• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points. • Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions. • Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations. • Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness. • Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. • Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models. • Build and deliver compelling demos of our voice and audio AI technology to new and existing customers. • Scope out potential applications in new industries and expand our AI solutions across different sectors globally. • Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions. • Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

• Lead the full lifecycle of engineering projects, from concept development and design to commissioning and operational handoff, ensuring alignment with safety, quality, and operational objectives. • Ensure adherence to global safety standards (e.g., ISO, OSHA), risk assessments, and regulatory requirements during the design, installation, and operational phases of projects. • Identify and implement opportunities for process optimization, focusing on reliability, maintainability, and productivity to reduce downtime and improve system performance. • Act as a subject matter expert, providing guidance on engineering best practices, troubleshooting issues, and mentoring junior engineers to foster technical growth and innovation. • Partner with Operations, IT, Safety, and other stakeholders to align project objectives, address technical challenges, and drive seamless integration across functions. • Oversee supplier and contractor activities, ensuring adherence to standards, timelines, and budget constraints during project execution. • Develop training materials and upskill teams on new technologies, systems, and best practices, ensuring proper documentation and operational handoff.

• Provide troubleshooting, adjustment, and repair support and guidance to field offices for both Otis and non-Otis's products • Manage product/component upgrades, repairs, retrofits, and developing technical information

• Work directly with clients to understand their specific problems and needs and translate customer needs into product features, prototypes, and integrations. • Actively build, configure, and deploy solutions, which can include writing code and optimizing models that address customers’ needs. • Act as a liaison between the customer's point of contact and the company's core engineering team, translating business challenges into technical solutions and providing feedback to influence the product roadmap. • Serve as a trusted point of contact for customers, and Lead the incubation of new products, from ideation to deployment to include working closely with product managers and engineers to bring innovative ideas to life and ensure successful product launches. • Collaborate with cross-functional teams to design and implement solutions for real-world problems by rapid prototyping and iterative development to validate and refine solutions. • Manage the scope of work and sequence of delivery, balancing the needs between scope, speed, and quality, while simultaneously removing blockers. • Provide insight into building and adjusting the technical roadmap and architectural decisions as we grow. • Collaborate with a wide range of stakeholders, from end-users to senior management, and maintain a high level of trust through open communication and transparency in all interactions.