Program Manager ROLE We need an experienced Program Manager at the U.S. Securities and Exchange Commission (SEC). The SEC is modernizing its Electronic Data Gathering, Analysis, and Retrieval (EDGAR) system by developing a secure, cloud-based filing system and intelligent disclosure platform called FarPoint. In this role, you will serve as the direct liaison to the SEC's Contracting Officer, responsible for supervision and management of all contractor personnel, technical assistance, interface, and compliance with instructions from the SEC's COR(s). This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. RESPONSIBILITIES - Serve as the direct liaison to the SEC's Contracting Officer and primary point of contact for all contractor communications - Supervise and manage all contractor personnel, technical assistance, and interface activities - Ensure compliance with all instructions and direction from the SEC's Contracting Officer's Representative(s) - Anticipate staffing needs and plan to ramp-up/down to meet program goals - Support program objectives for modernization working as an advisor to government staff to select the most feasible technologies - Devise modernization roadmap and direct staff in prototyping and delivery - Learn and implement SEC processes including change management, security, and cloud standards to meet program delivery and schedule requirements - Work with stakeholders to anticipate and prioritize changes to objectives and requirements - Communicate changes to cost estimates and schedules in advance of any program impacts REQUIRED SKILLS/EXPERIENCE - 20+ years of IT experience with 10+ years as a manager on programs with 20+ personnel - Very strong communication and facilitation skills - Hands-on technical background - Direct experience with SEC IT systems, especially EDGAR - highly preferred - Knowledge of AI with some experience in using AI on IT solutions - Experience in technical leadership - Ability to rapidly prioritize competing requirements - Proven knowledge of industry standards and best practices - Working knowledge of human-centered design practices - Ability to understand and simplify customer requirements - Ability to communicate end user feedback to technical and design leads - Proven experience with managing Agile Software Development efforts REQUIRED EDUCATION / CERTIFICATIONS - Bachelor's degree in Information Technology, Engineering, or related field (required) - PMP certification is required - Product Delivery certification (e.g., CSPO, SAFe POPM) or equivalent work experience LOCATION - Remote (with occasional on-site visits if necessary) CLEARANCE - U.S. citizenship is required - Ability to obtain SEC security clearance CLIENT - Securities and Exchange Commission (SEC), EDGAR Business Office (EBO) WORK HOURS - 40 hours per week - 8 hours per day EMPLOYMENT CLASSIFICATION - Employment Classification Eligibility — W2 RELOCATION - Not eligible for relocation benefits COMPENSATION - Salary range: $200,000 - $230,000 - Benefits: Health & Welfare benefits contribution as required under the Service Contract Act (SCA); Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

Now Brewing – Technical Program Manager! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Are you passionate about leading complex technical initiatives that strengthen our security posture and protect our partners, customers and brand? As a Technical Program Manager on the Cybersecurity Project Management team, you will drive high-impact, cross-functional programs that deliver critical security, compliance and risk-mitigation capabilities across the enterprise. You bring clarity to ambiguity, create structure in fast-moving environments and execute with precision. This role requires a strategic thinker who is deeply hands-on, capable of guiding programs from initial concept through planning, execution, deployment and successful closeout. You will partner closely with engineering, security and business teams to translate cybersecurity compliance requirements into actionable plans that deliver measurable outcomes and reduce organizational risk. As a Technical Program Manager, you will… - Lead large-scale, highly complex cybersecurity, infrastructure and governance, risk and compliance (GRC) initiatives from concept to delivery, coordinating across multiple teams and regions. - Translate complex technical and security and compliance challenges into structured, actionable project plans, ensuring alignment and coordination across cross-functional delivery teams. - Drive execution with rigor and attention to detail, while maintaining strong governance and risk management practices. - Communicate with executive presence, delivering crisp updates and influencing decision-making across all levels of the organization. - Develop and execute organizational change management plans – including communication strategies, readiness assessments, stakeholder engagement and training coordination across multiple concurrent projects. We’d love to hear from people with: - 10+ years of program management experience, including 3+ years leading governance, risk and compliance programs within large or highly regulated organizations. - Proven success managing large, cross-functional programs with multiple workstreams and global stakeholders. - Familiarity with GRC processes and frameworks including PCI DSS, SWIFT, SOC 2, ISO 27001/27002, NIST CSF, and broader enterprise risk management practices. - Experience managing deployment and integration of technical or security solutions across global environments, ensuring alignment with enterprise controls, standards and audit/compliance requirements. - Hands-on experience supporting compliance initiatives (e.g. evidence collection, control validation, remediation planning, reporting), with the ability to translate requirements to actionable delivery plans. - Strong organizational skills and a proactive, execution-focused mindset, with a track record of driving clarity, managing risk, and delivering results in fast-paced or ambiguous environments. - Ability to anticipate compliance risks, identify control gaps, and partner with engineering, security and audit teams to ensure effective remediation and sustainable control posture. - Experience applying organizational change management (OCM) frameworks (e.g. ADKAR, Prosci) across technical, security or compliance-driven initiatives. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.   Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

