Description Dripify

Role Description Dripify is looking for a People Partner — the one who keeps our teams happy, growing, and moving fast. You’ll own the full employee journey — from pre-onboarding and onboarding, to performance check-ins, career growth, engagement, and offboarding — making sure everything runs smoothly and nothing falls through the cracks. You’ll streamline processes, keep our HR systems on point, and make work life just a little bit easier for everyone. You’ll also be the go-to person for coaching, guidance, and practical solutions, helping managers and teams navigate challenges like a pro. Your work will shape a culture that’s collaborative, accountable, and actually fun to be part of — because great teams don’t just happen, they’re built. If you love making people’s workdays better, can handle a fast-paced SaaS environment, and aren’t afraid to get things done with a little flair, we want you on the team. Qualifications - At least 3 years of hands-on experience in roles such as HR Business Partner, People Partner, or HR Generalist, preferably within a rapidly scaling or evolving organization. - Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders at all levels. - A solid understanding of core HR processes, including new hire onboarding, managing the full employee journey, performance review processes, employee engagement initiatives, and HR metrics or reporting. - Experience in advising senior leadership and aligning HR initiatives with business strategy. - Proactive and results-oriented mindset with a strong sense of ownership. - Ability to adapt to a fast-paced, dynamic environment typical in the gaming industry. - Strong analytical skills, with the ability to use data to drive HR decisions and measure impact. - English proficiency: Upper-Intermediate level or above. Requirements - Manage the full employee lifecycle — from pre-onboarding (preparing documents, issuing laptops, setting up accounts) to development, engagement, and offboarding. - Serve as the main HR contact for employees and managers in assigned departments, providing clear guidance and support on HR matters. - Plan and organize both online and offline events, employee recognition programs, and gifts to boost engagement and company culture. - Support managers in creating team structures, defining roles, and implementing HR strategies aligned with company objectives. - Maintain, update, and improve HR policies, procedures, and documentation, keeping them relevant and effective. - Monitor and optimize HR processes and HRIS workflows for efficiency and accuracy. - Conduct performance management activities, drive employee development initiatives, and support leadership growth. - Handle employee relations, address concerns, resolve conflicts, and foster a positive work environment. - Continuously identify opportunities to enhance employee experience, engagement, and satisfaction across teams. Benefits - 100% remote position, providing flexibility and work-life balance. - Competitive salary reflecting your skills and expertise. - 24 days of paid vacation per year to recharge and relax. - 10 days of paid sick leave. - Educational opportunities. - Compensation budget for medical and hobby/sport expenses. - Generous budget for birthdays and anniversaries. - Online and offline team events. - A collaborative and innovative work environment with passionate team members. Hiring Process - ✅ Interview with Recruiter (45min) - ✅ Tech interview with Senior Legal Advisor (1 hour) - ✅ Interview with CEO (1 hour) - ✅ Reference check - ✅ Offer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a proactive and independent Senior Manual QA Specialist who will own test coverage for complex product areas, work closely with development and product teams, and contribute to raising the quality bar across releases. This role is for a hands-on professional who brings strong testing expertise, takes initiative, and thrives in a collaborative, process-driven environment. Qualifications - 5+ years of experience in software testing and quality assurance on SaaS or B2B web products - Hands-on experience with functional, integration, end-to-end, and UI testing - Knowledge and hands-on experience applying test design techniques — boundary values, equivalence partitioning, decision tables, pairwise testing, etc. - Maintaining test documentation at all stages of testing, from planning to reporting - API testing experience using Postman or SoapUI - Strong understanding of client-server architecture of web applications, web technologies and protocols: HTTP, RESTful APIs, JSON, cookies, and sessions - Basic SQL knowledge - Experience working in Agile/Scrum teams - Upper-intermediate English proficiency or higher (mandatory) - Strong communication, collaboration, and ownership skills Requirements - Design and execute comprehensive test cases and test scenarios ensuring thorough coverage of functional, edge case, and business logic scenarios - Perform various types of testing including smoke, regression, functional, exploratory, integration, and UI testing - Identify and report defects and issues in product behavior - Own test documentation across all stages — from test planning and execution to reporting and traceability - Identify gaps in test coverage and propose improvements to QA processes