Role Description As a Private Cloud AI PCAI Customer Engineer, you will be a crucial member of our technical and customer-facing team, supporting the HPE Private Cloud AI PCAI product. Your primary responsibility will be to assist customers with hands-on support during the first three months post-purchase. You will guide customers through the initial adoption of their first use case, providing informal product training, and conducting regular cadence calls with customers and internal stakeholders. You will coordinate with multiple teams to ensure the customer receives early value from the product, ensuring success and contract renewals. What you’ll do: - Customer Onboarding: - Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product. - Project manage the customer and use case. - Provide hands-on support and guidance during the first three months post-purchase. - Conduct informal product training sessions to help customers understand and utilize the product effectively. - Customer Engagement: - Schedule and conduct regular cadence calls with customers to track progress, address concerns, and provide updates. - Serve as the primary point of contact for customers during the onboarding phase, ensuring a smooth and positive experience. - Use Case Adoption: - Guide customers through the initial adoption of their first use case, providing technical expertise and best practices. - Work closely with customers to understand their specific requirements and tailor support accordingly. - Collaboration and Coordination: - Collaborate with internal teams, including Sales, Product Management, and Technical Support, to ensure customer success. - Coordinate with multiple stakeholders to address customer needs, resolve issues, and ensure timely delivery of solutions. - Customer Success: - Monitor customer progress and provide proactive support to ensure early value realization from the product. - Identify potential challenges and work with customers to mitigate risks and ensure a successful onboarding experience. - Track customer satisfaction and feedback, and work with internal teams to continuously improve the onboarding process. Qualifications - Python (hands on with data science libraries preferred) - Linux - Kubernetes (GPU Scheduling) - Containerization (Including repositories, creating container images, etc) - Helm - AuthN/AuthZ (including SSO) - LangChain, LlamaIndex, vLLM - RAG Pipelines - Storage (object, file) - Big Data (structured vs unstructured) and storage solutions (data warehouses, lakes, distributed file systems) - Relational Database Management System (RDBMS) - SQL and NoSQL - NLP (and its limitations) - LLMOps - Vector DBs - Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc) Requirements - Project Management: Demonstrated expertise in managing multiple complex projects simultaneously, with a proven track record of prioritizing tasks and meeting deadlines efficiently and effectively. - Customer Service: Strong customer service orientation, with a focus on delivering exceptional support. - Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills to quickly identify issues, and work with support team to resolve. - Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly. - Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams. - Empathy: Ability to understand and empathize with customer challenges and provide supportive solutions. - Proactive Approach: Initiative to anticipate customer needs and address potential issues before they arise. - Attention to Detail: Keen attention to detail to ensure accurate and thorough support and documentation. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.

• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. • Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. • Coordinate with support and product team to resolve customer issues during implementation process. • Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. • Act as a training and product resource for other members of the ZOLL team. • Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. • Work toward client success as an effective team member.

• Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management • Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review • Develop supporting documentation to streamline software design and configuration • Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting • Serves as a platform expert • Manages technical implementation releases, including timelines, technical milestones, and deliverables • Ensure projects are completed on time, within scope, and meet both technical and customer expectations • Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams • Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements • Acts as the link between customers and Medable’s product development team • Collaborate with product team to scope additional product features and product roadmap • Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients • This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards • Supports technical training and onboarding to customers to ensure successful product launches and adoption • Effectively prioritizes own and workload of other team members • Other duties as assigned

• The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. • Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. • Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. • Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. • Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. • Responsible for data validation during system conversions. • Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. • Facilitates the development/update of forms, letters, and application documents associated with plan administration. • Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. • Provides support to management in the research and resolution of complex functional and system issues. • Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. • Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. • Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. • Performs other duties and special projects as required.