Description We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). The DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client’s organization build mission applications. The DTC manages the platform and supports its tenant customer application teams. The primary function of this role is to manage all DTC operations and direct the team of all-star Salesforce architects and system administrators. The ideal candidate will also be a seasoned Salesforce Technical Architect who jumps into the operational rotation. Support spans pre-sales solution consulting, design/code reviews during implementation, CI/CD process management, and operational support activities. The candidate will lead a team of technical staff to operate & maintain the existing platform, establish new platform services, onboard new customer development teams, perform Release Management activities, manage platform licenses, and curate a governance library of process documentation, administrative job aids, technology standards, and security standards. The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle. Ideally, experience includes establishing a Salesforce Center of Excellence with emphasis on governance, multi-org architecture, introduction of new platform services, and Release Management processes. This is a client-facing role where a technical PM-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, programmatic (code) and declarative (no-code) configuration mechanics. The successful candidate will be able to meaningfully engage equally with technical resources, government Program & Contract staff, and executives. Responsibilities: - Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery. - Manage a technical staff consisting of Salesforce administrators, architects, and security specialists. - Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required. - Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates. - Manage the onboarding of new DTC customer project teams onto the platform. - Manage the release calendar and coordinate DTC actions for customer application deployments. - Manage daily O&M support activities. - Manage license inventory, allocations, and renewal efforts. - Manage platform ATO renewal assessments and mid-year changes. - Co-lead DTC customer technical design reviews with Salesforce architects. - Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library. - Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations. - Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment. Must Haves: - 8+ Years of PM experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility. - 3+ Years of leading Salesforce projects and/or Centers of Excellence in a client-facing role. - Active Salesforce Certified System Architect or Application Architect (provide Trailblazer profile link) - 3+ years of experience working with CI/CD processes in the context of Salesforce and GitHub as source control. - 2+ years of exposure to Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned. - 1+ years of experience providing complex cost allocations, chargebacks, and reporting, including for cloud consumption, licensing, and labor. - Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply - Ability to obtain a federal government public trust clearance. - Residence in the United States with the ability to support US Eastern time zone work hours between 8 am and 6 pm. With a 24/7 on-call requirement, occasional after-hours support will be required for incident response and prescheduled deployment activities. Preferred: - Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360. - Command presence and a sense of personal responsibility for mission accomplishment. - Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations. - Demonstrated critical thinking, attention to detail, problem-solving skills, and the ability to produce polished and well-organized written deliverables. - Technical understanding of MuleSoft capabilities and API-based integrations. - Background in writing/analyzing Apex, Lightning Web Components, YAML, and other coding languages common in enterprise Salesforce environments, MuleSoft, and pipeline management. - 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture. - Understanding of OmniStudio, its components, and the use cases it supports. - Familiarity with Salesforce AppExchange utilities and peripheral services such as DocuSign and Own. - Basic understanding of supporting services such as MFA/SSO, networking, and encryption. - Experience providing complex cost allocations, chargebacks, and reporting, including for cloud consumption, licensing, and labor. #DMX24 #icfsalesforce #Indeed #LI-CC1 #Clearance Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $144,381.00 - $245,448.00 Nationwide Remote Office (US99)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions; you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience. - Lead and manage all day-to-day operational and tactical aspects of multiple Implementation projects with a focus on time, scope, and budget. - Effectively communicate plans, progress, and status updates to both internal staff and customer stakeholders. - Collaborate with associated project managers and partners to ensure a streamlined implementation of all products. - Identify project risks and implement appropriate mitigation plans. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Maintain and update all internal applications associated with implementation projects. - Articulate the value of Five9’s Professional Services through presentations, demonstrations, and open discussion with customers. Qualifications - 5+ years as a Program Manager, Scrum Master, or Technical Consultant. - Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction. - Exposure to Artificial Intelligence within the Voice and Digital channels. - Contact Center Industry experience highly preferred. - Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired. - Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired. - Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required). - Excellent verbal and written skills required. - BA/BS or equivalent experience is required. - One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications. Requirements - Must possess a strong combination of project management skills, technical call center expertise, AI, and client development. - Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative. - Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others. - Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices. - Must be a strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems. - Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require. - Exceptional with time management and organization. - Bilingual skills a plus. Benefits - Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental, and vision coverage and shares a high portion of the dependent cost. - Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. - Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. - Generous employee stock purchase plan. - Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.