Morley

Role Description Are you looking for a work-from-home position where you can use your critical thinking and people skills? This could be a great fit for you! As a Sales Tax and Fund Recovery Financial Coordinator at Morley, you'll help manage the sales tax fund recovery financials for our Fortune 500 and luxury automotive clients. No automotive experience needed! Bring your skills and willingness to learn. We'll train you on everything you need to know. You'll find a friendly environment, capable team and supportive leaders here. What You'll Do - Review and audit cases for sales tax retrieval - Apply for sales tax for various clients - Communicate with outside organizations to apply for and retrieve necessary documents for sales tax retrieval - Allocate sales tax refunds received - Maintain records regarding sales tax retrieval - Apply for funds for third party warranty refunds - Communicate with outside organizations to apply for and retrieve necessary documents for warranty refunds - Allocate warranty refunds received - Maintain records regarding warranty fund retrieval - Assist in fund recovery for various special projects - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Qualifications - Computer skills including Microsoft Office suite - Meticulous attention to detail - Able to multitask and manage time effectively - Self-motivated, organized critical thinker - Excellent interpersonal skills - Can work well on own or with a team Requirements - Must have the ability to pass a pre-employment background check and drug screen - High school diploma or equivalent - One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Able to work the following hours: - 8 a.m. - 5 p.m. Eastern - 7 a.m. - 4 p.m. Central - 6 a.m. - 3 p.m. Mountain - 5 a.m. - 2 p.m. Pacific time - Monday to Friday - No nights or weekends! - Must be able to stick to the schedule reliably Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills)

Role Description This is a work-from-home customer service role in a structured contact center environment. - Handle health insurance questions from customers, health care providers, and beneficiaries via phone and email, including benefits, eligibility, and payments. - Listen carefully, empathize, and evaluate each situation to determine next steps. - Navigate multiple computer systems and resources to resolve questions. - Communicate in a courteous, personable, and professional way. Qualifications - Clear written and verbal communication. - Able to review in-depth info and reach logical conclusions. - Basic math skills (for payment-related questions). - Empathy and dependability. - Strong listening, organization, multitasking, and time management. - Ability to work in a changing environment. - Basic computer skills, including Microsoft Office. - Typing speed of 30+ words per minute. Requirements - Must have the ability to pass a pre-employment background check and drug screen. - High school diploma or equivalent. - 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers). - Availability within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time. - Possible weekends (from October through March). - Reliable attendance and ability to follow a set schedule. Benefits - Full-time role with benefits. - Paid time off. - Training provided. - Leadership development program available. - Team environment with access to experienced coworkers. - Health & Wellness Benefits: - Medical and prescription coverage. - Dental and vision insurance. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - Financial Benefits: - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - Benefits to Make Your Life Easier: - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial, and estate planning (including wills).

Role Description Location: Remote – Michigan residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. Pay Transparency: This position starts at $14 per hour. What You'll Do - Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases - Handle both inbound and outbound communications (phone, email, mail) - Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents - Expedite and track case handling through documentation systems - Meet required metrics - Handle multiple cases simultaneously within guidelines - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Qualifications - Excellent multitasking, analytical and problem-solving skills - Microsoft Office skills Requirements - Must have the ability to pass a pre-employment background check and drug screen - High school diploma or equivalent - One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Able to work shifts within the center's hours of operation: - Monday to Friday (no weekends!) - Primary shift: 8 a.m. - 5 p.m. Eastern time - Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem / router using an Ethernet cable - Wireless, 5G and satellite connections are not supported Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills)

