Ready Education

• Qualify inbound and outbound leads to generate new opportunities and pipeline for the sales team • Conduct outbound prospecting via phone, email, and other channels to engage and qualify potential clients • Lead meaningful and engaging discovery conversations to understand prospect goals, challenges, and needs related to student success, retention, and engagement • Conduct thorough discovery to identify potential needs and schedule qualified meetings for Account Executives • Perform market research on assigned territory to contribute to a strategic sales approach • Collaborate with Sales and Marketing team members on strategic account-based selling initiatives • Ensure accurate and timely documentation of activity, lead qualification, and lifecycle stages in HubSpot CRM • Follow up consistently and thoughtfully on inbound marketing leads

• Develop and execute retention strategies for clients using goal-oriented and value-based strategies • Serve as a trusted partner and consultant to clients, translating their challenges into tailored solutions that demonstrate clear and measurable ROI • Build a rewarding relationship with clients and internal team members • Manage a regional customer portfolio of approximately 75 accounts • Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders • Execute high-volume, programmatic expansion campaigns (such as targeted module upsells) by building custom ROI presentations and navigating multi-stakeholder university committees. • Analyze, respond and react to performance data to help measure client performance and communicate ROI • Identify and manage at-risk accounts, executing churn mitigation and change-management strategies for both steady-state accounts and complex, post-implementation platform migrations.

• Own and evolve the QA strategy across Ready Education's SaaS platform • Lead, mentor, and grow a team of QA engineers • Champion the adoption of AI-powered tools and emerging technologies • Partner with engineering leads during feature design • Oversee the development and maintenance of automated test suites • Champion shift-left testing practices • Drive release readiness processes • Define and track QA metrics and report on platform quality • Manage QA tooling, test environments, and test data infrastructure • Lead root cause analysis on critical defects

• Prospecting & Pipeline Development: Drive outbound prospecting efforts through phone, email, events, and social channels • Develop and execute targeted account strategies to generate new opportunities • Maintain a highly organized and accurate sales pipeline within the CRM • Sales Execution: Manage the full sales cycle from discovery through proposal, negotiation, and close • Conduct consultative discovery conversations with multiple stakeholders • Present tailored solutions aligned with institutional priorities • Collaboration: Partner with Marketing, Product, Customer Success, and Customer Experience teams • Share market insights and customer feedback to influence product and go-to-market strategies • Operational Discipline: Maintain pipeline visibility and forecasting accuracy • Execute repeatable sales processes to support scalable growth