Continental

Role Description This position will have primary responsibility to manage, improve and train the shop floor process and equipment at the ContiLifeCycle (CLC) Development Center, as well as the technical support for CLC equipment as needed in the Continental Tires, Americas division. - Work with other groups (training, R&D, process engineering) to develop/modify the process, equipment and people standards for the CLC dealer network. - Conduct training classes for internal and external groups (Classroom & hands-on shop training). - Provide phone support for dealer network (equipment & process related). - Develop automated processes for Retreading. - Work with Retread Training Specialist on training documents and videos. - Work with Retread Process Engineer on equipment and process improvements. Qualifications - Bachelor's Degree in Engineering or a related field. - 2+ years of related industry experience. - Experience in leading projects and training. - Advanced knowledge of MS Office products. - Strong English language, both written and verbal. - Continental is able to offer relocation assistance for this opportunity. - Legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Requirements - Experience training in Retread processes. - 5+ years experience in engineering/maintenance. - Advanced degree in Engineering, Business or Process Control. - French and/or Spanish language skills. Benefits - Immediate Benefits. - Robust Total Rewards Package. - Paid Time Off. - Volunteer Time Off. - Tuition Assistance. - Employee Discounts, including tire discounts. - Competitive Bonus Program. - Employees 401k Match. - Diverse & Inclusive Work Environment with 20+ Employee Resource groups. - Remote Work. - Employee Assistance Program. - Future Growth Opportunities, including personal and professional. - And many more benefits that come with working for a global industry leader!

• Accurately enter orders manually into SAP. • Ensures that electronic orders flow into the system as intended. • Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. • Ensure order fulfillment (stock availability, order status, document requests, etc.) • Correct EDI or Electronic order errors to root-cause • Handle specialized customers and tasks with specific instructions and requirements • Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return • Handle more complex claims like annual returns and freight claims • Answer inbound calls for routine inquiries • Make outbound calls for routine inquiries, verification, clarification, etc. • Understand and effectively recommend products and solutions to customers. • Offer alternative products or solutions to meet customers’ needs. • Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries • Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer • Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries • Function as universal back-up specifically for specialized accounts/tasks. • Resolve complaints and conflicts as they relate to keeping customers satisfied. • Communicate issues to management and work to resolve/settle disputes within company guidelines/policy. • Seek to understand and identify new ways to offer value added services to customers. • Complement and work in tandem with various ContiTech departments to improve customer experience. • Identify process improvement opportunities and lead projects designed to implement the targeted improvements. • Own and maintain of work instruction documents year to year. • Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.

• Create, implement and manage profitable growth within the Continental Retread Solutions (CRS) dealer channel, focusing on new tire and retread sales. • Communicate area sales management strategies through regional channel (TSM/DM), Key Account Management (KAM) personnel and cross functional areas. • Manage account strategy to support the overall Continental Tires the Americas (CTA) business units’ profitability targets. • Coach regional Territory Sales Managers (TSM) to interface with dealer and fleet accounts in their territories and ensure the individual customer strategies are adhered to and supported on a regional level. • Manage CRS dealer account(s), increasing Continental’s share of account by managing as a mini business to ensure profitable growth, through increased sales volume, improving price positioning, product mix, and managing both fixed and variable expenses. • Ensure that CRS dealer strategies and objectives are supported at business unit levels by both Continental personnel and selected customers. • Local sales prospecting in your defined area of responsibility through coordination with TSMs and KAMs. • Communicate and protect Continental’s strategic growth goals. • Coordinate with existing Continental field sales team, the CRS dealer’s plan and targets.

• Work with marketing manager and event company to assist in planning events across the Americas. • Assist event company to ensure activation components are ordered including but not limited to giveaways, event display materials, tires, etc. • Assist with setting up athlete activation, and contract fulfillments as outlined by event agreements. • Help identify key events and regional opportunities that align with Continental’s strategic goals. • Coordinate tire orders for athletes, media partners, and sponsors. • Track contract, vendor approval, and PO process to ensure timely delivery. • Help track contract approval. • Manage electronic signature workflows via DocuSign. • Assign and monitor purchase orders. • Track invoices to ensure timely payment and assist in resolving discrepancies. • Research and recommend cycling events and regions with high growth potential. • Identify and engage with athletes, ambassadors, and influencers who align with Continental’s brand values. • Potential Areas for Contribution and Growth • Website Management • Project Management • Athlete Management

• Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval. • Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation. • Advise on plant installation requirements, like power, electricity, compressors, transformers, etc..

