• Integrated Governance & PMP Management: Lead the continuous update of the Program Management Plan (PMP) and all supporting standards. Ensure alignment with the Program Charter and oversight expectations from external entities. • SAFe & Agile Orchestration: Align SAFe ceremonies, release cadences, and tools (Agility or JIRA) to ensure consistent delivery across overlapping waves. • Review meeting materials for and lead regular program management meetings, including program risk reviews, Change Control Board meetings, defect reviews, and program reviews. • Decision Support & Reporting: Translate complex technical data into intuitive, decision-ready Power BI dashboards and other materials. Automate communications by leveraging Agility or JIRA as the authoritative data source. • Knowledge & Change Management: Update and maintain a future-state Knowledge Management (KM) ecosystem. Develop change management plans, job aids, and FAQs to maintain institutional knowledge. • Risk & Dependency Management: Proactively identify and log program risks. Perform Analysis of Alternatives (AoAs) for complex requirements and present recommendations to executive leadership. • Defect & Quality Strategy: Implement the Defect Management Strategy to ensure clear ownership of defects. Coordinate with external vendors to ensure hotfixes and releases are tracked from identification to resolution.

• Oversee Credit Card Program operations • Manage relationships with Card Issuer and Network Provider • Coordinate ongoing program reviews • Manage card production processes • Own incident management processes • Lead audits and compliance tasks • Create and manage credit card policies and procedures • Manage marketing & asset approval processes

• Lead multiple client accounts, overseeing digital fundraising, advocacy, and engagement strategies across email, paid media, and web experiences • Develop campaign strategies, creative direction, budgets, and production schedules that drive revenue and engagement • Present strategy, creative concepts, and performance insights to clients • Partner with internal teams, vendors, and client stakeholders to deliver high-quality digital campaigns on time and on budget • Oversee campaign implementation across platforms, including email, donation pages, and digital advertising • Monitor performance, adjust strategy as needed, and analyze results to inform future campaigns and reporting • Provide guidance and mentorship to Digital Program Managers and Assistant Program Managers • Collaborate with Avalon’s paid media, production, and account teams to ensure strong execution and client satisfaction

• Own the program management infrastructure for IST Learning and Communications, establishing scalable processes • Develop, maintain, and evolve a centralized readiness dashboard and program tracker providing visibility into initiatives, content status, timelines, and dependencies • Lead cross-functional readiness planning for major initiatives and product releases affecting ISTs • Coordinate with teams delivering on-demand IST training to ensure aligned messaging, timing, and content • Drive the end-to-end IST release readiness process for all iReady releases • Partner with various teams to determine IST information needs • Write, edit, and collaborate on clear IST-facing communications