Make a difference. Be happy. Grow your career. The Role:  The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles. Key Responsibilities: - Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication. - Manage application and team documentation, ensuring accuracy, completeness, and relevancy. - Maintain and expand strategic relationships with software vendors. - Plan and execute application upgrades and security patches, collaborating with end users, business partners, and vendors. - Achieve advanced certifications and follow established learning paths. - Lead and manage analyst-led projects, including scheduling calls, coordinating with team members, taking meeting minutes, and communicating project status to stakeholders. - Architect and design integrated workflows that solve clinical and business needs across a variety of applications and service areas. - Provide mentorship to other application analysts through situational coaching and knowledge sharing to ensure a full understanding of application-specific best practices and team norms. - Maintain relationships and collaborate with interdepartmental contacts to ensure effective and positive cross-departmental work - Contribute to the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integration, and other critical components as needed to comply with disaster recovery, security, and operational run-book requirements. - Execute the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. Skills and Experience: - Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, (or 11+ years’ industry experience). - 8+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. - Proven experience in executing ITIL-aligned service management processes, including Incident, Problem, Change, Release, and Service Level Management. - Extensive experience in application support and documentation management. - Extensive experience in the US healthcare IT industry, with a deep understanding of healthcare information systems, and electronic health records (EHRs). Understands applicable laws and regulations, and ability to ensure organizational compliance. - Strong analytical thinking and problem-solving skills. - Excellent communication and leadership abilities. - Proven ability to manage complex application environments and critical support needs. - Proficiency in clinically integrated hospital and/or physician office workflows (both clinical and business). - Ability to work collaboratively, independently, and consistently provide support in a team-oriented environment. - Strong track record of completing assignments on or ahead of schedule, demonstrating an ability to handle high-pressure situations effectively. - Ability to navigate shifting priorities and manage time efficiently in response to changing circumstances and unexpected challenges. Additional Details: - Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Make a difference. Be happy. Grow your career. The Role:  The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles. Key Responsibilities: - Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication. - Manage application and team documentation, ensuring accuracy, completeness, and relevancy. - Maintain and expand strategic relationships with software vendors. - Plan and execute application upgrades and security patches, collaborating with end users, business partners, and vendors. - Achieve advanced certifications and follow established learning paths. - Lead and manage analyst-led projects, including scheduling calls, coordinating with team members, taking meeting minutes, and communicating project status to stakeholders. - Architect and design integrated workflows that solve clinical and business needs across a variety of applications and service areas. - Provide mentorship to other application analysts through situational coaching and knowledge sharing to ensure a full understanding of application-specific best practices and team norms. - Maintain relationships and collaborate with interdepartmental contacts to ensure effective and positive cross-departmental work - Contribute to the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integration, and other critical components as needed to comply with disaster recovery, security, and operational run-book requirements. - Execute the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. Skills and Experience: - Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, (or 11+ years’ industry experience). - 8+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. - Proven experience in executing ITIL-aligned service management processes, including Incident, Problem, Change, Release, and Service Level Management. - Extensive experience in application support and documentation management. - Extensive experience in the US healthcare IT industry, with a deep understanding of healthcare information systems, and electronic health records (EHRs). Understands applicable laws and regulations, and ability to ensure organizational compliance. - Strong analytical thinking and problem-solving skills. - Excellent communication and leadership abilities. - Proven ability to manage complex application environments and critical support needs. - Proficiency in clinically integrated hospital and/or physician office workflows (both clinical and business). - Ability to work collaboratively, independently, and consistently provide support in a team-oriented environment. - Strong track record of completing assignments on or ahead of schedule, demonstrating an ability to handle high-pressure situations effectively. - Ability to navigate shifting priorities and manage time efficiently in response to changing circumstances and unexpected challenges. Additional Details: - Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. - This is a remote position - Location: Philadelphia or Washington, DC - Easy access to major metropolitan airport - Must be able to travel up to 75% - Must have a Valid Driver’s License. Required Qualifications - Education in Computer Science, Information Systems, Biomedical Engineering or Medical or Hospital Informatics or related disciplines - 0 to 1 years of experience preferred installing, configuring and/ or maintaining informatics applications. - Or relevant comparable experience (e.g. lab technician with experience in operating analytical equipment, performing sample registration, releasing patient sample results, and handling laboratory information systems). Special Skills & Knowledge - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet - Ability to train customers in a peer-to-peer approach and convey best practices. Key Competencies & Desirable skills - Understanding of database applications and their use in business applications - Analytical mindset to understand processes and identify areas for improvement. - Strong verbal and written communication skills with excellent customer facing capabilities. - Attention to detail and a concern for quality. - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $50,700.00 – $101,300.00. In specific locations, the pay range may vary from the range posted.

• Responsible for Application Engineering activities for Conveyor Products. • Implement the segment's strategy while maintaining balance between strategic initiatives and operational tasks. • Provide on-site support and troubleshooting applications for our main customer in Arizona. • Initiate and supervise implementation of related Application Engineering activities (Customer projects, technical changes, quality improvements) • Conduct field inspections, root cause analysis, and troubleshooting for Conveyor Products • Safeguard committed standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments • Segment strategy development and execution with their area of responsibility including deployment to and through their teams. • Analyze the market and technology and provide input to business strategies • Align with Product Development and Product Management of requirements and needs for the region • Attend strategic meetings with customers, conferences etc. to provide technical input or present the best engineered solution as possible • Select and suggest best suited product specification for the application