This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Associate provides support for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve technical issues, as well as collaborate with services, development, customer success, and sales. Key Responsibilities - Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction. - Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases. - Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions. - Consistently meet customer communication targets 95% of the time, ensuring timely updates. Key Qualities - Proficiency in utilizing data and analytics to make informed decisions and drive business strategies. - Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making. - Ability to maintain effective performance and emotional control when faced with stress or challenging situations. Skills - Experience in technical aptitude. - 5+ years of experience in conflict resolution. - 20+ years of experience in problem solving (systems & process). Requirements - Bachelor's degree in Accounting. - Fluent in English. - J.D. degree in vjbef jvhbsdfj kvn ksjdfn vkjsdnf kvjnsd fkjvn sldkfjnv sdjkfnv. Interview Process We want to make sure this is a great fit for both you and us. If you're invited to the next stage, you'll first complete a couple of quick aptitude and personality assessments before chatting with a recruiter. Don't worry—everyone here takes them, all the way up to our CEO. The invite will come from our system (Hirebridge) through a no-reply email address, so keep an eye on your inbox (and maybe your spam folder, just in case). Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Engineer will play a critical role in ensuring healthcare organizations maximize the value of their contract management platform. This position blends technical expertise, data analysis, and client collaboration to support accurate interpretation of payer contracts, configure reimbursement rules, and validate contract performance. You will work closely with product and engineering teams to resolve technical issues, optimize workflows, and drive customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to translate complex healthcare data into actionable solutions. You will be part of a fast-paced, mission-driven environment where your work directly improves the financial transparency and operational efficiency of healthcare organizations. - Interpret complex healthcare payer contracts and reimbursement methodologies, translating them into system configurations. - Configure managed care contracts, fee schedules, and reimbursement rules within the platform. - Validate reimbursement calculations and payment logic across Medicare, Medicaid, TRICARE, and commercial payers. - Analyze healthcare data using SQL and relational databases to ensure accurate contract performance. - Investigate and resolve data discrepancies or technical issues impacting contract configuration. - Partner with engineering and product teams to implement optimizations and troubleshoot escalated customer issues. - Collaborate directly with healthcare clients to address questions, provide guidance, and optimize workflows. Qualifications - Bachelor’s degree in Healthcare Administration, Business, Information Systems, Data Engineering, Computer Science, IT, Industrial Engineering, or related field (or equivalent experience). - 2+ years of experience in healthcare revenue cycle, managed care contracting, payer relations, or contract administration. - 5+ years of experience with SQL and working with healthcare financial or claims datasets. - Strong understanding of managed care contracts, reimbursement models, and healthcare revenue cycle operations. - Experience interpreting Medicare, Medicaid, TRICARE, and commercial payer contracts. - Excellent analytical and problem-solving skills, with the ability to perform root cause analysis and devise solutions. - Strong organizational skills, attention to detail, and ability to translate functional issues into product enhancements. - Preferred: experience implementing revenue cycle or contract management platforms and working with reimbursement modeling. Benefits - Competitive salary commensurate with experience. - Comprehensive healthcare, dental, and vision coverage. - Flexible paid time off and generous parental leave. - Opportunities for professional growth and skill development. - Supportive, inclusive, and mission-driven work environment. - Remote-friendly and flexible work options to balance life and work priorities. Company Description

Procore is looking for Senior Customer Success Engineer to drive the success of Datagrid customers. In this role, you’ll be the product champion for Datagrid and serve as a core subject matter expert. You will succeed when our customers succeed adopting our platform and realizing measurable business performance gains from their investment. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Senior Customer Success Engineer, you’ll help organizations understand best practices around AI implementation and platform adoption. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. Leveraging a consultative mindset and knowledge of the construction industry, you will provide clients with strategic recommendations on how to maximize the value of their technology. You’ll partner closely with forward deployed engineering, sales, product, and marketing. This position reports to the Head of Customer Success and can be based remotely from a US location San Francisco Bay Area is highly preferred or in our Carpinteria, CA, Tampa, FL, or Austin, TX offices. Travel: Willingness to travel up to 50% of the time. What you’ll do: - Make data driven recommendations to customers on how they can optimize the value of Datagrid based on customer analytics and industry best practices. - Craft value based presentations that address specific business problems and accelerate the adoption of the Datagrid platform. - Provide product roadmap and release updates to customers so they can benefit from our leading edge technology. - Lead product demonstrations and coordinate technical resources, both internal and external, to solve complex challenges. - Serve as a technical account manager by providing the highest level of responsiveness and service through clear and effective communication. - Foster a positive team culture by mentoring fellow team members and collaborating across the organization to develop best practices. - Master the Datagrid platform, AI implementation strategies, and emerging industry trends. - Travel up to 50% to client sites domestic and international, industry events, and other company offices. What we’re looking for: - 5+ years of experience in Customer Success, Professional Services, Technical Pre Sales, or Consulting within a SaaS, Data, or AI driven company. - Deep technical aptitude with extensive experience prompting LLMs and a strong understanding of agentic AI frameworks. - Proven ability to manage enterprise level customers, ensuring long term retention and revenue growth. - Strong business acumen with experience driving data driven decision making