Description We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). The DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client’s organization build mission applications. The DTC manages the platform and supports its tenant customer application teams. The primary function of this role is to manage all DTC operations and direct the team of all-star Salesforce architects and system administrators. The ideal candidate will also be a seasoned Salesforce Technical Architect who jumps into the operational rotation. Support spans pre-sales solution consulting, design/code reviews during implementation, CI/CD process management, and operational support activities. The candidate will lead a team of technical staff to operate & maintain the existing platform, establish new platform services, onboard new customer development teams, perform Release Management activities, manage platform licenses, and curate a governance library of process documentation, administrative job aids, technology standards, and security standards. The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle. Ideally, experience includes establishing a Salesforce Center of Excellence with emphasis on governance, multi-org architecture, introduction of new platform services, and Release Management processes. This is a client-facing role where a technical PM-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, programmatic (code) and declarative (no-code) configuration mechanics. The successful candidate will be able to meaningfully engage equally with technical resources, government Program & Contract staff, and executives. Responsibilities: - Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery. - Manage a technical staff consisting of Salesforce administrators, architects, and security specialists. - Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required. - Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates. - Manage the onboarding of new DTC customer project teams onto the platform. - Manage the release calendar and coordinate DTC actions for customer application deployments. - Manage daily O&M support activities. - Manage license inventory, allocations, and renewal efforts. - Manage platform ATO renewal assessments and mid-year changes. - Co-lead DTC customer technical design reviews with Salesforce architects. - Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library. - Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations. - Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment. Must Haves: - 8+ Years of PM experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility. - 3+ Years of leading Salesforce projects and/or Centers of Excellence in a client-facing role. - Active Salesforce Certified System Architect or Application Architect (provide Trailblazer profile link) - 3+ years of experience working with CI/CD processes in the context of Salesforce and GitHub as source control. - 2+ years of exposure to Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned. - 1+ years of experience providing complex cost allocations, chargebacks, and reporting, including for cloud consumption, licensing, and labor. - Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply - Ability to obtain a federal government public trust clearance. - Residence in the United States with the ability to support US Eastern time zone work hours between 8 am and 6 pm. With a 24/7 on-call requirement, occasional after-hours support will be required for incident response and prescheduled deployment activities. Preferred: - Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360. - Command presence and a sense of personal responsibility for mission accomplishment. - Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations. - Demonstrated critical thinking, attention to detail, problem-solving skills, and the ability to produce polished and well-organized written deliverables. - Technical understanding of MuleSoft capabilities and API-based integrations. - Background in writing/analyzing Apex, Lightning Web Components, YAML, and other coding languages common in enterprise Salesforce environments, MuleSoft, and pipeline management. - 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture. - Understanding of OmniStudio, its components, and the use cases it supports. - Familiarity with Salesforce AppExchange utilities and peripheral services such as DocuSign and Own. - Basic understanding of supporting services such as MFA/SSO, networking, and encryption. - Experience providing complex cost allocations, chargebacks, and reporting, including for cloud consumption, licensing, and labor. #DMX24 #icfsalesforce #Indeed #LI-CC1 #Clearance Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $144,381.00 - $245,448.00 Nationwide Remote Office (US99)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions; you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience. - Lead and manage all day-to-day operational and tactical aspects of multiple Implementation projects with a focus on time, scope, and budget. - Effectively communicate plans, progress, and status updates to both internal staff and customer stakeholders. - Collaborate with associated project managers and partners to ensure a streamlined implementation of all products. - Identify project risks and implement appropriate mitigation plans. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Maintain and update all internal applications associated with implementation projects. - Articulate the value of Five9’s Professional Services through presentations, demonstrations, and open discussion with customers. Qualifications - 5+ years as a Program Manager, Scrum Master, or Technical Consultant. - Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction. - Exposure to Artificial Intelligence within the Voice and Digital channels. - Contact Center Industry experience highly preferred. - Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired. - Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired. - Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required). - Excellent verbal and written skills required. - BA/BS or equivalent experience is required. - One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications. Requirements - Must possess a strong combination of project management skills, technical call center expertise, AI, and client development. - Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative. - Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others. - Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices. - Must be a strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems. - Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require. - Exceptional with time management and organization. - Bilingual skills a plus. Benefits - Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental, and vision coverage and shares a high portion of the dependent cost. - Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. - Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. - Generous employee stock purchase plan. - Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role Are you a skilled program leader who thrives in dynamic environments and excels at delivering large-scale, cross-functional security initiatives? Join us as a Senior Security Technical Program Manager, where you'll play a pivotal role in leading high-impact security programs that align with our strategic goals and protect our platform, customers, and data. As a Sr. Security TPM, you'll drive the successful execution of complex security programs, partnering closely with engineering, product, security, compliance, and business teams. You'll ensure alignment across stakeholders, anticipate and mitigate risks, and deliver consistent results across multiple teams. Beyond traditional program management, you'll serve as a critical translator and facilitator between security teams and execution teams—guiding security and compliance teams to break down their requirements into clear, actionable work while ensuring engineering and product teams understand what's needed and why. You will help shape execution strategies, improve delivery practices, and influence outcomes through strong program leadership while ensuring security objectives are understood, prioritized, and implemented correctly. This role is ideal for someone who brings strong organizational skills, operational rigor, security domain knowledge, and the ability to lead through influence while managing ambiguity and change. What you Need to Succeed - Technical Acumen: Strong understanding of SaaS platforms, cloud infrastructure, or WebOps environments, with familiarity in security principles and common security frameworks. Able to bridge technical, security, and business perspectives and collaborate effectively with engineering, security, and technical leaders. - Program Leadership: Demonstrated success in leading large, strategic programs across multiple teams, including security or compliance initiatives. Skilled in program planning, cross-functional coordination, and aligning execution with business objectives. - Execution & Delivery: Proficient in managing complex workstreams, identifying and resolving blockers, and ensuring on-time, high-quality delivery. Able to navigate competing priorities and adjust plans as needed. Comfortable facilitating clarity between security teams and execution teams when requirements need refinement. - Stakeholder Management: Effective at communicating with senior stakeholders, keeping them informed of progress, risks, and decisions. Comfortable escalating and aligning across functions, including security and compliance leadership. - Process Improvement: Experience implementing best practices, streamlining execution frameworks, and adopting tools that increase delivery effectiveness and transparency. - Mentorship & Collaboration: Willing and able to mentor junior TPMs and project managers. Contributes to a culture of accountability, clarity, and continuous improvement across teams. Preferred: - Security Standards Knowledge (Preferred): Familiarity with IT security and compliance standards such as SOC 2, ISO 27001, PCI DSS, or FedRAMP. Understanding of how these standards translate into technical implementation work is a plus. What you Bring to the Table - Experience & Ownership: 7+ years of technical program management experience, delivering high-impact, cross-functional programs in SaaS, cloud, or WebOps environments, with experience leading security or compliance programs. - Program Execution: Proven ability to independently manage large programs end-to-end, from planning through delivery, across multiple stakeholders and technical domains. - Project Management Mastery: Deep knowledge of project management methodologies (Agile, Scrum, Waterfall) and hands-on experience with tools like JIRA, Asana, or equivalent. - Cross-Functional Coordination: Effective at driving alignment across teams without direct authority and resolving cross-functional challenges with diplomacy and clarity. - Organizational Impact: Experience leading change management, scaling processes, and introducing operational improvements to accelerate delivery. - Executive Communication: Comfortable providing clear updates, risks, and recommendations to senior leaders; able to tailor messaging for technical and non-technical audiences. - Global Collaboration: Experience working across distributed teams and time zones, ensuring coordination and communication remain strong throughout execution. What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. - Industry competitive compensation and equity plan - Flexible time off, sick days, and 13 paid holidays - Comprehensive medical insurance including Health, Dental and Vision - Paid parental leave (plus fertility, adoption and other family planning benefits) - In-office workspace (San Francisco) - Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development - Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click here. Visa Sponsorship is not available at this time. The US base salary range for this position in the United States is $118,000 - $148,500 USD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. #LI-SH1