• Create, implement and manage profitable growth within the Continental Retread Solutions (CRS) dealer channel, focusing on new tire and retread sales. • Communicate area sales management strategies through regional channel (TSM/DM), Key Account Management (KAM) personnel and cross-functional areas. • Individually manage account strategy to support the overall Continental Tires the Americas (CTA) business units’ profitability targets. • Coach regional Territory Sales Managers (TSM) to interface with dealer and fleet accounts in their territories and ensure the individual customer strategies are adhered to and supported on a regional level. • Manage CRS dealer account(s), increasing Continental’s share of account by managing as a mini business to ensure profitable growth, through increased sales volume, improving price positioning, product mix, and managing both fixed and variable expenses. • Local sales prospecting in your defined area of responsibility through coordination with TSMs and KAMs. • Articulate the parameters the CRS dealer will stay within, so as not to weaken, Continental’s strategic vision. • Collectively manage the accounts pricing strategy and individually implement this strategy to your account’s locations.

• Retain and grow existing accounts and solicit new business by executing our sales strategy • Build a strong and trusting relationship with our customers in territory during regular site visits and sales calls • Develop and maintain sales activity at key regional fleets and dealers • Motivate our customers by offering high performance products, technology solutions as well as your product expertise • Own the launch process of our new products and services for successful integration into our product line • Monitor progress and adjust strategy by conducting market analysis and article forecasting • Resolve operational and administrative issues, respond internal and external inquiries, and prepare routine and special reports as required by management

• Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval. • Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation. • Advise on plant installation requirements, like power, electricity, compressors, transformers, etc.. • Partner on PMP for equipment and parts. • Support CLC partners with equipment operation, process execution and maintenance training. • Develop and implement the retreading quality process • Responsible for providing technical assistance to all Digital Solutions products with customers (Fleets and Dealers) • Help with installations, demonstrations and training. • Consult on the equipment design, layout and installation to have the optimum retreading operation. • Implement and train on all tracking systems of each retreading tire into the retreading shop and all statistical information for all retreading process to make plans to improve their operations. • Support CLC partners to train their plant personnel. • Provide technical assistance to machine and process related problems. • Ensure that every equipment manual is available. They contain the equipment spare parts needed, set ups, maintenance checks, etc. Develop and implement the retreading quality process: Evaluate every single step of the retreading process using the MER tool. Evaluate the equipment accuracy, conduct thermocouple tests and final finishing tire evaluations • Help with installations, demonstration, supporting sales pitch, training of mainly Digital Solutions products • Support and/or conduct training sessions around installation and technical usability of all Digital Solutions products to Continental employees • Conduct CT2 analysis with customers to support Technical Customer Service field engineers and product management groups acquiring data from tires that are placed in customers vehicles • Support Key Account Support team and Area Sales Manager sales organization in introducing and keeping up with Digital Solutions products in the market

• Create, implement and manage profitable growth within the Continental Retread Solutions (CRS) dealer channel, focusing on new tire and retread sales. • Individually manage account strategy to support the overall Continental Tires the Americas (CTA) business units’ profitability targets. • Coach regional Territory Sales Managers (TSM) to interface with dealer and fleet accounts in their territories. • Manage CRS dealer account(s), increasing Continental’s share of account by managing a mini business to ensure profitable growth. • Coordinate with existing Continental field sales team, the CRS dealer’s plan and targets as to most effectively grow dealer’s business.

• Define, implement, and relentlessly pursue a high-impact sales plan for markets, products, and industries within the region. • Set and achieve challenging margin and growth targets, driving commercial excellence and market penetration. • Lead by example in customer acquisition, retention, and satisfaction, building robust relationships with key accounts and stakeholders. • Analyze sales performance, market trends, and competitive dynamics to anticipate risks and seize opportunities. • Develop and execute forward-thinking tactical and strategic plans aligned with segment growth objectives. • Identify and capitalize on emerging market trends, disruptive technologies, and new product opportunities. • Present actionable business strategies and results to executive leadership, ensuring alignment and buy-in. • Uphold the highest standards of quality, technical compliance, and customer care. • Represent the segment externally, strengthening relationships with customers, authorities, and industry partners.