This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Manager of Customer Service is responsible for building strategy and driving to achieve company goals while providing best-in-class B2B customer experience, financial performance, and employee engagement. Additionally, this role aligns customer service activities and initiatives throughout our Fortune Brands organization often partnering with sales, logistics, distribution, operations, and marketing to support customer priorities and service. Work Location: This is a remote role where candidates will be eligible to work anywhere in the United States. Responsibilities: - Lead a team of remote customer service Managers and Associates in the US and Mexico to deliver best-in-class service. - Implement best operating practices to drive continuous improvement, innovation, and excellent service. - Drive strategies and programs that include all aspects of operational performance, employee engagement, change management, succession planning, and talent management activities. - Meet department financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. - Prepare and present regular reports on department performance, customer feedback, and key metrics. Use data to inform decision-making and strategy development. - Maintain professional and technical knowledge by tracking emerging trends in customer service operations management. - Align customer service activities and initiatives throughout the organization by partnering cross-functionally with sales, logistics, distribution, operations, and marketing to support customer priorities and service. - Customer-focused, results-driven, and adaptable. Ability to work under pressure and manage multiple priorities. - Ensure efficient operations, including staffing, scheduling, and resource allocation. Monitor metrics and performance indicators, including call and e-mail management. - Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in call center software and CRM systems. - Analytical mindset with the ability to interpret data and make informed decisions. - Drive the strategy for customer service operations, focusing on enhancing customer experience and evolving best practice call center tactics and technology. - Oversee training programs for customer service staff. Ensure ongoing development and skill enhancement. Qualifications - Bachelor’s degree is required. - Minimum of 7-10 years of experience in a call center industry to include prior experience in a leadership capacity. - Awareness of customer service industry trends and technological advances. - Demonstrated knowledge of Microsoft Office tools. - Ability to plan and execute based on analytics. - Knowledge of call, order, OCR, and workforce management systems. - Proven success in leading cross-functional teams and projects. Benefits - Comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for unique needs. - Robust health plans. - Market-leading 401(k) program with a company contribution. - Product discounts. - Flexible time off benefits. - Adoption benefits. - Numerous Employee Resource Groups (ERGs) to foster a sense of belonging for all associates. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

We are seeking a reliable and customer-focused Customer Service Representative to support clients by providing timely assistance, clear communication, and organized coordination of service details. This fully remote role is ideal for someone who enjoys helping others, staying detail-oriented, and working independently within structured systems and processes. Key Responsibilities: - Respond to client inquiries with accurate and professional communication - Assist with scheduling, confirmations, and follow-ups - Maintain organized records and document client interactions - Support smooth coordination between clients and internal team members Qualifications: - Strong communication and organizational skills - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Prior customer service experience preferred but not required - Must be a citizen of the US, UK, Mexico, Spain, Australia, or LATAM What We Offer: - 100% remote flexibility - Training and ongoing support - Growth opportunities within a supportive team

BAYADA Home Health Care is seeking a Referral Intake Coordinator to join our Customer Care Center team. This is a work-from-home opportunity. The remote Intake Associate is a critical role to drive the company’s success in helping more patients get our high-quality care in the comfort of their homes. You are the face of the company, responsible for receiving and processing new referrals sent from various hospitals, physicians, and medical professionals for BAYADA to provide care to those patients. We provide all the appropriate training on best-in-class customer service, equipment, and access to tools and technology to ensure our clients can receive the best possible care quickly. The remote Intake Associate is an excellent opportunity with BAYADA to learn about the company and the industry. Successful candidates in this job often move into different parts of BAYADA, from shared services to running operations at the local branches. You will also get to work with an amazing team of 50+ members and build lasting friendships over time. Each year, BAYADA organizes an Awards Weekend in different unique locations (DC, Hollywood, Philadelphia, Charlotte, etc.) to bring the whole company together to build relationships and recognize everyone’s hard work. Hours: - Must have flexibility to work either five (5) eight (8) hour days, or four (4) ten (10) hour days, to include 1 weekend day each week, as assigned - BAYADA invests a lot in training you and your success. Training hours are typically Monday through Friday, 8 hours per day, for the first two months from start date, until you are ready to transition to the permanent schedule. Salary & Benefits: - Base Salary: $20.67 / hour depending on qualifications - Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role) - BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program Responsibilities: The Referral Intake Associate will facilitate the coordination of referrals and communications for BAYADA Service offices. Duties will include the following: - Receive, document, and process incoming referrals - Ensure all referrals are thorough, accurate and complete - Follow up with our local branches to ensure timely responses to referral sources - Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses - Communicate payer information to our internal Insurance Verification team - Provide excellent customer service at all times Qualifications: - College Degree required - 2-3 years’ experience in Healthcare, Intake, or Contact Center may be accepted in lieu of degree - 1 year of work experience (to include internships), required. - Proven success in a healthcare setting, contact center, and/or experience having worked/learned remotely, required - Ability to simultaneously work in multiple systems in a fast-paced contact center environment - Exceptional organizational and communication skills - Attention to detail and ability to work with speed and accuracy Why you'll love BAYADA: - BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. - Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor. - Weekly pay - AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence. - Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more. - Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. - Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more - Check out our blog: https://www.bayada.com/search?q=Newsweek - Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed. What You’ll Do - Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution. - Troubleshoot technical platform issues, escalating when necessary. - Advise our customers on best-practices with the Triple Whale platform and its use cases. - Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business. - Act as first line of defense for triaging & debugging platform health issues. - Exceed customer expectations on response quality, timeliness of responses and overall customer experience. - Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry. Qualifications - 2+ years of experience in a customer support or client-facing role, in a SaaS or tech environment highly preferred. - Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. - Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. - Ability to troubleshoot basic technical issues and think creatively to find solutions. - A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. - Comfortable using various software tools, and able to quickly learn new technologies and systems; familiarity with Intercom and HubSpot a plus! - Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. - Ability to manage multiple tasks and prioritize effectively. - Skilled at managing multiple priorities and tasks in a fast-paced setting. Requirements - Base Compensation Range: $45,000 - $60,000. - Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location. Company Description Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next. - More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources. - We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations.