Job Title Clinical Adoption Consultant - West Zone Job Description Sales Support, Clinical Adoption Consultant (West Zone) As the Clinical Adoption Consultant, you will deliver clinical consultancy services and education in this field of Consumables and Sensors with a focus on Cardiology and Respiratory. As a key member of our team, you will play a vital role in ensuring optimal customer workflow and driving the adoption of our products. If you are ready to make a significant impact to impact patients care through medical consumables and sensors, we encourage you to apply for this role. Your role: - You will Drive Clinical Workflow: Lead and manage the clinical workflow of ECG, NIBP, SPO2, and etCO2, ensuring smooth and efficient processes. - You will Clinically Educate: Develop and deliver clinical education and consultancy services tailored to the specific needs of our customers, with a strong focus on the Cardiology and Respiratory consumables. - You will drive Product Adoption: Drive the adoption of ECG, SPO2, NIBP, and etCO2 products for both new and existing customers, emphasizing their value proposition and clinical performance. - You will provide Clinical Support: Receive, register, and provide clinical service support to address requests and issues from various channels, ensuring solutions are in compliance with regulatory guidelines. Support may be provided remotely or on-site. - You are the Clinical Expert: Serve as the knowledge expert on the clinical application of our products, solutions, and services. Support Account Managers with clinical decision support, including sales presentations and product demonstrations. You're the right fit if: - You’ve acquired a minimum 3 years of experience with Bachelor's OR minimum 1 year of experience with Master's in areas such as Clinical Applications, Business Development, Clinical Sales, Sales Support, Clinical Education or equivalent. - You have Strong clinical knowledge and expertise. Proven experience in a clinical, healthcare, or related role, with a preference for experience in Cardiology and Respiratory clinical measurements involving consumables and sensors. - You have exceptional leadership and team management skills with the ability to collaborate effectively with cross-functional teams and ensure customer satisfaction. - You have outstanding communication, presentation, and problem-solving abilities. - You are willing to stay current with industry trends in the clinical field and a commitment to adhering to regulatory guidelines. - You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. - You must be willing to travel including over nights. Travel will be 50%-75%. Territory for West Zone includes: CA, OR, WA, NV, ID, MT, WY, UT, CO, AZ, NM, KS, NE) About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. - Learn more about our business. - Discover our rich and exciting history. - Learn more about our purpose. - Read more about our employee benefits. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $144,000 - $158,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. #LI-PH1 #LI-Remote #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

POSITION SUMMARY: The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement. As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients. The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success. ESSENTIAL FUNCTIONS: - Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team. The role is client facing. - Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction. - Communicate status and risk to appropriate client and Express Scripts leadership. - Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation. Finalist opportunities may be virtual or in-person at a client site. - Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects. - Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture. - Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners. - Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously - Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients - Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision - Willingness to work a flexible schedule during high-volume periods to accommodate business requirements QUALIFICATIONS: - High School Diploma required - Bachelor's degree preferred - 3 plus years relevant experience required - Project management experience required - Knowledge of pharmacy benefits management products and processes preferred - Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred - Excellent verbal and written communication skills required - Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred - Strong problem solving and critical thinking skills with situational awareness preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description As a Private Cloud AI PCAI Customer Engineer, you will be a crucial member of our technical and customer-facing team, supporting the HPE Private Cloud AI PCAI product. Your primary responsibility will be to assist customers with hands-on support during the first three months post-purchase. You will guide customers through the initial adoption of their first use case, providing informal product training, and conducting regular cadence calls with customers and internal stakeholders. You will coordinate with multiple teams to ensure the customer receives early value from the product, ensuring success and contract renewals. What you’ll do: - Customer Onboarding: - Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product. - Project manage the customer and use case. - Provide hands-on support and guidance during the first three months post-purchase. - Conduct informal product training sessions to help customers understand and utilize the product effectively. - Customer Engagement: - Schedule and conduct regular cadence calls with customers to track progress, address concerns, and provide updates. - Serve as the primary point of contact for customers during the onboarding phase, ensuring a smooth and positive experience. - Use Case Adoption: - Guide customers through the initial adoption of their first use case, providing technical expertise and best practices. - Work closely with customers to understand their specific requirements and tailor support accordingly. - Collaboration and Coordination: - Collaborate with internal teams, including Sales, Product Management, and Technical Support, to ensure customer success. - Coordinate with multiple stakeholders to address customer needs, resolve issues, and ensure timely delivery of solutions. - Customer Success: - Monitor customer progress and provide proactive support to ensure early value realization from the product. - Identify potential challenges and work with customers to mitigate risks and ensure a successful onboarding experience. - Track customer satisfaction and feedback, and work with internal teams to continuously improve the onboarding process. Qualifications - Python (hands on with data science libraries preferred) - Linux - Kubernetes (GPU Scheduling) - Containerization (Including repositories, creating container images, etc) - Helm - AuthN/AuthZ (including SSO) - LangChain, LlamaIndex, vLLM - RAG Pipelines - Storage (object, file) - Big Data (structured vs unstructured) and storage solutions (data warehouses, lakes, distributed file systems) - Relational Database Management System (RDBMS) - SQL and NoSQL - NLP (and its limitations) - LLMOps - Vector DBs - Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc) Requirements - Project Management: Demonstrated expertise in managing multiple complex projects simultaneously, with a proven track record of prioritizing tasks and meeting deadlines efficiently and effectively. - Customer Service: Strong customer service orientation, with a focus on delivering exceptional support. - Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills to quickly identify issues, and work with support team to resolve. - Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly. - Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams. - Empathy: Ability to understand and empathize with customer challenges and provide supportive solutions. - Proactive Approach: Initiative to anticipate customer needs and address potential issues before they arise. - Attention to Detail: Keen attention to detail to ensure accurate and thorough support and documentation. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.

• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. • Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. • Coordinate with support and product team to resolve customer issues during implementation process. • Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. • Act as a training and product resource for other members of the ZOLL team. • Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. • Work toward client success as an effective team member.