First Advantage

Title: Revenue Enablement Manager - GTM Transformation (US Remote) Location: Remote Job Description: Title: Revenue Enablement Manager – GTM Transformation Location: Remote, Home Based; preference given to candidates in Eastern or Central Time Zones Hiring Manager: VP, Revenue Enablement Department: Revenue Operations At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. The Revenue Enablement team at First Advantage is responsible for improving how our global Go‑to‑Market (GTM) teams sell, execute, and engage customers. We are making a multi‑year investment in transforming our sales execution model, beginning with the rollout of a core sales methodology and expanding into broader improvements across selling motions, workflows, and operating practices. Our goal is to drive consistent, high‑quality execution that deepens customer relationships, improves deal quality, and increases win and retention rates across GTM teams. Summary: First Advantage is seeking a highly influential Revenue Enablement Manager – GTM Transformation to lead the evolution of how our GTM teams sell and execute. This role owns the design, implementation, adoption, and sustainment of major GTM transformation initiatives, including the global rollout and optimization of our core sales methodology. Beyond methodology, this role plays a critical part in continuously improving sales and CS execution by identifying friction in workflows, processes, and operating rhythms and partnering cross‑functionally to optimize them. The ideal candidate is a strategic enablement leader and hands‑on change agent who can translate GTM strategy into repeatable seller and manager behaviors, supported by enablement programs, systems, and workflows. Success in this role means driving adoption, sustaining change, and delivering measurable business impact. Core Responsibilities: GTM Transformation Ownership - Serve as a single‑threaded owner for key GTM transformation initiatives focused on improving how GTM teams sell and execute. - Partner with Sales, Customer Success, and Revenue Leadership to define transformation priorities, execution standards, and success metrics. - Translate business strategy into practical changes in seller behavior, execution models, and manager operating practices. Sales Methodology Ownership - Own the global implementation, adoption, and long-term sustainment of the company’s core sales methodology. - Define clear standards for how the methodology is applied across roles, segments, and deal types. - Continuously evolve the methodology based on business needs, seller feedback, and performance insights. Implementation & Change Management - Design and lead structured change‑management plans for GTM transformation initiatives. - Drive adoption through reinforcement strategies, manager enablement, and alignment with operating mechanisms. - Proactively identify risks, resistance, and adoption barriers and implement mitigation strategies. Enablement Programs & Reinforcement - Equip frontline managers with the tools and frameworks needed to coach and inspect methodology usage in deal reviews, pipelines, and 1:1s. - Ensure enablement assets, messaging, and learning experiences consistently reinforce value-based selling behaviors. Sales Execution, Workflow & Process Optimization - Identify friction, inefficiencies, and inconsistencies in sales execution workflows and processes. - Partner closely with RevOps and IT/CRM teams to optimize workflows, inspection points, and operating rhythms. - Ensure systems, processes, and tools reinforce effective selling behaviors and methodology adoption. - Contribute to continuous improvement of how GTM teams execute as transformation initiatives mature. Measurement, Insights & Optimization - Define leading and lagging metrics to assess methodology adoption, behavior change, and business impact. - Analyze performance data to understand what is working and where execution breaks down. - Use insights to continuously refine enablement programs, methodology execution, and workflow design. Required Qualifications - 7+ years of progressive experience in Revenue Enablement, Sales Enablement, or Sales Operations, with a strong focus on driving sales execution and methodology adoption. - Proven experience designing, implementing, and sustaining sales methodologies or GTM transformation initiatives with measurable behavior change. - Deep understanding of value‑based and consultative selling motions. - Demonstrated success leading global, multi‑region enablement or GTM initiatives. - Strong program leadership skills, with the ability to manage complexity and partner effectively across functions. - Highly self‑directed and comfortable operating in ambiguity, owning initiatives end‑to‑end. - Proven ability to influence senior stakeholders without direct authority. - Strong analytical and communication skills, including the ability to connect enablement and execution improvements to business outcomes. Success Metrics This role will be successful when: - GTM transformation initiatives, beginning with sales methodology, are consistently adopted and operationalized across teams. - Seller and manager behaviors reflect sustained improvements in execution quality and consistency. - Key performance indicators (e.g., win and retention rates, deal quality, pipeline health, forecast accuracy) improve in connection with transformation initiatives. - Sales workflows and processes are continuously refined to reduce friction and improve execution, in alignment with the sales methodology. - Sales leadership views enablement as a strategic driver of sales effectiveness and revenue performance. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $115,000-$125,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Title: Associate Customer Experience Specialist (US Remote) Location: Remote Job Description: Full Time Entry Level At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As an Associate Customer Experience Specialist, you will be in the front line of support, delivering high-quality service to our clients and their candidates across various communication channels including voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an empathetic approach. This role requires effective multitasking, proficiency in business applications, and a customer-focused mindset to ensure seamless experience and satisfaction for all customers. Shift Timing: Estimated Start Date: Monday, June 29th Training Schedule: Monday - Friday 8:00am - 5:00pm ET Post Training Schedule: Monday - Friday, must be flexible between 8:00am - 8:00pm ET Responsibilities: - Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks. This includes systems like CRM, background check databases, call center technology, and communication tools like Outlook/Teams. Adherence to a strict schedule is required to meet customer needs. - Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced. Use available controls to manage availability status, ensuring you are ready to assist when required. - Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used. Interactions vary from rescheduling appointments to troubleshooting login issues. Each situation requires a tailored response, and solutions are provided based on the customer's unique needs. - Multi-tasking for Accurate Problem Resolution- Resolve customer issues quickly and accurately by utilizing information within various business applications, resources and FA-supported customer platforms. This involves navigating various systems, reviewing client-specific fact sheets for standard operating procedures, and account details, while efficiently navigating multiple screens and systems to retrieve relevant data, enter search queries, and mange tasks simultaneously, all in real-time, to resolve cases and document efficiently and accurately. - Professional & Empathetic Communication- conduct all interactions with professionalism, maintaining a calm, polite, and empathetic tone. Explain the situation clearly and outline the steps you will take to address and help resolve the issue. - De-escalation & Quality Control- Manage and de-escalate customer frustrations effectively. Calls are monitored for quality assurance and performance development, so agents must demonstrate professionalism under pressure and contribute to a positive customer experience. - Accurate & Timely Documentation- Document all interactions in Company systems promptly and accurately. This includes capturing the reason for contact, details shared with clients or escalation teams, actions taken, resolutions, and necessary follow-ups. Tickets may need to be entered and assigned to other departments, who may also need to be contacted in real-time during the interaction. Additionally, screen captures may be required for case documentation. Ensure all documentation is completed during contact itself or within two minutes of contact closure to prepare and be ready for the next inquiry. - Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. - Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA’s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. - Contributing to Knowledge Base & Improvement- Contribute to the company’s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. - Work Pace and Performance Management- Manage your work pace and quality to meet performance goals, such as call volume, length of call, quality assurance scores, customer satisfaction, compliance with processes, confidentiality, and professionalism. Act on feedback from supervisors and performance metrics to continuously improve efficiency and effectiveness, ensuring adherence to company standards, regulatory requirements and best practices. What You May Need to be Successful: - Handle a high volume of customer contacts across various channels (phone, chat, email, etc.). - Use multiple software applications and systems simultaneously with ease. - Quickly assess customer needs and resolve issues efficiently. - Communicate professionally and empathetically, both verbally and in writing. - Document all customer interactions accurately and follow procedures closely. - Willingness to learn new tools, processes, and adapt to changing customer needs. - Maintain a calm, empathetic, and solution-focused demeanor in all situations. - Demonstrate strong time management by handling tasks and applications efficiently. - Multitask effectively in a fast-paced environment while ensuring high-quality service. - Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. - Adapt quickly to new systems, product updates, and changes in customer requirements. - Collaborate with internal teams to share information and ensure timely issue resolution. - Knowledge of common computer configurations and strong computer navigation skills. - Prior experience with Microsoft Windows Operating Systems. Education & Experience: - High school diploma/GED required. (US requirement only) - Two years of experience in customer-facing or knowledge delivery role preferred. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $18 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Title: Technical Support Analyst - Integrations, Tier 2 (US Remote) Location: Remote US Full Time Mid Level Job Description: At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT Who You Are: - Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. - Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. - Troubleshoots intermediate to advanced problems and recommends appropriate actions. - Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. - Manages customer expectations and competing priorities. - Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. - Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. - Escalates issues and works directly with Products/ Engineering to resolve complex support problems. What You'll Do: - Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. - Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. - Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. - Effectively communicate with clients, management and team members on an as needed basis with issue resolution. - Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You Will Need to be Successful: - Associate or Bachelor's degree, ideally in Computer Science or Technology field. - Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring - Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 - Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. - Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. - Detail-oriented, with strong organizational and multitasking abilities - Proven experience in application or production support, preferably in a role focused on application support. - Familiarity with database technologies (SQL, MongoDB). - Basic understanding of HTML debugging and XSLT transformations. - Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $70,000-85,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Role Description As a Senior Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales, Marketing, Customer Care, and Operations. This role requires deep expertise in Salesforce administration, including user management, security settings, automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational efficiency. The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign is highly desirable. Responsibilities - System Maintenance: Perform regular system audits, monitor performance, and manage platform upgrades and releases. - Automation & Configuration: Build and maintain Flows, Validation Rules, Approval Processes, and Custom Objects to support business processes. - Support & Troubleshooting: Provide Tier 2 support for Salesforce-related issues and collaborate with support team and business teams to resolve them. - Documentation: Maintain comprehensive documentation of system configurations, processes, and change logs. - Collaboration: Work closely with Business Analysts, Developers, and stakeholders to gather requirements and implement scalable solutions. - Reporting & Dashboards: Create