Role Description Location: Remote – Michigan residents Are you fluent in Spanish and English? Do you have a strong eye for detail? This could be a great opportunity for you – especially if you're interested in working from home! As a remote Spanish Bilingual Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. If you have a professional demeanor and the ability to communicate well in both Spanish and English, we'd love to talk to you! While prior experience in banking, mortgages, accounting, or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence! What You'll Do - Ensure case accuracy - Assemble case documentation - Manage communications between the car owner, auto dealer, and lending institution - Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude Skills for Success Required Skills - Computer navigation, typing, and Microsoft Office skills - Strong attention to detail Eligibility Requirements - Must have the ability to pass a pre-employment background check and drug screen - Fluency in Spanish and English (spoken and written) - High school diploma or equivalent - Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers - Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!) - Primary shift: 8 a.m. - 5 p.m. Eastern time - Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time - Must be able to stick to the schedule reliably Nice to Have - Prior experience working in banking, mortgages, accounting, or an automotive dealership - College degree Remote Work Requirements - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem/router using an Ethernet cable - Wireless, 5G, and satellite connections are not supported Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial, and estate planning (including wills)

Role Description This is a work-from-home customer service role in a structured contact center environment. You’ll spend most of your day handling health insurance questions from customers, health care providers, and beneficiaries via phone and email, including: - Benefits - Eligibility - Payments You’ll need to listen carefully, empathize, and evaluate each situation to determine next steps – while staying calm and focused across interactions. During calls, you’ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable, and professional way. Qualifications - Clear written and verbal communication - Able to review in-depth info and reach logical conclusions - Basic math skills (for payment-related questions) - Empathy and dependability - Strong listening, organization, multitasking, and time management - Ability to work in a changing environment - Basic computer skills, including Microsoft Office - Typing speed of 30+ words per minute Requirements - Must have the ability to pass a pre-employment background check and drug screen - High school diploma or equivalent - 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers) - Availability within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time - Possible weekends (from October through March) - Reliable attendance and ability to follow a set schedule Benefits - Full-time role with benefits - Paid time off - Training provided - Leadership development program available - Team environment with access to experienced coworkers - Health & Wellness Benefits: - Medical and prescription coverage - Dental and vision insurance - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - Financial Benefits: - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - Benefits to Make Your Life Easier: - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial, and estate planning (including wills)

Role Description If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity. You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed. This position starts at $13 per hour. As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Qualifications - Computer, typing and phone skills - Interpersonal skills - Detail oriented - High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable Requirements - Provide excellent service via phone and live chat - Use your computer skills to: - Research requests related to profile assistance - Track vehicle shipments and vehicle orders - Assist with car warranties - Escalate critical orders - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude - Must have the ability to pass a pre-employment background check and drug screen - High school diploma or equivalent - Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) - Training (requires 100% attendance): - First four weeks – instructor-led: 8 hours / day between 8 a.m. and 5:30 p.m. Eastern time, Monday - Friday - Next four weeks – hands-on calls: Scheduled during hours of operation between 8 a.m. and 8 p.m. Eastern time, Monday - Friday - Work schedule: Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday - Friday - No weekends! Benefits - Health & Wellness Benefits: - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - Financial Benefits: - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - Benefits to Make Your Life Easier: - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills)

Role Description Location: Remote – Michigan residents Are you looking for a work-from-home position where you can use your critical thinking and people skills? This could be a great fit for you! As a Sales Tax and Fund Recovery Financial Coordinator at Morley, you'll help manage the sales tax fund recovery financials for our Fortune 500 and luxury automotive clients. No automotive experience needed! Bring your skills and willingness to learn. We'll train you on everything you need to know. You'll find a friendly environment, capable team and supportive leaders here. What You'll Do - Review and audit cases for sales tax retrieval - Apply for sales tax for various clients - Communicate with outside organizations to apply for and retrieve necessary documents for sales tax retrieval - Allocate sales tax refunds received - Maintain records regarding sales tax retrieval - Apply for funds for third party warranty refunds - Communicate with outside organizations to apply for and retrieve necessary documents for warranty refunds - Allocate warranty refunds received - Maintain records regarding warranty fund retrieval - Assist in fund recovery for various special projects - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Qualifications - Computer skills including Microsoft Office suite - Meticulous attention to detail - Able to multitask and manage time effectively - Self-motivated, organized critical thinker - Excellent interpersonal skills - Can work well on own or with a team Requirements - High school diploma or equivalent - One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Able to work the following hours: - 8 a.m. - 5 p.m. Eastern - 7 a.m. - 4 p.m. Central - 6 a.m. - 3 p.m. Mountain - 5 a.m. - 2 p.m. Pacific time - Monday to Friday - No nights or weekends! - Must be able to stick to the schedule reliably Nice to Have - Associate degree Remote Work Requirements - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem / router using an Ethernet cable - Wireless, 5G and satellite connections are not supported Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills)

Role Description Location: Remote; involves regular travel to trip destinations Looking to jump start your event planning career? As a Meeting & Event Coordinator at Morley, you'll help plan and operate domestic and international meetings, events and incentive programs on behalf of our Fortune 500 clients. You’ll organize every last detail starting with initial planning, travel on site to deliver the program, and make sure clients' expectations come to life. This is a remote role, where you'll train and work from home, and travel to various locations for site visits and programs. Qualifications - 1-4 years of operational management experience in event planning or hospitality - Organized with a positive attitude - Strong sense of detail - Works well with people - Enjoys traveling - Willing to learn Requirements - Microsoft Office proficiency - Able to multitask and meet deadlines - Solid work ethic, excellent interpersonal and organizational skills, and strong attention to detail - Bachelor's degree in hospitality or a related field - Ability to travel extensively (50% of the time) Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills)

Role Description In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! - Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like. - Use your computer skills to research requests and accurately record the details of your calls/contacts. - Manage assigned cases from beginning to end by researching and assisting customers until case resolution. - Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude. Qualifications - Excellent written and verbal communication skills. - Ability to navigate a computer and the web. - Typing skills (minimum 25 words per minute). - High school diploma or equivalent. - Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). Requirements - Available to work shifts within the call center’s hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time / 7 a.m. to 8 p.m. Central time / 6 a.m. to 7 p.m. Mountain time / 5 a.m. to 6 p.m. Pacific time. - Must be able to stick to the schedule reliably, as some queues are time sensitive. - Michigan resident. - Secluded and distraction-free work environment. - Required internet setup: High-speed internet delivered through a wired provider (cable or fiber). - Computer must be physically connected to your modem/router using an Ethernet cable. - Wireless, 5G and satellite connections are not supported. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills). Company Description Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Role Description Location: Remote – Michigan residents Envie de travailler de chez vous? Fluent in both French and English? If you have an analytical mind, enjoy working with people and know how an auto dealership works, this could be a rewarding opportunity for you! As a remote French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client. What to Expect - Work closely with automotive dealers on the pre-approval program. - Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims. - At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. - In cases where additional clarification is needed, you'll call the dealer to get things figured out. What You'll Do - Serve as an expert consultant to dealership service managers on warranty administration and service operations. - Provide excellent customer service in French and English. - Analyze and identify warranty waste-reduction areas. - Help make sure the client’s warranty policies, bulletins and procedures are applied consistently. - Support the client's brand quality managers and engineering teams. - Deliver services that meet quality and productivity goals. - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. Qualifications - Have an understanding of the automotive dealership environment. - Professional communication (written and spoken) and negotiation skills. - Excellent interpersonal skills. - Able to listen closely with attention to detail. - Analytical and organizational skills, process-oriented approach. - A positive, self-starter attitude with a solid work ethic and ability to meet deadlines. - Computer proficiency. - Typing skills (at least 35 WPM). Requirements - Fluency in French and English (spoken and written). - One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). - High school diploma or equivalent. - Able to work the following hours: Monday - Friday, 8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time. - Note: This role works some U.S. holidays and is off on some Canadian holidays. - Must be able to stick to the schedule reliably. Nice to Have - Experience in warranty administration or a related profession. Remote Work Requirements - Michigan resident. - Secluded and distraction-free work environment. - Required internet setup: High-speed internet delivered through a wired provider (cable or fiber). - Computer must be physically connected to your modem/router using an Ethernet cable. - Wireless, 5G and satellite connections are not supported. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills).