• Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team. • Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets. • Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region. • Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling. • Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized. • Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region. • Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities. • Ensure that contractors meet customer requirements and operational standards. • Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc. • Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance. • Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors. • Function as a reserve inspector for new markets and to address inspection capacity gaps within the region. • Utilize various communication tools within the OPENLANE organization. • Perform other duties as assigned by the manager.

• In partnership with account managers and Region Client Operations Leads, have critical conversations with clients about timing and expectations for problem resolution and what requests we are not able to meet. • Partner with senior account management leaders and regional leadership to maintain client priorities. • Break ties for prioritization when there are multiple demands for work to maintain client satisfaction. • Prioritize client issues to maximize business success balanced with client and member satisfaction. • Support new client and program implementations. • Builds and maintains strong relationships with key stakeholders to ensure alignment of efforts and coordination to drive outcomes and effective client communication. • Reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements. • Oversee client meeting documentation: data entry, meeting minutes, action items in support of Client Success Managers and Executives. • Oversight of the client direct mail campaigns. • Monitor success and serve our clients through managing and the completion of several ad-hoc reporting projects. • Quality assurance for reports and deliverables; report manipulation based on client requirements. • Forecast and communicate updates and escalations with internal stakeholders in support of client programs. • Ticket submission and tracking for client requests directly related to the success of the program. • Manage process for internal tracking, documentation, and client response formulation for member grievances. • Backup support and account coverage in the absence of the Client Success Executive or Manager to ensure an internal resource is available at all times.

• Performs a variety of ATM Operations duties that require the ability to work in a time-sensitive environment with good critical thinking skills, accuracy, and diligence • Responsible for monitoring and processing all ATM transactions related to Deposit Operations of the Bank as well as providing support to our lines of business • Provide advanced support for ATM hardware and software, ensuring continuous and reliable operation • Assist in overseeing the resolution of ATM outages, software/hardware failures, and service disruptions, ensuring timely and effective incident response • Develop, implement, and maintain preventive maintenance schedules for ATM hardware and software to minimize downtime and extend equipment life • Liaise with ATM vendors and service providers to escalate issues, coordinate repairs, and manage software/hardware upgrades • Manage ATM software deployments, configuration changes, and ensure compliance with security policies and regulatory requirements • Conduct thorough investigations of recurring ATM issues, document findings, and recommend solutions to prevent future occurrences • Maintain accurate records of support activities, incidents, maintenance schedules, and system changes • Act as a point of contact for ATM-related technical queries from branch staff, operations teams, and other departments • Identify opportunities to improve ATM support processes, enhance system reliability, and reduce operational costs • Participate in projects as assigned by Operations Management, supporting strategic initiatives, installs, removals, and process improvements • Ensure compliance with regulatory standards and internal policies • Responsible for cash ordering and balancing/reconciliation of ATM network • Manage and ensure business continuity/disaster recovery plans are maintained and tested.

• Organizes, leads, controls, and coordinates the delivery of services in insurance tracking outsourcing. • Manages several mortgage clients and units and provides leadership to associates. • Oversees cash and cash follow-up functions related to disbursement insurance premium and claim payments. • Provides input on staffing, budget analysis, process improvement initiatives, and manages productivity expectations.