and manage reports and dashboards to support business insights and decision-making. - Integration Support: Assist in managing integrations with third-party tools such as Salesloft, ZoomInfo, DocuSign, and others. Qualifications - Salesforce Expertise: Proficiency in Salesforce administration tools including Flows, Process Builder, Lightning App Builder, and Permission Sets. - Security & Access Management: Strong understanding of Salesforce security model including profiles, roles, sharing rules, and field-level security. - Data Management: Experience with data import/export tools (Data Loader, Workbench) and maintaining data quality. - Problem Solving: Excellent troubleshooting skills and ability to resolve complex system issues. - Communication: Strong verbal and written communication skills to interact with technical and non-technical stakeholders. - Project Management: Ability to manage multiple tasks and projects in a fast-paced environment. - Certifications: Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certification is a plus. - Tool Familiarity: Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo, DocuSign, and Tableau are preferred. Requirements - Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field. - Experience: Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large scale organization. - Certifications: Salesforce Certified Administrator required; additional certifications are a plus. Benefits - This position is fully remote, but occasional travel may be required for training and team events. - Preferred base location would be Bangalore/Mumbai.

Job Title: Senior Full Stack Engineer Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are looking for a Sr Full Stack Engineer to join a fast-paced, aggressive-growth company. We are looking for a backend developer with considerable experience building .NET Web APIs, and a strong understanding of modern frontend frameworks like React or Angular. This talented person should desire to work with a highly talented team of developers and willing to utilize the latest in development technologies. We strive for innovative solutions, quality code and on-time delivery. We foster a fun and enjoyable work environment with great opportunities to grow your career. Key Responsibilities: - Develop cutting-edge, containerized REST APIs utilizing NodeJS, Java and .NET Core for WebAPI framework with high quality and full test coverage - Assist in creating and maintaining modern UIs using responsive web design, JavaScript and frontend frameworks like React and Angular. - Comfort working with GIT based source control in a collaborative environment - Engage as a technical expert in an agile team environment - Collaborate and communicate with the product team on user stories and propose designs - Collaborate with the development team and assist developers on UI consistency - Work in an Agile/Scrum development environment Required Qualifications: - Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience - 5+ years developing Web APIs for enterprise SaaS applications (preferably .NET C#) - Strong understanding of modern frontend frameworks (preferably React) - Expertise with SOLID design principles, Dependency Injection, micro services etc. - Experience with Continuous Integration / Continuous deployment - Strong experience with: - Building backend web services, including REST APIs, JSON, and XML - Unit and integration test automation with XUnit, NUnit, RhinoMocks, MOQ, or equivalent tools - Experience with UI Frameworks and UI automation scripts (TestCafe or similar) - Experience with cloud-based technologies like AWS, Azure etc. - If you are a real candidate, please put the word "bronze" somewhere in your resume to prove that you are not AI Preferred Qualifications: - Good understanding of Restful APIs development in Java / .NET Core for WebAPI - Good understanding of programming languages like C# / Java and ability to follow quality coding standards. - Experience with cloud-based application development, preferably utilizing AWS or Azure - Experience with NLog, log4net, or similar logging frameworks - Strong Communication Skills, ability to effectively and tactfully communicate orally and in writing. - Strong at prioritizing tasks while working on multiple projects. - Ability to work independently and drive projects from inception to delivery. - Strong analytical and problem-solving skills. - Detail oriented and highly organized. - Experience with Groovy Scripting - Experience with RDBMS, preferably MYSQL and SQL Server - Experience with NoSQL DBs like DynamoDB, Redis - Experience with client-side frameworks like AngularJS, ReactJS - Experience with CSS frameworks like Tailwind CSS - Experience with Project Management tools like Jira, confluence - Experience with client-side test case tools like testcafe will be a plus - Experience with unit test cases tools for API Development will be a plus. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Role Description As a Health Concierge Specialist, you will become an expert in Drug & Health Services within our Clinical Concierge Team. You’ll work directly with clients to manage and support drug and occupational health programs, coordinate and schedule services for candidates, and assist them throughout the process. Responsible for effectively communicating with internal and external teams to ensure a smooth, efficient experience. This role requires a proactive, customer-focused approach, where you will play a key part in providing exceptional service and support to clients and candidates alike. This is a 100% fully remote position (Work from Home) based in the United States. Responsibilities: - Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests. - Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics. - Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries. - Register applicants for appropriate services and ensure successful completion of those services. - Data entry of laboratory results, physical examinations, and breath alcohol tests. - Troubleshooting technical issues related to drug order fulfillment and operations. Qualifications - Customer-focused attitude and mentality with attention to detail. - Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups). - Excellent time management and organizational skills to handle multiple priorities with accuracy. - The ability to manage multiple priorities using time management and organization skills. - The skills to work independently to follow directions as established by company or customer. - Energetic, self-motivated, and detail-oriented. - Collaborative team player, comfortable working with diverse individuals both locally and remotely. - Willingness to work overtime when needed. Requirements - High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience. - Have 1-year Client Service/Support experience. - Proficient in reading, writing, and speaking English. - Reliable and punctual, with a strong work ethic. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed!

