Role Description The Account Manager will oversee client relationships for Bitdeer Seal Miner products and Mining Datacenters, ensuring customer satisfaction, retention, and growth within the cryptocurrency mining sector. This role involves strategic planning, customer onboarding, and managing key accounts to maximize business opportunities. - Client Relationship Management: Build and maintain strong relationships with clients including institutions, mining companies, individuals and will serve as the primary point of contact for all account-related matters. - Sales & Business Development: Identify opportunities for new business within existing accounts and onboarding of new clients. - Project Management & Coordination: Oversee mining operations projects, coordinating with technical teams to ensure customer requirements are met. - Reporting & Analysis: Monitor client account performance, prepare detailed reports, and present insights to stakeholders. - Market Insight: Stay updated on trends in crypto mining, blockchain technology, and competitor activities to offer strategic advice. - Problem Resolution: Address client concerns promptly, implementing improvements to enhance satisfaction and retention rates. Qualifications - Bachelor's Degree in Business, Finance, or related field - Account Management and/or Project Management experience, ideally within the cryptocurrency or blockchain sector. Familiarity with mining operations is a strong plus. - Excellent communication and negotiation skills, data analysis capabilities, and proficiency with CRM tools. - Technical Understanding: Basic knowledge of blockchain technology and crypto mining processes. - Strong problem-solving abilities. - Ability to work in a fast-paced, evolving industry Benefits - A culture that values authenticity and diversity of thoughts and backgrounds; - An inclusive and respectable environment with open workspaces and exciting start-up spirit; - Fast-growing company with the chance to network with industrial pioneers and enthusiasts; - Ability to contribute directly and make an impact on the future of the digital asset industry; - Involvement in new projects, developing processes/systems; - Personal accountability, autonomy, fast growth, and learning opportunities; - Attractive welfare benefits and developmental opportunities such as training and mentoring. Company Description Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence. Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description NationsBenefits is seeking a Client Services Manager with 3-5 years of experience in account management, client support, or healthcare operations. The Client Services Manager will serve as the primary point of contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence. This individual will work cross-functionally with internal teams to resolve client issues, monitor program performance, and identify opportunities for program enhancements and growth. Location: Open to remote & onsite in Plantation, FL Primary Responsibilities - Client Account Management: - Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded. - Develop a deep understanding of client benefit programs and ensure proper execution across all departments. - Lead regular client check-ins, performance reviews, and status updates to foster strong partnerships. - Operational Execution: - Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications. - Collaborate with internal teams, including Operations, Product, IT, and Finance, to troubleshoot and resolve client concerns efficiently. - Track and manage all client deliverables, ensuring adherence to timelines and contractual obligations. - Process Improvement: - Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience. - Maintain accurate documentation of client program details, processes, and system configurations in Confluence. - Process Improvement & Client Growth: - Identify opportunities to enhance operational processes, reduce inefficiencies, and improve the overall client and member experience. - Collaborate with Client Services leadership and Sales teams to identify cross-sell and upsell opportunities for additional NationsBenefits products and services. - Assist in developing client expansion materials, sales presentations, and proposals. - Cross-Functional Collaboration: - Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables. - Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution. - Reporting & Insights: - Analyze client program performance data, identify trends, and provide actionable insights to improve member engagement and utilization. - Prepare and present Monthly Reports, Quarterly Business Reviews (QBRs), and ad hoc client performance analyses. Qualifications - Education: Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field. - Experience: 3-5 years of experience in client services, account management, or program management, preferably within healthcare, insurance, or a managed care organization. Prior experience managing client relationships and driving program performance in a fast-paced environment. - Technical Proficiency: - Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). - Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus. - Familiarity with JIRA, Confluence, or other project management tools is preferred. - Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems. - Core Competencies: - Strong organizational and time management skills with the ability to manage multiple priorities. - Excellent communication and presentation skills, capable of engaging with senior-level clients and internal stakeholders. - Ability to work both independently and collaboratively in a cross-functional team environment. - Client-focused with a commitment to delivering high-quality results. Company Description NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

• Represent Cytiva and act as a primary customer point of contact in all allocated accounts. • Expand the business, gain market share, and grow sales & order at expected margins. • Achieve annual/quarterly targets through successful promotion of all business technologies and capabilities. • Provide technical support aligned with customer workflows and activities. • Prospecting, forecasting, generating proposals, preparing sales quotations, initiating, and planning customer visits at all levels. • Negotiating master agreements and contracts, including terms and conditions.

• Support the development and management of a portfolio of strategic relationships with key online service providers (social networks, registrars, hosting platforms, and other relevant providers) to enhance ZeroFox’s disruption and takedown capabilities • Execute day-to-day partnership operations, including managing partner communications, tracking SLAs, and resolving escalations related to takedowns and digital risk remediation • Assist in developing and refining workflows and processes that improve the efficiency and speed of scam, impersonation, and brand infringement remediation • Serve as a point of contact for partner-related operational issues and escalations, coordinating with internal teams to drive resolution • Collaborate with Product and Engineering teams to surface partner feedback, document integration requirements, and support the incorporation of partner capabilities into the ZeroFox platform • Monitor and report on key partnership metrics, including takedown success rates, response times, and partner engagement • Stay current on industry trends, regulatory developments, and best practices in trust and safety, content moderation, and online abuse • Support the negotiation and ongoing management of partner agreements and operational frameworks