Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN  Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage.  Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success.  What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service.  What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment.  Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications.  Preferred Qualifications: - 1+ years of previous call center experience  #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish. Key Responsibilities - Process and confirm hotel bookings through preferred travel partners - Communicate with clients regarding rates, availability, and details - Provide professional customer service via phone, email, or chat - Research properties and destination amenities to match client needs - Maintain accurate records of reservations and client preferences Qualifications - Exceptional communication and organization skills - Enthusiasm for travel, hotels, and guest satisfaction - Self-discipline and accountability in a remote environment - Basic computer proficiency and comfort learning new systems Benefits - 100% remote structure with flexible scheduling - Access to professional travel training and certification paths - Mentorship and advancement opportunities within Destination Knot - Access to industry discounts after completion of onboarding Salary $45,000 - $65,000 a year Additional Information We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Support customers to maximize the value of Club Prophet Software • Contribute to software analysis and testing • Assist with onboarding new customers ensuring high levels of customer success and satisfaction • Guide customers through the installation & training process • Establish and maintain relationships with customers • Document, analyze, troubleshoot and test software based on user specifications • Provide live chat, email, and phone support • Track interactions and keep customer data organized • Engage existing customers for successful platform adoption • Maintain high levels of customer satisfaction

• Respond to customer inquiries promptly and professionally. • Handle issues related to late shipments by investigating and filing claims with shipping providers. • Arrange reshipments for lost packages and keep customers informed throughout the process. • Manage return requests by: >Identifying the reason for return. >Offering partial refunds or store credits to minimize returns when possible. >Processing and tracking return labels and received items. >Issuing refunds accurately • Provide product-related information by consulting internal documentation. • Forward bulk orders inquiries to relevant colleagues for follow-up. • Handle inbound customer calls • Conduct outbound call-backs as needed. • Follow up with customers regarding open cases, shipping concerns, or pending resolutions. • Monitor and respond to voicemail messages in a timely and professional manner. • Maintain accurate documentation of all phone interactions in the order management or ticketing system. • Follow established internal processes to ensure orders are packaged and shipped efficiently. • Maintain daily documentation for warehouse billing purposes. • Audit warehouse compensation and credited billing invoices to verify accuracy and report any discrepancies. • Respond to inquiries regarding order status, shipping details, and delivery expectations in a professional and timely manner. • Assist in resolving any issues related to incorrect or missing items, shipping errors, or other fulfillment-related concerns. • Provide detailed product information and address customer questions regarding their orders. • Process returns and exchanges, following the company's return policy, and work with customers to resolve any issues related to returns or exchanges. • Track shipments to confirm timely delivery and investigate any issues related to delayed or lost packages. • Handle issues such as missed deliveries or misrouted packages by coordinating with shipping providers and processing claims where necessary. • Communicate with customers regarding order status, delays, or shipping issues in a proactive manner. • Maintain a professional and courteous demeanor in all customer interactions. • Adhere to company policies and protocols when resolving customer issues. • Proactively identify and suggest process improvements to enhance customer satisfaction and operational efficiency. • Collaborate effectively with team members and management to support overall business objectives. • Maintain confidentiality and professionalism in handling customer and company information • Participate in regular 1v1 check-ins with the Client or Client representative to receive feedback and suggestions for improvement. • Use check-ins to demonstrate knowledge of overall processes and identify areas for growth. • Accurate and timely resolution of customer inquiries and issues. • Regularly updated records of shipping audits, order processing, and customer support activities. • Detailed reports on identified billing discrepancies and filed disputes. • Response time and resolution rate for customer inquiries. • Accuracy in shipping audits and order processing. • Reduction in billing discrepancies through effective audits and dispute filing.