Role Description The Senior Content Writer is responsible for leading the research, development, and execution of strategic, insight-driven content that supports brand positioning, thought leadership, marketing and business growth. This role partners cross-functionally to translate complex ideas into compelling narratives and ensures consistency across all communication channels. - Lead the research, development, and production of long-form and short-form content across digital and print channels. - Conduct primary and secondary research including industry analysis, stakeholder interviews, and customer insights. - Develop thought leadership pieces, whitepapers, case studies, executive messaging, and campaign narratives. - Create and maintain messaging frameworks aligned to brand strategy and business priorities. - Collaborate with marketing, product, creative, and leadership teams to ensure cohesive storytelling. - Manage editorial calendars and ensure timely delivery of high-quality content assets. - Provide mentorship and editorial direction to junior writers and contributors. - Maintain brand voice, tone, and editorial standards across all communications. Qualifications - Bachelor’s degree in English, Journalism, Communications, Marketing, or equivalent experience. - 5+ years of professional content writing experience. - Exceptional writing, editing, and storytelling skills. - Demonstrated ability to synthesize complex information into clear, strategic narratives. - Strong research, analytical, and organizational skills. - Ability to manage multiple projects in a deadline-driven environment. - Advanced knowledge of content development processes and editorial standards. - Strong interviewing and research skills to extract insights from subject matter experts. - Ability to translate complex or technical information into audience-focused messaging. - Excellent written and verbal communication skills. - High attention to detail and commitment to quality. - Strong time management and prioritization capabilities. - Ability to work independently and collaboratively in cross-functional environments. - Core competencies of: Strategic Thinking, Research & Insight Development, Executive Communication, Collaboration & Cross-Functional Partnership, Project Management, Brand Stewardship. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed! Salary Information The salary range for this position is approximately $80,000-95,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What We Do: We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually. Who You Are: You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. About Role: First Advantage is seeking a Senior Technical Product Owner to serve as the connective layer between product strategy, business outcomes, and engineering execution. This role owns the “what” and “why” for a critical portfolio of products, ensuring ideas are translated into clear, technically sound, and outcome-driven requirements that enable predictable, high-quality delivery. The Senior Technical Product Owner works closely with Product, Engineering, Architecture, QA, and business stakeholders to deliver scalable and secure solutions that drive revenue growth, customer experience improvements, and operational efficiency. This role requires strong technical judgment, comfort with ambiguity, and the ability to balance innovation, platform health, and delivery confidence. What You'll Do: - Own Product Definition & Backlog Quality: Act as the voice of the customer, synthesizing internal and external input to define clear market problems and product outcomes. Translate product strategy and business requirements into well-structured epics, features, and user stories with precise, testable acceptance criteria and a clear definition of “done.” Own and continuously refine the product backlog, maintaining clarity, readiness, and priority alignment. - Drive Alignment Between Vision and Execution: Partner closely with Engineering and Architecture to ensure solutions align with scalable, event-driven, and secure system designs. Clearly communicate priorities, context, constraints, and expected outcomes to development teams to ensure alignment between product intent and delivery execution. Evaluate tradeoffs across customer value, technical feasibility, delivery risk, and long-term platform health. - Enable Predictable, High-Quality Delivery: Lead iteration planning and backlog refinement, supporting agile workflows in a pragmatic, outcome-focused way. Proactively identify and manage risks, dependencies, and blockers that could impact delivery timelines or product outcomes. Champion AI, automated testing strategies, reuse, repeatability, and secure-bydesign practices. - Measure Outcomes & Evolve the Roadmap: Track product performance and delivery metrics to assess value realization, delivery predictability, and quality. Use data and feedback to inform roadmap adjustments and prioritization decisions. Balance new feature development with defect resolution and technical debt reduction. - Stakeholder Leadership & Influence: Serve as a trusted subject matter expert and product ambassador with internal and external stakeholders. Build strong cross-functional relationships to ensure alignment on roadmap priorities and delivery expectations. Mentor and support others in modern product management and agile delivery practices. What You May Need to be Successful: - Bachelor’s or Master’s degree in Business, Technology, or related field, or equivalent practical experience - 5+ years of experience as a Technical Product Owner, Product Owner, Software Engineer, or similar role in agile