internet · Ability to Multitask · Review, verify and process invoices as per process guidelines · Issuing payments to vendors with proper approvals · Data entry and upload the invoices into system as per the written procedure · Ability to research and resolve Invoice discrepancies and issues · Extract vendor information from different ERP system with 100% accuracy · Should have clear and professional communication in the course of performing job duties · Exercise integrity and transparency in financial documentation and compliance to data managemen We have great people here and are looking for more. Come join us! Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Title: Revenue Enablement Manager - GTM Transformation (US Remote) Location: Remote Job Description: Title: Revenue Enablement Manager – GTM Transformation Location: Remote, Home Based; preference given to candidates in Eastern or Central Time Zones Hiring Manager: VP, Revenue Enablement Department: Revenue Operations At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. The Revenue Enablement team at First Advantage is responsible for improving how our global Go‑to‑Market (GTM) teams sell, execute, and engage customers. We are making a multi‑year investment in transforming our sales execution model, beginning with the rollout of a core sales methodology and expanding into broader improvements across selling motions, workflows, and operating practices. Our goal is to drive consistent, high‑quality execution that deepens customer relationships, improves deal quality, and increases win and retention rates across GTM teams. Summary: First Advantage is seeking a highly influential Revenue Enablement Manager – GTM Transformation to lead the evolution of how our GTM teams sell and execute. This role owns the design, implementation, adoption, and sustainment of major GTM transformation initiatives, including the global rollout and optimization of our core sales methodology. Beyond methodology, this role plays a critical part in continuously improving sales and CS execution by identifying friction in workflows, processes, and operating rhythms and partnering cross‑functionally to optimize them. The ideal candidate is a strategic enablement leader and hands‑on change agent who can translate GTM strategy into repeatable seller and manager behaviors, supported by enablement programs, systems, and workflows. Success in this role means driving adoption, sustaining change, and delivering measurable business impact. Core Responsibilities: GTM Transformation Ownership - Serve as a single‑threaded owner for key GTM transformation initiatives focused on improving how GTM teams sell and execute. - Partner with Sales, Customer Success, and Revenue Leadership to define transformation priorities, execution standards, and success metrics. - Translate business strategy into practical changes in seller behavior, execution models, and manager operating practices. Sales Methodology Ownership - Own the global implementation, adoption, and long-term sustainment of the company’s core sales methodology. - Define clear standards for how the methodology is applied across roles, segments, and deal types. - Continuously evolve the methodology based on business needs, seller feedback, and performance insights. Implementation & Change Management - Design and lead structured change‑management plans for GTM transformation initiatives. - Drive adoption through reinforcement strategies, manager enablement, and alignment with operating mechanisms. - Proactively identify risks, resistance, and adoption barriers and implement mitigation strategies. Enablement Programs & Reinforcement - Equip frontline managers with the tools and frameworks needed to coach and inspect methodology usage in deal reviews, pipelines, and 1:1s. - Ensure enablement assets, messaging, and learning experiences consistently reinforce value-based selling behaviors. Sales Execution, Workflow & Process Optimization - Identify friction, inefficiencies, and inconsistencies in sales execution workflows and processes. - Partner closely with RevOps and IT/CRM teams to optimize workflows, inspection points, and operating rhythms. - Ensure systems, processes, and tools reinforce effective selling behaviors and methodology adoption. - Contribute to continuous improvement of how GTM teams execute as transformation initiatives mature. Measurement, Insights & Optimization - Define leading and lagging metrics to assess methodology adoption, behavior change, and business impact. - Analyze performance data to understand what is working and where execution breaks down. - Use insights to continuously refine enablement programs, methodology execution, and workflow design. Required Qualifications - 7+ years of progressive experience in Revenue Enablement, Sales Enablement, or Sales Operations, with a strong focus on driving sales execution and methodology adoption. - Proven experience designing, implementing, and sustaining sales methodologies or GTM transformation initiatives with measurable behavior change. - Deep understanding of value‑based and consultative selling motions. - Demonstrated success leading global, multi‑region enablement or GTM initiatives. - Strong program leadership skills, with the ability to manage complexity and partner effectively across functions. - Highly self‑directed and comfortable operating in ambiguity, owning initiatives end‑to‑end. - Proven ability to influence senior stakeholders without direct authority. - Strong analytical and communication skills, including the ability to connect enablement and execution improvements to business outcomes. Success Metrics This role will be successful when: - GTM transformation initiatives, beginning with sales methodology, are consistently adopted and operationalized across teams. - Seller and manager behaviors reflect sustained improvements in execution quality and consistency. - Key performance indicators (e.g., win and retention rates, deal quality, pipeline health, forecast accuracy) improve in connection with transformation initiatives. - Sales workflows and processes are continuously refined to reduce friction and improve execution, in alignment with the sales methodology. - Sales leadership views enablement as a strategic driver of sales effectiveness and revenue performance. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $115,000-$125,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Title: Associate Customer Experience Specialist (US Remote) Location: Remote Job Description: Full Time Entry Level At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As an Associate Customer Experience Specialist, you will be in the front line of support, delivering high-quality service to our clients and their candidates across various communication channels including voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an empathetic approach. This role requires effective multitasking, proficiency in business applications, and a customer-focused mindset to ensure seamless experience and satisfaction for all customers. Shift Timing: Estimated Start Date: Monday, June 29th Training Schedule: Monday - Friday 8:00am - 5:00pm ET Post Training Schedule: Monday - Friday, must be flexible between 8:00am - 8:00pm ET Responsibilities: - Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks. This includes systems like CRM, background check databases, call center technology, and communication tools like Outlook/Teams. Adherence to a strict schedule is required to meet customer needs. - Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced. Use available controls to manage availability status, ensuring you are ready to assist when required. - Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used. Interactions vary from rescheduling appointments to troubleshooting login issues. Each situation requires a tailored response, and solutions are provided based on the customer's unique needs. - Multi-tasking for Accurate Problem Resolution- Resolve customer issues quickly and accurately by utilizing information within various business applications, resources and FA-supported customer platforms. This involves navigating various systems, reviewing client-specific fact sheets for standard operating procedures, and account details, while efficiently navigating multiple screens and systems to retrieve relevant data, enter search queries, and mange tasks simultaneously, all in real-time, to resolve cases and document efficiently and accurately. - Professional & Empathetic Communication- conduct all interactions with professionalism, maintaining a calm, polite, and empathetic tone. Explain the situation clearly and outline the steps you will take to address and help resolve the issue. - De-escalation & Quality Control- Manage and de-escalate customer frustrations effectively. Calls are monitored for quality assurance and performance development, so agents must demonstrate professionalism under pressure and contribute to a positive customer experience. - Accurate & Timely Documentation- Document all interactions in Company systems promptly and accurately. This includes capturing the reason for contact, details shared with clients or escalation teams, actions taken, resolutions, and necessary follow-ups. Tickets may need to be entered and assigned to other departments, who may also need to be contacted in real-time during the interaction. Additionally, screen captures may be required for case documentation. Ensure all documentation is completed during contact itself or within two minutes of contact closure to prepare and be ready for the next inquiry. - Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. - Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA’s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. - Contributing to Knowledge Base & Improvement- Contribute to the company’s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. - Work Pace and Performance Management- Manage your work pace and quality to meet performance goals, such as call volume, length of call, quality assurance scores, customer satisfaction, compliance with processes, confidentiality, and professionalism. Act on feedback from supervisors and performance metrics to continuously improve efficiency and effectiveness, ensuring adherence to company standards, regulatory requirements and best practices. What You May Need to be Successful: - Handle a high volume of customer contacts across various channels (phone, chat, email, etc.). - Use multiple software applications and systems simultaneously with ease. - Quickly assess customer needs and resolve issues efficiently. - Communicate professionally and empathetically, both verbally and in writing. - Document all customer interactions accurately and follow procedures closely. - Willingness to learn new tools, processes, and adapt to changing customer needs. - Maintain a calm, empathetic, and solution-focused demeanor in all situations. - Demonstrate strong time management by handling tasks and applications efficiently. - Multitask effectively in a fast-paced environment while ensuring high-quality service. - Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. - Adapt quickly to new systems, product updates, and changes in customer requirements. - Collaborate with internal teams to share information and ensure timely issue resolution. - Knowledge of common computer configurations and strong computer navigation skills. - Prior experience with Microsoft Windows Operating Systems. Education & Experience: - High school diploma/GED required. (US requirement only) - Two years of experience in customer-facing or knowledge delivery role preferred. