• Respond to customer inquiries promptly and professionally. • Handle issues related to late shipments by investigating and filing claims with shipping providers. • Arrange reshipments for lost packages and keep customers informed throughout the process. • Manage return requests by: >Identifying the reason for return. >Offering partial refunds or store credits to minimize returns when possible. >Processing and tracking return labels and received items. >Issuing refunds accurately • Provide product-related information by consulting internal documentation. • Forward bulk orders inquiries to relevant colleagues for follow-up. • Handle inbound customer calls • Conduct outbound call-backs as needed. • Follow up with customers regarding open cases, shipping concerns, or pending resolutions. • Monitor and respond to voicemail messages in a timely and professional manner. • Maintain accurate documentation of all phone interactions in the order management or ticketing system. • Follow established internal processes to ensure orders are packaged and shipped efficiently. • Maintain daily documentation for warehouse billing purposes. • Audit warehouse compensation and credited billing invoices to verify accuracy and report any discrepancies. • Respond to inquiries regarding order status, shipping details, and delivery expectations in a professional and timely manner. • Assist in resolving any issues related to incorrect or missing items, shipping errors, or other fulfillment-related concerns. • Provide detailed product information and address customer questions regarding their orders. • Process returns and exchanges, following the company's return policy, and work with customers to resolve any issues related to returns or exchanges. • Track shipments to confirm timely delivery and investigate any issues related to delayed or lost packages. • Handle issues such as missed deliveries or misrouted packages by coordinating with shipping providers and processing claims where necessary. • Communicate with customers regarding order status, delays, or shipping issues in a proactive manner. • Maintain a professional and courteous demeanor in all customer interactions. • Adhere to company policies and protocols when resolving customer issues. • Proactively identify and suggest process improvements to enhance customer satisfaction and operational efficiency. • Collaborate effectively with team members and management to support overall business objectives. • Maintain confidentiality and professionalism in handling customer and company information • Participate in regular 1v1 check-ins with the Client or Client representative to receive feedback and suggestions for improvement. • Use check-ins to demonstrate knowledge of overall processes and identify areas for growth. • Accurate and timely resolution of customer inquiries and issues. • Regularly updated records of shipping audits, order processing, and customer support activities. • Detailed reports on identified billing discrepancies and filed disputes. • Response time and resolution rate for customer inquiries. • Accuracy in shipping audits and order processing. • Reduction in billing discrepancies through effective audits and dispute filing.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an individual who values providing world-class service to every member and is committed to ensuring its delivery. As a Connected Care Assistant, you will work with the clinical team to help members manage their complex or chronic health conditions. Your responsibilities will include: - Coordinating patient-care services - Providing support and delivering additional services as identified by the clinical team - Focusing on member engagement, completing scheduled shifts for: - Member calls, chats, and internal referrals into CCP - Targeted outreach shifts to engage at-risk members into CCP - Using autodialer tooling for targeted outreach to the eligible population - Managing and triaging related care plan task queues - Coordinating care for members and their families/caregivers, as identified by the clinical team - Recommending benefits available to members through their employers (benefits navigation) - Initiating related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team - Completing administrative tasks such as: - Composing letters and mailings to members and providers - Obtaining medical releases and records - Triage callback tickets, referrals, and escalations - Monitoring email referrals and communications - Monitoring and managing portals, such as Ovia and ACM insurance feeds - Attending huddles when requested - Attending ongoing training and courses to stay current with new developments in healthcare - Complying with organizational guidelines and healthcare laws and regulations - Other duties, as assigned Qualifications - Prior experience in case management or healthcare setting is preferred. - Proficiency in motivational interviewing techniques. - Ability to multitask and remain flexible in a constantly changing environment. - Strong telephone skills, including the ability to navigate conversations effectively and anticipate needs over the phone. - Demonstrates professional and effective communication skills, both verbal and written. - Effective time management and can work autonomously. - Highly organized with the ability to manage tasks and meet deadlines. - Proficient in computer technology with the ability to quickly learn new computer platforms. - Experience with health IT systems and reports is desirable. - Knowledge and connections to community healthcare and social welfare resources is preferred. - Demonstrates a positive and respectful attitude towards peers, team members, and patients. - Acknowledges patient rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. - Commitment to schedule: 8-5PM (PST/CT/EST) (Monday-Friday) Requirements - TEMP TO PERM - Compensation: $20.72 - $29 an hour - The United States new hire base salary target ranges for this full-time position are: - $20.72 - $29 + equity + benefits - Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate. Benefits - Remote-first culture - 401(k) savings plan through Fidelity - Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) - Full suite of Included Health telemedicine and health care navigation products and services offered at no cost for employees and dependents - Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) - 12 weeks of 100% Paid Parental leave - Up to $25,000 Fertility and Family Building Benefit - Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) - 11 Holidays Paid with one Floating Paid Holiday - Work-From-Home reimbursement to support team collaboration and effective home office work - 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a full-time Operator Support Associate (Customer Support Associate) to join our high-performing and fast-paced support team. You will serve as a trusted advocate and resource for our customers and strive to maintain JetInsight’s reputation for the best customer service satisfaction in the industry. - Solving client issues via all channels including chat, email, and phone - Becoming a cross-functional team player by partnering with our Customer Success and sales teams - Being the voice of the customer by providing feedback to the Product and Engineering teams - Helping to improve the customer experience while working in a collaborative, fast-paced, and fun team environment - Some after hours and weekend work will be required Qualifications - A history of success in a customer-facing role - Excitement to work at a growing start-up - A desire to learn and immerse yourself in a new industry to truly understand the customer - An attitude that gets things done - Strong problem-solving abilities to quickly understand customer's core issues and find creative solutions - An interest in aviation and/or the travel industry is a plus!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Specialist will work to support people who have been injured on the job. This role will respond to departmental inquiries regarding pharmacy benefits for pharmacy lines of business. Work closely with pharmacies, claims adjusters, providers, claimants and other CorVel offices to quickly and professionally answer questions. This position is not quota driven, nor is this a “scripted” position. This role requires a service minded individual, active listening and pro-active problem solving skills to be successful. The Pharmacy Solutions team hours are 8 a.m. to 11 p.m., Monday through Friday. This is a remote role. Essential Functions & Responsibilities: - Answer pharmacy calls and e-mails in a prompt, friendly and professional manner. - Assure escalated issues are referred to the management team. - Consult with claims adjusters regarding medications and pharmacy eligibility. - Utilize proprietary programs to track inquiries and enter prescription information. - Participate in training of new representatives and personal, ongoing professional development, as required. - Work rejection report lines and additional duties as assigned by management. - Displays familiarity with external pharmacy adjudication system and internal billing/claims management applications. Qualifications - Excellent verbal and written communication skills. - Exceptional decision-making and problem-solving abilities. Requirements - High school diploma or equivalent. - Experience with Microsoft Office programs with proficient computer skills. - Some customer service and/or call center experience. - Pharmacy Benefits Management experience, preferred. - Pharmacy Technician Certification, preferred. Benefits - CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. - Pay Range: $13.38 - $23.42 per hour. - A comprehensive benefits package is available for full-time regular employees and includes: - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off