and practices Benefits - 100% remote position, providing flexibility and work-life balance - Competitive salary reflecting your skills and expertise - 24 days of paid vacation per year to recharge and relax - 10 days of paid sick leave - Educational opportunities - Compensation budget for medical and hobby/sport expenses - Generous budget for birthdays and anniversaries - Online and offline team events - A collaborative and innovative work environment with passionate team members Hiring Process - ✅ Interview with Recruiter (40min) - ✅ Tech interview with QA Lead (1 hour) - ✅ Test Task - ✅ Reference check (recommendations) - ✅ Offer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless. We're looking for a Senior Frontend Developer to strengthen our frontend team — both technically and in how we build things together. The product is a SPA built on Vue 2, with an active migration to Vue 3 + Composition API. You'll be working on: - New features - Refactoring legacy parts - Improving component architecture - Participating in architectural decisions that shape the codebase long-term We work in sprints with mandatory code reviews as part of our engineering culture. We have established coding guidelines, well-structured processes, and actively use AI agents in development — and we encourage you to do the same. Qualifications - 5+ years of frontend development experience, including 2+ years with Vue.js - Strong knowledge of Vue 3 and the Composition API - Experience with TypeScript - Solid understanding of Vuex / Pinia, Vue Router, and component-driven architecture - Strong HTML/CSS skills — we build all markup and styling in-house using SASS, combining BEM methodology with utility classes. No UI frameworks - Ability to clearly separate business logic, data layer, and UI behavior - A habit of writing well-tested, well-structured code - Comfortable reading technical documentation, writing commits and conducting code reviews in English Requirements - Implement new features and fix bugs — this is the core of the day-to-day work - Participate in the migration from Vue 2 to Vue 3 - Refactor legacy code toward modern, maintainable patterns when needed - Contribute to architectural decisions on component design and frontend infrastructure - Write meaningful unit tests (Jest, Vue Test Utils) — testing is a core part of our workflow, not an afterthought - Review pull requests and uphold code quality standards Benefits - 100% remote position, providing flexibility and work-life balance - Competitive salary reflecting your skills and expertise - 24 days of paid vacation per year to recharge and relax - 10 days of paid sick leave - Educational opportunities - Compensation budget for medical and hobby/sport expenses - Generous budget for birthdays and anniversaries - Online and offline team events - A collaborative and innovative work environment with passionate team members Hiring Process - Interview with Recruiter - Technical Interview with Frontend Lead - Final Interview with Engineering Manager - Reference check - Offer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7. - Manage support teams across several countries - Build efficient processes and introduce high standards of service quality - Ensure the team is trained, motivated, and set up for success - Collaborate closely with Product, Sales, and other departments - Structure a support organization effectively - Set up clear cross-department processes - Continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time - Build and lead a high-performing, motivated remote team - Create a positive, accountable, service-driven culture Qualifications - 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment - 2+ years in Customer Support leadership roles within B2B SaaS - Proven experience hiring, onboarding, mentoring, and developing customer support team members - Demonstrated ability to design, document, and implement scalable support processes - Experience building or improving support knowledge bases, internal documentation, and training systems - Experience managing escalations, including technical issues and urgent customer situations - Strong understanding of Intercom or similar support platforms - Solid experience with HubSpot CRM or similar - Experience working with AI chatbots, automations, and AI-assisted support flows - Proven track record of building and optimizing cross-team processes - Experience of successfully building and maintaining a positive team culture - Strong written and spoken English - High ownership, proactive mindset, and ability to make decisions under uncertainty Responsibilities - Lead and manage a multinational customer support team - Develop the long-term vision, SLAs, and OKRs for the Support department - Own, monitor, and report on all critical Support KPIs - Lead the hiring, onboarding, mentoring, and professional development of support agents - Oversee onboarding programs for new support agents - Design, roll out, and manage a robust QA framework - Own the continuous education of the support team - Proactively identify and lead initiatives that improve support workflows - Lead the strategy for optimizing the AI chatbot and knowledge base - Own and optimize the support tech stack - Act as the operational bridge between Support and other teams - Partner with Product and Engineering teams to prioritize improvements - Collaborate with Sales and Success teams for high-value customers - Create and execute clear internal and external communication protocols Work conditions - 100% remote position, providing flexibility and work-life balance - Competitive salary reflecting your skills and expertise - 24 days of paid vacation per year - 10 days of paid sick leave - Educational opportunities - Compensation budget for medical and hobby/sport expenses - Generous budget for birthdays and anniversaries - Online and offline team events - A collaborative and innovative work environment Hiring process - ✅ Intro call with HR Generalist (45-60min) - ✅ Test assignment - ✅ Interview with Head of Product & Operations and CEO - ✅ Reference check - ✅ Offer

