• Performs a variety of ATM Operations duties that require the ability to work in a time-sensitive environment with good critical thinking skills, accuracy, and diligence • Responsible for monitoring and processing all ATM transactions related to Deposit Operations of the Bank as well as providing support to our lines of business • Provide advanced support for ATM hardware and software, ensuring continuous and reliable operation • Assist in overseeing the resolution of ATM outages, software/hardware failures, and service disruptions, ensuring timely and effective incident response • Develop, implement, and maintain preventive maintenance schedules for ATM hardware and software to minimize downtime and extend equipment life • Liaise with ATM vendors and service providers to escalate issues, coordinate repairs, and manage software/hardware upgrades • Manage ATM software deployments, configuration changes, and ensure compliance with security policies and regulatory requirements • Conduct thorough investigations of recurring ATM issues, document findings, and recommend solutions to prevent future occurrences • Maintain accurate records of support activities, incidents, maintenance schedules, and system changes • Act as a point of contact for ATM-related technical queries from branch staff, operations teams, and other departments • Identify opportunities to improve ATM support processes, enhance system reliability, and reduce operational costs • Participate in projects as assigned by Operations Management, supporting strategic initiatives, installs, removals, and process improvements • Ensure compliance with regulatory standards and internal policies • Responsible for cash ordering and balancing/reconciliation of ATM network • Manage and ensure business continuity/disaster recovery plans are maintained and tested.

• Organizes, leads, controls, and coordinates the delivery of services in insurance tracking outsourcing. • Manages several mortgage clients and units and provides leadership to associates. • Oversees cash and cash follow-up functions related to disbursement insurance premium and claim payments. • Provides input on staffing, budget analysis, process improvement initiatives, and manages productivity expectations.

• Partner with Sales and Marketing leadership to align Field Operations priorities with broader commercial goals, ensuring seamless business execution. • Establish and oversee the governance framework for field operations, driving consistency, accountability, and prioritization across the team. • Translate complex commercial goals into scalable operating plans and a clear 12-18 month roadmap for field capabilities. • Manage the partnership with the Managed Service Provider (MSP) for Veeva CRM, monitoring performance to ensure external resources align with the operational roadmap. • Lead the change management strategy for new technology rollouts, process updates, and organizational pivots. • Develop and execute comprehensive communication and training plans, in partnership with Commercial Enablement & Training, to maximize field adoption of new tools and systems. • Proactively identify opportunities to streamline workflows and partner with field leadership to resolve operational bottlenecks. • Lead the operational workstream for product launches, ensuring the field force is deployed with precise targeting, optimized call plans, and fully validated tools prior to Day 1 in the field. • Integrate qualitative field feedback into launch planning discussions to ensure resource allocation and pull-through strategies are realistic and effective. • Act as the primary liaison for field teams within Home Office, ensuring that tools, messaging, and processes are designed to meet their daily needs.

• Manage first level CRM support and consulting for sales related initiatives, including working with the global CRM team on development, testing, and implementation of changes • Create, improve, implement and enforce sales operational processes, governance and policies to drive consistent and measurable success in the Sales organization; document and maintains procedures to run reports and storage of information • Participate in the implementation and reporting of analytics surrounding forecasts, pipelines and opportunity value as required • Support master data management efforts; ensuring data cleanliness • Assist with Contract Administration, including coordinating contract renewal execution with the Contract Administrator to ensure all agreements are processed timely, pricing parameters are correctly documented, and pricing entered in ERP system • Respond to customer specific pricing conflicts; researching where conflicts reside and correcting as needed • Assist customer service or sales teams in day-to-day activities such as preparing quotes, agreements, sample follow-up, cross selling, new product discussions, and channel support • Perform other duties as required to meet business needs. Assist with reporting and compliance tracking