• Provide expert solutions to technical inquiries from operations and the quotation team • Serve as the subject matter expert for field repair and testing • Create and review test trip packs, validate test data, and compile reports • Offer 24/7 technical support to field crews across all US time zones • Mentor and guide less experienced colleagues • Conduct life and condition assessments, thermal studies, and internal inspections • Participate in root cause analysis studies and create repair scope of work procedures • Prepare and present customer training sessions • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points. • Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions. • Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations. • Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness. • Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. • Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models. • Build and deliver compelling demos of our voice and audio AI technology to new and existing customers. • Scope out potential applications in new industries and expand our AI solutions across different sectors globally. • Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions. • Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

• Lead the full lifecycle of engineering projects, from concept development and design to commissioning and operational handoff, ensuring alignment with safety, quality, and operational objectives. • Ensure adherence to global safety standards (e.g., ISO, OSHA), risk assessments, and regulatory requirements during the design, installation, and operational phases of projects. • Identify and implement opportunities for process optimization, focusing on reliability, maintainability, and productivity to reduce downtime and improve system performance. • Act as a subject matter expert, providing guidance on engineering best practices, troubleshooting issues, and mentoring junior engineers to foster technical growth and innovation. • Partner with Operations, IT, Safety, and other stakeholders to align project objectives, address technical challenges, and drive seamless integration across functions. • Oversee supplier and contractor activities, ensuring adherence to standards, timelines, and budget constraints during project execution. • Develop training materials and upskill teams on new technologies, systems, and best practices, ensuring proper documentation and operational handoff.

• Provide troubleshooting, adjustment, and repair support and guidance to field offices for both Otis and non-Otis's products • Manage product/component upgrades, repairs, retrofits, and developing technical information