CHEP

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations • Drive improvements in collection performance by identifying route causes of failure • Enhance customer satisfaction by conducting regular visits and providing targeted training • Ensure the successful onboarding and implementation of new customers • Manage and execute audit programs within the account portfolio • Collaborate with internal teams and external partners to support business growth initiatives • Monitor asset control metrics, using data to proactively identify areas for improvement

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. • Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations. • Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease. • Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. • Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. • Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. • Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes. • Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

• Provide global technical and engineering leadership across Brambles, ensuring engineering strategy, standards, and execution are aligned to supply chain objectives, safety requirements, and sustainability goals • Develop and execute a global engineering strategy to support business growth, operational excellence, automation, and long-term cost base optimisation • Lead and inspire a diverse, multinational engineering organisation, building strong succession pipelines, capability uplift programmes, and a high-performance culture • Own and govern the global automation and “Plant of the Future” roadmap, overseeing major capital investments, technology deployments, and new facility builds • Establish and enforce global engineering standards, safety protocols, and best practices, ensuring consistent application across all regions and sites • Partner closely with Regional Supply Chain Leaders to tailor engineering solutions that meet local operational needs while maintaining global scalability and compliance • Champion safety, risk management, and regulatory compliance across all engineering activities, with a clear focus on Zero Harm outcomes • Drive sustainability outcomes through engineering innovation, including energy efficiency, emissions reduction, and environmentally responsible asset design • Provide governance over the global engineering portfolio, ensuring robust demand intake, prioritisation, and ROI-focused decision making • Act as a thought leader in digital engineering, automation, IoT, and asset management technologies to improve visibility, reliability, and performance of engineering assets • Manage and allocate the global engineering budget, with authority over major capital investments and accountability for financial discipline • Build and maintain strategic partnerships with OEMs, automation providers, and engineering service suppliers to drive innovation, performance, and value

• Collaborate with diverse stakeholder groups to identify, analyze, document, and prioritize business, functional, and non-functional requirements, ensuring alignment with project and business goals. • Lead feasibility studies, and develop business models, business cases, usability requirements analysis, and evaluations to support strategic decision-making. • Proactively identify and address issues that may affect the execution of strategic, operational, or project plans, offering timely solutions to mitigate risks. • Communicate effectively with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure that requirements are clearly defined, understood, actionable, and testable. • Oversee the successful completion of end-user testing, ensuring that defects are tracked, addressed, and resolved in alignment with project timelines and quality standards. • Present complex technical information in a simplified, understandable format for both technical and non-technical audiences to facilitate decision-making and stakeholder engagement. • Coach and mentor junior business analysts, fostering capability development, aligning them with best practices, and ensuring adherence to compliance policies and procedures.

• Steuerung und Weiterentwicklung eines Netzwerks von ca. 6-8 externen Service Centern in der Region Westdeutschland • Sicherstellung von Qualität, Produktivität und Kosten im operativen Betrieb • Durchführung von Audits und Ableitung nachhaltiger Verbesserungsmaßnahmen • Verantwortung für Reporting, Bestände und relevante KPIs • Aufbau und Pflege von Beziehungen zu Subunternehmern inkl. Verhandlungssupport • Umsetzung und Rollout von Optimierungsprojekten • Sicherstellung der Einhaltung von Qualitäts- und Sicherheitsstandards

• Oversee day-to-day operations at third-party service centers and TPMs within the assigned region • Ensure full compliance with established standards, policies, and procedures across the network • Build and maintain strong, professional relationships with third-party providers • Collaborate with site leadership to address operational challenges and implement improvements • Utilize operational data and performance metrics to evaluate the health and efficiency of third-party sites • Identify opportunities for safety enhancements and recommend investments to optimize productivity • Drive continuous improvement initiatives • Monitor and manage service center expenditures • Track and analyze Cost Per Pallet (CPP) performance • Manage between 4 to 7 third party plant operations • Ensure operational effectiveness, cost efficiency, desired quality and safety measures are met • Represent the operations function and actively contribute to local country and commercial strategic business plan.

• Develop, implement and continually improve safety programs to improve capability and capacity to drive HSE performance and compliance • Proactively drive safety initiatives, including leading indicator programs that foster a preventive approach to HSE performance • Oversee incident claims from inception through to closure, ensuring timely resolution and corrective actions towards future prevention • Establish and enforce standardized environmental practices in alignment with company policies and relevant regulations • Track and report monthly HSE performance metrics, working with a range of stakeholders including service center managers to implement operating procedures and reporting processes • Act as the key contact for environmental permits, including applications, renewals, and compliance management • Support and enhance HSE systems, including incident reporting, hazard tracking, and safety observation tools • Conduct internal audits to ensure compliance processes and documentation standards are met • Deliver training and support adoption of HSE tools and processes across the region • Collaborate with cross-functional and regional stakeholders to drive continuous improvement

• Identify, qualify and win new business opportunities in assigned market segments to strengthen the sales pipeline and achieve revenue growth • Develop tailored proposals, negotiate terms and successfully close contracts in line with company policies and profitability targets • Maintain and expand existing customer relationships through regular reviews to identify additional business opportunities and ensure high customer satisfaction • Collaborate closely with internal teams (e.g., Finance, Logistics, Marketing) to ensure a smooth onboarding process and successful execution of sales strategies • Manage and track all sales activities in the CRM system to ensure a continuously populated and actively managed sales pipeline • Achieve relevant KPIs, particularly revenue targets, new customer acquisition and customer satisfaction (NPS) • Conduct market analyses and competitive monitoring to support strategic sales planning • Contribute improvement suggestions for inside-sales processes and the customer experience to ensure long-term success

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations • Drive improvements in collection performance by identifying route causes of failure • Enhance customer satisfaction by conducting regular visits and providing training for retailer staff • Ensure the successful onboarding and implementation of new customers • Manage and execute audit programs within the account portfolio • Collaborate with internal teams and external partners to support business growth initiatives • Monitor asset control metrics to proactively identify areas for improvement

• Analyse and manage large datasets, ensuring accuracy through validation, reconciliation, and data quality checks • Maintain and enhance BI models, reports, and dashboards (PRIME / SAP Analytics Cloud) • Support month-end processes and deliver consistent, standardised financial reporting • Identify and resolve system and data issues, contributing to automation and process improvements • Create and maintain documentation and trackers to support reporting processes • Collaborate with global FP&A and cross functional teams to deliver data-driven insights