and value realization for clients. - Technical fluency in AI deployments, including a functional understanding of data pipelines, APIs, and model orchestration. - Ability to deconstruct complex business requirements to architect custom AI solutions and workflows. - Experience collaborating with forward deployed engineering teams to define the technical methods required for complex platform deployments. - Excellent communication and stakeholder management skills, with the ability to synthesize impactful intelligence from ambiguous data. - Ability to work cross functionally in a fast paced environment on time sensitive projects. - Outstanding presentation skills, whether in person, via virtual meetings, or in writing. - A background in the construction industry General Contracting, Subcontracting, Real Estate, etc. is highly preferred, but not required. - Bachelor’s degree is required, preferably in an Engineering discipline, Data Science, Computer Science, Construction Management, or Information Systems. What you’ll do: - Own and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion. - Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid’s AI-driven data infrastructure. - Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform. - Prompt large language models (LLMs) to extract meaningful insights, enabling more informed decision-making and client support. - Comfort working with data-heavy workflows and ability to interpret structured and unstructured data - Interpret, communicate, and collaborate on data-driven projects. - Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals. - Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities. - Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap. - Proactively manage risk, identifying and addressing potential churn signals before they escalate. - Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases. What we're looking for: - 3-5+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company. - Extensive experience prompting LLMs - Proven ability to manage enterprise-level customers, ensuring retention and revenue growth. - Strong business acumen with experience driving data-driven decision-making for clients. - Excellent communication, stakeholder management, and problem-solving skills. - Experience with CRM and Customer Success tools (e.g., Gainsight, Salesforce, HubSpot). - Background in data infrastructure, AI, or analytics platforms is a plus. - Ability to work cross-functionally in a fast-paced, customer-centric environment. If you thrive at the intersection of strategy, customer engagement, and data-driven success, we’d love to connect. Additional Information Base Pay Range: 134,400.00 - 184,800.00 USD Annual On Target Earning Range: 168,000.00 - 231,000.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Granicus, our Technical Support organization is at the core of our Customer Experience Services, providing expert technical and customer care support to ensure our clients can successfully leverage our technology solutions. We are passionate about troubleshooting, problem-solving, and addressing customer needs, ensuring they receive the highest level of service and value from our products. Our environment fosters continuous learning, technical excellence, and collaboration, enabling team members to grow their expertise and advance their careers within Granicus. As a Technical Support Specialist, you bring advanced expertise across multiple solutions and products, with elevated access and tools that enable you to go beyond standard support activities. You play a critical role in the implementation and delivery of value-added services that contribute to the improvement, optimization, and evolution of complex systems already deployed. Your work extends into strategic and managed services, supporting new product launches, high-priority escalations, and enhanced government experience initiatives. You partner closely with cross-functional teams—including Product, Engineering, and Customer Success—not only to prioritize product enhancements and fixes based on real-world impact, but also to help customers fully leverage the services and solutions they’ve invested in. By delivering proactive, solution-oriented outcomes, you drive long-term customer success, accelerate time to value, and contribute to continuous platform improvement. Qualifications - 3+ years in a technical support, help desk, or similar role (or Master of Science in a related field or equivalent experience). - Experience with enterprise SaaS or web-hosted software and infrastructure troubleshooting. - Proficient in analyzing issues across relational databases (MSSQL, Oracle, MySQL, PostgreSQL), networks, firewalls, and front-end web components. - Proven track record providing support via phone, email, chat, and ticketing systems, meeting SLAs and maintaining high customer satisfaction. - Familiarity with languages like JavaScript, PHP, C#. Basic scripting knowledge is a plus. - Understanding of internet protocols, networking tools, firewalls, and cloud-hosting services (AWS, Azure, etc.). - Basic understanding of APIs & agile SDLC. - Committed to safeguarding data according to established security policies and best practices. Requirements - Own escalations from the Technical Support Reps team, applying deep product and technical expertise to resolve issues with minimal further escalation to Engineering. - Perform thorough diagnostics, replicating complex environments and documenting findings for root-cause analysis. - Deliver consistent, high-quality assistance across phone, email, chat, and ticketing platforms, remaining available for time-sensitive or advanced inquiries. - Collaborate with leadership to ensure comprehensive queue coverage and adherence to SLAs, proactively communicating any potential bottlenecks or high-severity incidents. - Track and prioritize your case backlog, balancing urgency with impact on customer success and compliance. - Identify recurring technical issues or trends, propose process/product enhancements, and follow through on implementation where appropriate. - Guide Tier 1 representatives and new hires by teaching advanced troubleshooting methods and best practices. - Contribute to knowledge base articles, documentation, and training materials, enabling quicker, more consistent resolutions across the team. - Work closely with Engineering on escalated bugs or feature requests, providing clear reproduction steps, logs, and root-cause details. - Uphold Granicus’s information security standards by preserving the Confidentiality, Integrity, and Availability (CIA) of customer data and systems. - Investigate and resolve customer complaints with minimal need for management intervention. - Participate in after-hours or weekend rotations as needed, providing advanced troubleshooting expertise for critical escalations. Benefits - Remote-first company with a globally distributed workforce. - Employee Resource Groups to encourage diverse voices. - Coffee with Mark sessions for interaction with leadership. - Communities focused on wellness, art, family, and more.