About the Company We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore. The company is a public benefit corporation headquartered in Portland, Oregon and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis. About the Job Our core technology is the Node, a device that produces energy in the ocean’s harshest conditions for years at a time without human maintenance or intervention. The Marine Operations group manages our Nodes from the time they finish fabrication, through their deployments, until they are retired from service. This includes designing support equipment, coordinating activities with port authorities and transport companies, and executing the test plans in calm water and open ocean environments. As the Senior Technical Program Manager (TPM) for Marine Operations, you’ll be embedded with this technical team, translating test objectives into execution plans, coordinating the network of supporting vendors, and collaborating with the other Node TPMs to ensure support equipment is ready as each Node finishes fabrication. Additionally, you’ll be collaborating with the other TPMs in the company to collectively determine how we manage schedules, risks, and configuration changes, and implement company-wide best practices for technical program management at Panthalassa. Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company’s direction on a regular basis. Responsibilities: - Manage project milestone schedules for the Marine Operations team, ensuring clear communication of status, risks, and dependencies to internal stakeholders. - Lead scheduling and coordination for Node Program deployment operations in the Pacific Northwest, including translating test objectives into execution plans. - Collaborate with external suppliers and fabrication partners to ensure timely, high-quality delivery of components. - Coordinate external vendors critical to Marine Operations, ranging from port authorities, tugboat companies, SPMT service contractors, and barge operators. - Act as a liaison between mechanical, electrical, software, systems, and manufacturing teams to drive alignment and efficient execution. - Monitor and escalate program risks, while proactively contributing to mitigation strategies. - Drive the change management system for Marine Operations-managed scope, from ideation through fabrication and deployment. - Develop and maintain documentation and tools that support program execution and scaling, in alignment with TPM best practices. Required Qualifications: - 5+ years of experience managing technical development programs, including directly coordinating major events such as first time integration, test campaign execution, or commissioning activities. - Proven track record of leading cross-functional teams to meet aggressive program timelines. - Strong understanding of engineering fundamentals relevant to marine systems (welded structures, mechanical assemblies, hydraulics/pneumatics, industrial automation & data acquisition, etc.) - Experience coordinating with external vendors and fabrication partners. - Familiarity with change management systems and configuration control processes. - Strong organizational skills and attention to detail. - Excellent written and verbal communication skills, including experience presenting to senior leadership. - Comfortable working in a fast-paced, dynamic, and highly collaborative environment. Desired Qualifications: - Direct experience managing programs for marine system design, fabrication, testing, and/or deployment. - Experience translating test objectives from multiple stakeholders into unified, streamlined execution plans. - Experience working in offshore environments. - Bachelor’s degree in Engineering or a related technical field. Additional Requirements: - Ability to travel as needed for site visits and partner engagements. - Intermittently able to work longer hours and weekends to support critical needs. While we expect a lot of each other, we also offer a high degree of autonomy and work-life balance, including unlimited PTO and flexible working hours. - Ability to travel offshore periodically to support initial commissioning and first use of new equipment. - Must be authorized to work in the United States. Compensation and Benefits: If hired for this full-time role, you will receive: - Cash compensation of $150,000 -190,000 - Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation. - A benefits package that helps you take care of yourself and your family, including: - Flexible paid time off - Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents) - Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents) - Vision insurance (the company pays 100% for full time employees, their partners, and dependents) - Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled) - Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA - Relocation assistance to facilitate your move to Portland (if needed). Location: This position can be filled either full-time on-site or remotely with <25% travel time. Our offices, lab, and shop are located in Portland, Oregon. Candidates must have the legal right to work in the United States. We are unable to provide new visa sponsorship for this role; however, we may consider H-1B transfer applications from exceptional candidates.