• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. • Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. • Coordinate with support and product team to resolve customer issues during implementation process. • Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. • Act as a training and product resource for other members of the ZOLL team. • Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. • Work toward client success as an effective team member.

• Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management • Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review • Develop supporting documentation to streamline software design and configuration • Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting • Serves as a platform expert • Manages technical implementation releases, including timelines, technical milestones, and deliverables • Ensure projects are completed on time, within scope, and meet both technical and customer expectations • Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams • Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements • Acts as the link between customers and Medable’s product development team • Collaborate with product team to scope additional product features and product roadmap • Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients • This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards • Supports technical training and onboarding to customers to ensure successful product launches and adoption • Effectively prioritizes own and workload of other team members • Other duties as assigned

• The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. • Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. • Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. • Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. • Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. • Responsible for data validation during system conversions. • Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. • Facilitates the development/update of forms, letters, and application documents associated with plan administration. • Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. • Provides support to management in the research and resolution of complex functional and system issues. • Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. • Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. • Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. • Performs other duties and special projects as required.

Overview The US Oncology Network is looking for a Implementation Coordinator, Revenue Cycle to join our team at Texas Oncology. This remote position will support the Revenue Cycle Department at our 3001 East President George Bush Highway Suite 100 location in Richardson, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p. Note from Hiring Manager: The Implementation Coordinator role sits at the center of execution. It is designed for someone who enjoys translating strategy and project plans into real, operational outcomes while minimizing disruption to day‑to‑day Revenue Cycle work. You lead implementations with clarity, structure, and respect for operational realities. Under my leadership, implementation is not about pushing timelines, it’s about ensuring teams are prepared, informed, and supported throughout change. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. Join a Team That Invests in Your Future At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent. What is the Long-Term Incentive Plan (LTIP)? Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document. What does the position do? Under direct supervision, responsible for supporting quality assurance and continuous improvement that ensures alignment with organizational objectives. This position will be responsible for planning, developing, and facilitating quality assurance activities to evaluate Revenue Cycle processes and procedures. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities The essential duties and responsibilities: - Develops and maintains implementation plans, status updates, and supporting documentation to ensure alignment across stakeholders. - Coordinate the implementation of Revenue Cycle initiatives, including workflow changes, system enhancements, and process rollouts. - Tracks tasks, milestones, timelines, and dependencies throughout project and implementation lifecycle. - Serve as a primary point of coordination between Revenue Cycle and other cross‑functional partners. - Schedule and coordinate project meetings, including preparation of agendas, meeting documentation, and follow‑up on action items. - Communicate project timelines, expectations, and updates to impacted stakeholders to support readiness and adoption. - Assist with go‑live readiness activities, including checklists, workflow validation, and transition planning. - Support the development, organization, and maintenance of project documentation such as workflows, SOPs, and job aids. - Monitor post‑implementation issues and stabilization activities, escalating risks or concerns as appropriate. - Maintain organized records of project activities, decisions, and deliverables using approved project management tools. - Other duties as requested or assigned. Qualifications The ideal candidate for the position will have the following background and experience: - High School diploma or equivalent required. - Three (3) years of work experience in a related field or equivalent combination of education and work experience. - Excellent interpersonal and presentation skills, both in-person and virtually. - Analytical skills (ability to objectively evaluate data and perform statistical analysis). - Proficiency with Microsoft Office Products (Word, Excel, PowerPoint, and Outlook). - Experience with Lean tools, 5S, 8D, Kaizen events, Six Sigma tools, PFMEA, Control Plans, Process Flow, Process Auditing, ISO, and/or Poka Yoke design is desired. - Must successfully complete the required onboarding courses and training within 45 days of occupying position. Preferred Qualifications: - Bachelor’s degree in a related field. - OR - Associate’s Degree and 2 additional years of realted experience - OR - 8 years of related experience - Prior experience or certification in quality, six sigma, process improvement, or lean. - Knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.). Competencies The ideal candidate will possess a combination of technical and soft skills essential for success in this role. These competencies ensure the ability to perform job duties effectively and contribute positively to the team and organization. - Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate. - Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. - Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. - Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. - Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment: This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.