• Create and execute test scenarios and test cases • Run mainframe batch jobs and resolve errors • Collaborate with team on testing processes for state government projects • Utilize Serena Changeman for mainframe tasks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Quality Assurance Specialist, you will monitor and provide feedback on the quality of phone interactions with participants by evaluating calls of representatives and advisors. This is to ensure compliance with internal policies and procedures, rules and regulations of the financial services industry. - Provide continuous call evaluation feedback to representatives and advisors through written evaluations and document and escalate call monitoring issues to management as necessary. - Evaluate representatives and advisors calls using the quality monitoring data management system to compile and track performance at an individual level. - Extract and organize metrics to create month-end reporting and analysis on call monitoring results for internal quality reports, including facilitating call calibration exercises to validate that calls are monitored consistently among the Quality Assurance Specialists. - Partner with internal resources (Compliance, Legal, Supervision, Training) to ensure training, resources and feedback includes thorough and accurate information; identify performance gap trends, conduct need/skill gap analysis, contribute to appropriate learning solutions and documentation support. - Participate in various projects by assisting with organization of training related projects, which includes developing training materials, attending meetings, facilitating training for new representatives, advisors and managers as it relates to call evaluation methodology or other topics as necessary. Qualifications - Bachelor’s degree in a related discipline or equivalent industry experience - FINRA SIE, Series 7, and Series 66 required; FINRA fingerprinting required - Strong analytical and critical thinking skills with sound judgment - Intermediate proficiency in Microsoft Office tools - Excellent written and verbal communication skills Requirements - Working knowledge of retirement plan, retail investment, or advisory products - Experience supporting training initiatives or contributing to learning materials - Ability to identify patterns and translate data into actionable recommendations - Strong organizational skills with high attention to detail - Commitment to maintaining regulatory standards and continuous operational improvement Benefits - Base Salary Range: $50,300.00 - $69,125.00 - Non-sales positions have the opportunity to participate in a bonus program. - Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. - Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Company Description We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

• Own and evolve the QA strategy across Ready Education's SaaS platform • Lead, mentor, and grow a team of QA engineers • Champion the adoption of AI-powered tools and emerging technologies • Partner with engineering leads during feature design • Oversee the development and maintenance of automated test suites • Champion shift-left testing practices • Drive release readiness processes • Define and track QA metrics and report on platform quality • Manage QA tooling, test environments, and test data infrastructure • Lead root cause analysis on critical defects

Who We Are Robert Half is seeking a Software Test Engineer. this individual will be responsible for developing and executing test plans and functional (Automated and Manual) test cases to ensure that products meet user needs and business requirements. Develop and maintain a testing strategy that includes design, execution, and documentation of test cases, defects tracking, and test coverage analysis. Identifies, recommends, and implements changes to enhance the overall effectiveness of system and overall solution testing strategies. Coordinate project resources including employees, contractors, remote testers at vendor location(s), in testing of various software and/or hardware solutions. Partner with other IT and Business teams regularly to achieve system verification and validation objectives. Provide technical guidance to IT Verticals and Business teams regarding quality processes, tools and methodologies in order to established an effective and efficient quality culture. What You'll Do - Coordinate and participate in all testing activities, including planning, designing, scripting, execution, and reporting. - Manage multiple testing processes of moderate complexity simultaneously. - Define scope and approach of system testing effort. - Leverage standard quality reporting metrics. - Provide accurate effort estimates for project test effort - Define test approach to ensure common framework and identify issues for test planning and execution. - Write and maintain detailed test cases/scripts that are aligned with user and business needs. - Review business requirements, functional specifications, and user information to understand end user requirements and business process context. Review with appropriate SMEs to validate understanding. - Design/maintain test plans including cycles, cases/conditions, expected results and requirement mapping. - Create and execute automated test scripts - Perform application security testing - Provide leadership and work guidance to less experienced test engineers. - Coordinate the activities of other testing resources across the QS organization What You'll Need - Bachelor's degree in related field or equivalent experience - Knowledge of the overall application development life cycle. Agile preferred. - Experience with software test planning, execution and validation, including expertise with various testing tools and methods (Azure DevOp, Jira, ServiceNow). - Experience with automated testing tools. (i.e. Robot Framework, jmeter) - Experience with security testing tools. (Zed Attack Proxy (ZAP), Burp suite) - Experience in test environment managements, test collaboration, tools selection and implementation in a medium to large company with a global environment. - Familiarity with business process and data flow identification and documentation. - Ability to conduct test planning and execution with off-site resources - Demonstrated ability to understand and interpret business acumen - Familiarity with testing application interfaces and data conversion. - Familiarity with databases and DB queries - Understanding of hardware architectures. - Experience with automated test scripting preferred. - Experience with software security testing practices. - Understanding of industry standard code review practices. - Strong analytical and problem-solving ability. - Ability to demonstrate professional judgment with the ability to appropriately influence others as needed - Excellent oral, written and interpersonal communication skills. - Ability to develop and manage multiple vertical-wide test plans, meeting established deliverables and timelines - Ability to provide guidance, mentoring, and day-to-day support to lower-level personnel - Ability to conduct training - Ability to create complex process flow diagrams or flowcharts that demonstrate business or system process flow - Ability to facilitate, conduct meetings, gather information, and present status - Ability to design testing solutions for new processes and new business practices. The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. $60,000.00 - $90,000.00 We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com. Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: - The specific accommodation requested to complete the employment application. - The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.