environments - Experience with criminal data source fulfillment or regulated data environments highly desired - Familiarity with AI, API-architected and event-driven systems - Comfort operating in ambiguous environments and making informed decisions with incomplete data Strong technical acumen with the ability to engage in conversations around APIs, system architecture, integrations, and cloud-native ecosystems - Demonstrated ability to translate complex business problems into clear, actionable technical requirements - Proven experience balancing feature delivery with platform health, scalability, and security considerations - Excellent communication skills with both technical and non-technical audiences - Customer-focused, results-oriented, and biased toward learning and iteration - Collaborative, accountable, and comfortable leading without authority - Analytical thinker with strong prioritization and decision-making skills United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a Sr. Manager, Core Market Solutions to lead a team which will monitor, analyse, and document market trends across of the world. What We Do: We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually. Who You Are: You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. What You'll Do A successful Sr. Manager, Core Market Solutions will be accountable for a team of Market Analysts which support market growth within specific key markets. The work you do will involve a deep understanding of the First Advantage products, customer needs, competitive and local market landscapes and requirements. This role will have a strong focus on building partnerships with the Client Success and Sales teams to drive growth and excellent outcomes for our clients. More specifically, the individual in this role will: - Manage team members including prioritisation of projects, providing reviews of collateral produced by the team and providing guidance to team - Ensure core market knowledge is documented - Foster a culture of knowledge sharing and ensure that subject matter experts are cross trained in core market knowledge - Maintain competitive knowledge in core markets including ensuring that the research conducted by the Core Market Solutions team is documented consistently - Coordinate with Marketing to leverage opportunities to promote projects led by Core Market Solutions team - Manage critical projects and communications related to new core services or markets - Lead internal training and external webinars on core services and markets - Partner with Commercial leaders to understand challenges and opportunities in core markets - Conduct in-depth analysis of assigned geographic regions, identifying emerging trends, risks, and opportunities - Prepare clear, comprehensive reports on market changes, competitor activities, and consumer behaviour - Collect and interpret quantitative and qualitative data to support business strategies - Work closely with product, sales, and strategy teams to align market insights with organizational goals - Present findings to leadership and cross-functional teams through presentations, dashboards, and written reports - Draft white papers and blog posts to support marketing efforts - Assist in providing content for Quarterly Business Review to regional leaders demonstrating usage, success and improvement opportunities across strategic products, verticals and/ jurisdictions - Partner with the Product organisation to support enhancements related to core markets - Formulate and maintain best practice recommendations by vertical/jurisdiction - Demonstrate a willingness to experiment, iterate, innovate, and fail quickly - Share regional insights and learnings with global product teams to inform platform strategy and encourage cross-regional alignment What You May Need to be Successful: - Bachelor’s Degree in a business or technology field, advanced business degree (MBA preferred) - People management skills - Experience in building and presenting business cases & project plans - Have exceptional communication skills both written and verbal (in English) - Have excellent interpersonal skills and proven success in cross-functional collaboration - Excellent organizational skills, attention to detail and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment - Proficiency in Microsoft Office applications to include Excel, Word and PowerPoint - Must be a team player and also should be target oriented Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays - Access to new tech and growth opportunities, and leaders who want to see you succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management - Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. - Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.) - Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills. - Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. - Manage monitoring and reporting programs for customers. - Perform other duties as assigned What You May Need to be Successful: - Bachelor's degree or equivalent work experience. - 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. - Proficiency with MS Office applications including Word, PowerPoint, and Excel. - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis and problem-solving skills - Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity - 40-50 hour work week with additional hours as customers, situations and projects require. Preferred: - 3 years of virtual work experience - Work experience in the professional sales environment is desirable - Experience Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.) Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.