Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: We are seeking a Quality Assurance (QA) Consultant to join the CRM & Industry Workflows Team. In this role, you will ensure that our AI-powered, end-to-end solutions meet the highest standards of quality, reliability, and business value. You will design and execute test strategies across lead-to-cash, CPQ, sales & order management, customer service, field service, and AI agent workflows, working closely with Technical Consultants, Business Process Consultants, and Project Managers. This role combines hands-on test execution with advisory and collaboration skills, supporting both internal development and customer UAT. Key Responsibilities - Test Strategy & Planning - Define and maintain test plans, scripts, and acceptance criteria based on business requirements and user stories. - Ensure test coverage across functional, integration, regression, performance, and AI agent workflows. - Align test strategies with ServiceNow NowCreate methodology and Agile delivery practices. - Execution & Quality Assurance - Perform hands-on functional, integration, and regression testing of ServiceNow configurations and integrations (Salesforce, Pega, Dynamics, SAP, Oracle). - Validate AI agent use cases (case deflection, guided selling, contract AI) for accuracy, explainability, and guardrails. - Document defects clearly, track resolution, and retest fixes. - Ensure delivered solutions meet customer expectations, compliance, and usability standards. - Collaboration & Customer Support - Partner with Business Process Consultants to ensure acceptance criteria reflect business outcomes. - Support customer UAT planning and execution, facilitating defect triage and resolution. - Provide feedback to Technical Consultants and Architects on solution quality and improvements. - Assist in building automated test scripts where applicable. - Continuous Improvement - Capture lessons learned and contribute to test accelerators, reusable templates, and delivery playbooks. - Promote a “quality-first” culture within the execution team, balancing speed and rigor Qualifications To be successful in this role you have: Required - 3–5+ years of software testing or QA experience in CRM/CSM/ERP implementations. - Strong understanding of CRM processes (sales, order management, CPQ/CLM, customer service, field service). - Hands-on experience with functional, integration, and regression testing for SaaS/enterprise platforms. - Familiarity with at least one major CRM/workflow platform: Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP. - Strong analytical and problem-solving skills with meticulous attention to detail. - Ability to document test results, defects, and provide clear recommendations. Preferred - ServiceNow certifications (CSA, CIS-CSM, CIS-FSM, CIS-Sales) or Salesforce/Pega equivalent certifications. - Experience with test automation tools (ATF in ServiceNow, Selenium, JUnit, etc.). - Familiarity with AI/GenAI testing approaches (validating chatbot workflows, AI predictions, explainability testing). - Knowledge of compliance/regulatory testing (data privacy, audit, accessibility). - Experience in telecom, financial services, insurance, or public sector industries FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Validate the final package resulting from the integration of two or more sprint deliverables/products • Support version approvals and release validation • Maintain system processes running in internal environments • Support the systems' active homologation (HMP) team • Support development activities, with emphasis on verification and validation of the user stories built in sprints — Software Testing

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ibility is seeking a Business Intelligence (BI) Testing Analyst to support the implementation of Momentum for the Department of Veterans Affairs (VA). The ideal candidate will have a proven track record supporting Momentum and Financial Reporting testing and implementation activities in large ERP programs for a federal agency. The BI Testing Analyst will support the BI Test Lead and the program by performing testing activities including but not limited to: - SQL - DAX - Data lineage validation - Cross-system reconciliation - ETL flow checks The analyst will develop and execute automated BI validations for at least 50% of assigned scripts using Power BI automation tooling. The analyst will also support 100% requirements traceability along with testing and managing dashboards and reports to ensure Section 508 compliance. The ideal candidate will be a self-starter who can work independently and as a part of a team and has experience in taking ownership of work assignments and project schedules. Qualifications - Bachelor’s degree - Minimum 4 years of experience supporting Momentum and/or Power BI Financial Reporting implementation activities at a large federal agency - Minimum 2 years supporting Momentum Financials or other ERP system - Minimum 2 years of demonstrated experience creating and executing test scripts, documenting test results, and identifying issues - Experience with automated testing tools for Power BI and other reporting tools - Understanding of 508 compliance requirements and experience creating related dashboards and program reports - Strong written and oral communication skills - Strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment - Ability to obtain a Public Trust clearance Requirements - Collaborate with the BI Test Lead and government client in planning, training, and testing of reporting and data extracts for the financial system and coordinate with other vendors on testing to adjudicate, resolve, and close issues - Review and update testing plan for the BI components of each implementation release including SQL DAX, data lineage validation, cross system validation, and ELT flow checks - Develop system test scripts for key reports in that implementation release, including the use of automated testing tools; minimum of 50% of assigned scripts must be automated via Power BI automation tooling - Maintain and prioritize a testing defect log that will be shared with the government client and other vendors to track testing progress - Support BI and reporting components of User Acceptance Testing (UAT) training Benefits - Health, Dental, and Vision Plans - Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment - Health Savings Account - Unlimited Paid Time Off / 11 Federal Holidays Off - 401k

Grow boldly with Pretium! Are you a hands-on Corporate Quality Coordinator ready to lead the governance and administration of our enterprise Quality Management System (QMS) across multiple manufacturing operations? Join Pretium Packaging in this remote position, where you will ensure quality processes are standardized, compliant, and aligned with operational performance goals. If you are enthusiastic about safety, quality, and making a real impact every day, this is the opportunity you have been looking for! What You Will Do: You will work closely with Corporate Quality, Operations, Engineering, and Plant Quality teams to drive continuous improvement and enterprise quality system effectiveness by: Responsibilities: - Serving as enterprise administrator for the Quality Management System (QMS) - Managing document control - Tracking and analyzing all data, quality trends, and recommending improvements - Maintaining corporate standards for change management and validation - Developing quality dashboards and performance KPIs - Supporting internal, customer, and third-party audits - Leading cross-site quality process improvements - Training plant teams on QMS processes and system usage What You Will Bring: - Bachelor’s degree in Quality, Engineering, Manufacturing, or related field - 5+ years’ experience in quality systems or manufacturing quality - Experience with Quality Management Systems (QMS) - Strong knowledge of CAPA, document control, and change management. - Experience in plastics, packaging, or regulated manufacturing - Knowledge of ISO 9001 quality systems - Experience with enterprise software systems - Root cause analysis experience - Food safety experience