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $18 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Title: Technical Support Analyst - Integrations, Tier 2 (US Remote) Location: Remote US Full Time Mid Level Job Description: At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT Who You Are: - Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. - Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. - Troubleshoots intermediate to advanced problems and recommends appropriate actions. - Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. - Manages customer expectations and competing priorities. - Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. - Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. - Escalates issues and works directly with Products/ Engineering to resolve complex support problems. What You'll Do: - Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. - Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. - Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. - Effectively communicate with clients, management and team members on an as needed basis with issue resolution. - Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You Will Need to be Successful: - Associate or Bachelor's degree, ideally in Computer Science or Technology field. - Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring - Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 - Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. - Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. - Detail-oriented, with strong organizational and multitasking abilities - Proven experience in application or production support, preferably in a role focused on application support. - Familiarity with database technologies (SQL, MongoDB). - Basic understanding of HTML debugging and XSLT transformations. - Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $70,000-85,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Role Description As a Senior Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales, Marketing, Customer Care, and Operations. This role requires deep expertise in Salesforce administration, including user management, security settings, automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational efficiency. The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign is highly desirable. Responsibilities - System Maintenance: Perform regular system audits, monitor performance, and manage platform upgrades and releases. - Automation & Configuration: Build and maintain Flows, Validation Rules, Approval Processes, and Custom Objects to support business processes. - Support & Troubleshooting: Provide Tier 2 support for Salesforce-related issues and collaborate with support team and business teams to resolve them. - Documentation: Maintain comprehensive documentation of system configurations, processes, and change logs. - Collaboration: Work closely with Business Analysts, Developers, and stakeholders to gather requirements and implement scalable solutions. - Reporting & Dashboards: Create and manage reports and dashboards to support business insights and decision-making. - Integration Support: Assist in managing integrations with third-party tools such as Salesloft, ZoomInfo, DocuSign, and others. Qualifications - Salesforce Expertise: Proficiency in Salesforce administration tools including Flows, Process Builder, Lightning App Builder, and Permission Sets. - Security & Access Management: Strong understanding of Salesforce security model including profiles, roles, sharing rules, and field-level security. - Data Management: Experience with data import/export tools (Data Loader, Workbench) and maintaining data quality. - Problem Solving: Excellent troubleshooting skills and ability to resolve complex system issues. - Communication: Strong verbal and written communication skills to interact with technical and non-technical stakeholders. - Project Management: Ability to manage multiple tasks and projects in a fast-paced environment. - Certifications: Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certification is a plus. - Tool Familiarity: Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo, DocuSign, and Tableau are preferred. Requirements - Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field. - Experience: Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large scale organization. - Certifications: Salesforce Certified Administrator required; additional certifications are a plus. Benefits - This position is fully remote, but occasional travel may be required for training and team events. - Preferred base location would be Bangalore/Mumbai.

Job Title: Senior Full Stack Engineer Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are looking for a Sr Full Stack Engineer to join a fast-paced, aggressive-growth company. We are looking for a backend developer with considerable experience building .NET Web APIs, and a strong understanding of modern frontend frameworks like React or Angular. This talented person should desire to work with a highly talented team of developers and willing to utilize the latest in development technologies. We strive for innovative solutions, quality code and on-time delivery. We foster a fun and enjoyable work environment with great opportunities to grow your career. Key Responsibilities: - Develop cutting-edge, containerized REST APIs utilizing NodeJS, Java and .NET Core for WebAPI framework with high quality and full test coverage - Assist in creating and maintaining modern UIs using responsive web design, JavaScript and frontend frameworks like React and Angular. - Comfort working with GIT based source control in a collaborative environment - Engage as a technical expert in an agile team environment - Collaborate and communicate with the product team on user stories and propose designs - Collaborate with the development team and assist developers on UI consistency - Work in an Agile/Scrum development environment Required Qualifications: - Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience - 5+ years developing Web APIs for enterprise SaaS applications (preferably .NET C#) - Strong understanding of modern frontend frameworks (preferably React) - Expertise with SOLID design principles, Dependency Injection, micro services etc. - Experience with Continuous Integration / Continuous deployment - Strong experience with: - Building backend web services, including REST APIs, JSON, and XML - Unit and integration test automation with XUnit, NUnit, RhinoMocks, MOQ, or equivalent tools - Experience with UI Frameworks and UI automation scripts (TestCafe or similar) - Experience with cloud-based technologies like AWS, Azure etc. - If you are a real candidate, please put the word "bronze" somewhere in your resume to prove that you are not AI Preferred Qualifications: - Good understanding of Restful APIs development in Java / .NET Core for WebAPI - Good understanding of programming languages like C# / Java and ability to follow quality coding standards. - Experience with cloud-based application development, preferably utilizing AWS or Azure - Experience with NLog, log4net, or similar logging frameworks - Strong Communication Skills, ability to effectively and tactfully communicate orally and in writing. - Strong at prioritizing tasks while working on multiple projects. - Ability to work independently and drive projects from inception to delivery. - Strong analytical and problem-solving skills. - Detail oriented and highly organized. - Experience with Groovy Scripting - Experience with RDBMS, preferably MYSQL and SQL Server - Experience with NoSQL DBs like DynamoDB, Redis - Experience with client-side frameworks like AngularJS, ReactJS - Experience with CSS frameworks like Tailwind CSS - Experience with Project Management tools like Jira, confluence - Experience with client-side test case tools like testcafe will be a plus - Experience with unit test cases tools for API Development will be a plus. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Role Description As a Health Concierge Specialist, you will become an expert in Drug & Health Services within our Clinical Concierge Team. You’ll work directly with clients to manage and support drug and occupational health programs, coordinate and schedule services for candidates, and assist them throughout the process. Responsible for effectively communicating with internal and external teams to ensure a smooth, efficient experience. This role requires a proactive, customer-focused approach, where you will play a key part in providing exceptional service and support to clients and candidates alike. This is a 100% fully remote position (Work from Home) based in the United States. Responsibilities: - Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests. - Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics. - Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries. - Register applicants for appropriate services and ensure successful completion of those services. - Data entry of laboratory results, physical examinations, and breath alcohol tests. - Troubleshooting technical issues related to drug order fulfillment and operations. Qualifications - Customer-focused attitude and mentality with attention to detail. - Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups). - Excellent time management and organizational skills to handle multiple priorities with accuracy. - The ability to manage multiple priorities using time management and organization skills. - The skills to work independently to follow directions as established by company or customer. - Energetic, self-motivated, and detail-oriented. - Collaborative team player, comfortable working with diverse individuals both locally and remotely. - Willingness to work overtime when needed. Requirements - High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience. - Have 1-year Client Service/Support experience. - Proficient in reading, writing, and speaking English. - Reliable and punctual, with a strong work ethic. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed!

Role Description The Senior Content Writer is responsible for leading the research, development, and execution of strategic, insight-driven content that supports brand positioning, thought leadership, marketing and business growth. This role partners cross-functionally to translate complex ideas into compelling narratives and ensures consistency across all communication channels. - Lead the research, development, and production of long-form and short-form content across digital and print channels. - Conduct primary and secondary research including industry analysis, stakeholder interviews, and customer insights. - Develop thought leadership pieces, whitepapers, case studies, executive messaging, and campaign narratives. - Create and maintain messaging frameworks aligned to brand strategy and business priorities. - Collaborate with marketing, product, creative, and leadership teams to ensure cohesive storytelling. - Manage editorial calendars and ensure timely delivery of high-quality content assets. - Provide mentorship and editorial direction to junior writers and contributors. - Maintain brand voice, tone, and editorial standards across all communications. Qualifications - Bachelor’s degree in English, Journalism, Communications, Marketing, or equivalent experience. - 5+ years of professional content writing experience. - Exceptional writing, editing, and storytelling skills. - Demonstrated ability to synthesize complex information into clear, strategic narratives. - Strong research, analytical, and organizational skills. - Ability to manage multiple projects in a deadline-driven environment. - Advanced knowledge of content development processes and editorial standards. - Strong interviewing and research skills to extract insights from subject matter experts. - Ability to translate complex or technical information into audience-focused messaging. - Excellent written and verbal communication skills. - High attention to detail and commitment to quality. - Strong time management and prioritization capabilities. - Ability to work independently and collaboratively in cross-functional environments. - Core competencies of: Strategic Thinking, Research & Insight Development, Executive Communication, Collaboration & Cross-Functional Partnership, Project Management, Brand Stewardship. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed! Salary Information The salary range for this position is approximately $80,000-95,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.