Role Description Dripify is entering a new stage of growth — and content is one of the core drivers of our brand, our demand generation, and our category creation. We’re looking for a Head of Content who will architect and lead our entire content ecosystem: - YouTube as a primary brand awareness + inbound lead generation channel - Lead-gen webinars - A unified content system that compounds over time This role is strategic + operational. You’ll set the vision, build the team, create systems, and run a high-output, high-quality content engine across multiple channels — while still being hands-on where needed. You will shape Dripify’s voice, define our narrative in the market, and partner closely with Growth, Product, and Sales to drive measurable impact. This is a remote-first, high-impact role with cross-functional visibility and direct influence on pipeline, activation, and category leadership. Qualifications - 5–7+ years of experience in content marketing/editorial/brand content roles - 2+ years in B2B SaaS (fast-growing and/or product-led is a strong advantage) - 2+ years in a leadership/manager role (team lead, manager, head of content) - Strong creativity-first mindset with the ability to develop fresh, standout concepts that cut through noise - Proven ability to build and execute content strategies that drive measurable outcomes (pipeline, activation, organic growth) - Strong research and analytical skills to identify trends, build hypotheses, and optimize content - Hands-on experience with CMS platforms (e.g., WordPress): publishing workflows, content hygiene, basic on-page practices - Hands-on experience in building and optimizing the inbound lead generation flow (content → CTA → landing page → capture → nurture → SQL) - Clear YouTube competence: series-based thinking, hooks, retention, packaging (title/thumbnail), production workflows, repurposing - Ability to lead and scale a hybrid content team (writers, designers, motion/video, agencies) - Strong project management: cadence, prioritization, systems, quality gates, delivery without sacrificing creativity - Ability to supervise and mentor content creators, providing direct, constructive feedback and raising the bar Requirements - Own Dripify’s end-to-end content strategy and execution roadmap aligned with marketing and product goals - Build a scalable content operating system: briefs, workflows, editorial standards, QA, planning cadence, and SOPs - Lead YouTube as a growth channel: define pillars, formats, series, and production workflow - Own YouTube performance: packaging (titles/thumbnails), retention, watch time, CTR, and conversion into lead capture - Launch and scale lead-gen webinars: topic selection, speaker strategy, landing pages, promotion, attendance, follow-up, sales handoff - Build repeatable webinar-to-content repurposing pipelines (clips, recap posts, email assets, sales collateral) - Architect and optimize content-driven inbound journeys: content → LP → capture → nurture → MQL/SQL - Drive CTA strategy, landing page messaging, lead magnets, and nurture content - Partner with SEO and the current content specialist to build topic clusters, improve rankings, update content, and increase conversion quality (not just traffic) - Connect SEO with YouTube and webinars via a unified topic strategy and systematic repurposing - Manage and scale internal creators and external vendors (writers, designers, motion/video, agencies) - Ensure brand voice, messaging, and tone are consistent, differentiated, and high-quality across all touchpoints - Collaborate with Sales to create and improve sales enablement content (case studies, one-pagers, sequences, battlecards) - Work with Product to translate features into clear, compelling messaging across content channels - Build dashboards to track content performance and make data-driven decisions (double down vs deprioritize) - Run content experiments: hypothesis → test → learn → scale Benefits - 100% remote position, providing flexibility and work-life balance - Competitive salary reflecting your skills and expertise - 24 days of paid vacation per year to recharge and relax - 10 days of paid sick leave - Educational opportunities - Compensation budget for medical and hobby/sport expenses - Generous budget for birthdays and anniversaries - Online and offline team events - A collaborative and innovative work environment with passionate team members Hiring Process - ✅ Portfolio review - ✅ Recruiter interview - ✅ Test task - ✅ Interview with CEO - ✅ Reference check - ✅ Offer