Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Customer Service & Business Development Specialist (BDR) is a dual-focus role responsible for ensuring exceptional customer satisfaction while actively driving revenue growth through proactive business development activities. This position serves as the primary point of contact for routine customer service inquiries and is essential in executing targeted outbound campaigns to generate qualified sales opportunities. Key Responsibilities A. Customer Service Center (CSC) Functions - Service Resolution: Manage inbound calls and emails to address customer service requests, issues, and inquiries efficiently and accurately. - Account Maintenance: Process routine customer account updates, service requests, payment inquiries, and ensure documentation complies with internal SOPs. - Problem Escalation: Triage and escalate complex customer issues and complaints to the appropriate Operations or Accounts Receivable (AR) management teams. - Data Integrity: Maintain precise and concise notes within the CRM/Aspire system for all customer interactions. B. Business Development Representative (BDR) Functions 1. Outbound BDR (Prospecting) - Execute targeted outbound calling and emailing sequences into designated regions or account lists to generate new sales opportunities. - Conduct basic market research to identify and target key decision-makers and organizational structures. 2. Inbound BDR (Qualification) - Promptly respond to and qualify all inbound leads generated through marketing channels (MQLs) and website inquiries to confirm they meet sales acceptance criteria. - Sales Handoff: Accurately transition all qualified leads (SQLs) to the appropriate Account Executive, maintaining meticulous records in the CRM to ensure pipeline integrity. Pay Range $16-$18/HR Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

At Percepta, we bring first-class service across each market we support. As Commercial Solutions Specialist in Dearborn, MI(Remote), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Position will serve as the primary technical support fort all FPI services: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. This role will demonstrate an innate ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution within SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members and the customer. During a Typical Day, You’ll · Be first point of contact for technical support. · Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. · Take ownership to resolve complex issues, working independently and cross functionally. · Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team, and Support Engineering. · Capture customer support issue trends and report to management · As needed general troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support · Update Customer & Internal Knowledge base as necessary based on customer calls and trends. · Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority. · Provide updates, status, and completion information to management. · Handle incoming email, phone, and chat contacts as required by process and provide high level of customer satisfaction. · Look for opportunities to improve turnaround time to customers. · Identify trends and report out on business improvement opportunities. · Backup Account business owner when he/she is either out of the office or not available. · Support Ford business owner by working closely together on escalated cases. · Manage customer handling processes. · Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Keep abreast of anticipated program launches and changes. · Work with Manager of NA Operations on monthly business reports as needed. · Thrives in a remote environment Interact with the Percepta and client team as required to drive operational excellence. · Adhere to and support all Percepta and Business Partner quality initiatives, systems, and policies. · Support all Percepta Call Center policies and procedures. · Attend and participate in team meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Training. · Complete additional tasks / projects as needed. What You Bring to the Role · High school diploma required. · Associate degree or college degree preferred. Experience · 3 years contact center experience required. · Previous experience working on a Percepta or Ford program advantageous. · Understanding of operations program handling processes preferred Skills · Problem solving skills. · Excellent written, verbal and listening skills. · Strong empathy along with an awareness of customer/user loyalty drivers · Ability to work well with all levels of the organization. · Excellent organizational, time management and strong problem-solving skills. · Logical thinker · Proven ability to work in a fast-paced environment. · Works well independently and in a team environment. · Ability to multi-task What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

At Percepta, we bring first-class service across each market we support. As Commercial Solutions Specialist in Dearborn, MI(Remote), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Position will serve as the primary technical support fort all FPI services: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. This role will demonstrate an innate ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution within SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members and the customer. During a Typical Day, You’ll · Be first point of contact for technical support. · Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. · Take ownership to resolve complex issues, working independently and cross functionally. · Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team, and Support Engineering. · Capture customer support issue trends and report to management · As needed general troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support · Update Customer & Internal Knowledge base as necessary based on customer calls and trends. · Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority. · Provide updates, status, and completion information to management. · Handle incoming email, phone, and chat contacts as required by process and provide high level of customer satisfaction. · Look for opportunities to improve turnaround time to customers. · Identify trends and report out on business improvement opportunities. · Backup Account business owner when he/she is either out of the office or not available. · Support Ford business owner by working closely together on escalated cases. · Manage customer handling processes. · Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Keep abreast of anticipated program launches and changes. · Work with Manager of NA Operations on monthly business reports as needed. · Thrives in a remote environment Interact with the Percepta and client team as required to drive operational excellence. · Adhere to and support all Percepta and Business Partner quality initiatives, systems, and policies. · Support all Percepta Call Center policies and procedures. · Attend and participate in team meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Training. · Complete additional tasks / projects as needed. What You Bring to the Role · High school diploma required. · Associate degree or college degree preferred. Experience · 3 years contact center experience required. · Previous experience working on a Percepta or Ford program advantageous. · Understanding of operations program handling processes preferred Skills · Problem solving skills. · Excellent written, verbal and listening skills. · Strong empathy along with an awareness of customer/user loyalty drivers · Ability to work well with all levels of the organization. · Excellent organizational, time management and strong problem-solving skills. · Logical thinker · Proven ability to work in a fast-paced environment. · Works well independently and in a team environment. · Ability to multi-task What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Location: Remote – Michigan residents Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you! As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client. What to Expect - Work closely with automotive dealers on the pre-approval program. - Most of the time, work out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims. - At times, take calls from dealers who have questions about their decision or need help sending in their request using the app. - In cases where additional clarification is needed, call the dealer to get things figured out. What You'll Do - Serve as an expert consultant to dealership service managers on warranty administration and service operations. - Provide excellent customer service. - Analyze and identify warranty waste-reduction areas. - Help ensure the client’s warranty policies, bulletins and procedures are applied consistently. - Support the client's brand quality managers and engineering teams. - Deliver services that meet quality and productivity goals. - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. Qualifications - Have an understanding of the automotive dealership environment. - Professional communication (written and spoken) and negotiation skills. - Excellent interpersonal skills. - Able to listen closely with attention to detail. - Analytical and organizational skills, process-oriented approach. - A positive, self-starter attitude with a solid work ethic and ability to meet deadlines. - Computer proficiency. - Typing skills (at least 35 WPM). Requirements - High school diploma or equivalent. - One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). - Able to work shifts within the center's hours of operation: - Monday - Friday, 8 a.m. - 8 p.m. Eastern time. - Saturday, 8 a.m. - 5 p.m. Eastern time. - Must be able to stick to the schedule reliably. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills). Company Description Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.