This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish. Key Responsibilities - Process and confirm hotel bookings through preferred travel partners - Communicate with clients regarding rates, availability, and details - Provide professional customer service via phone, email, or chat - Research properties and destination amenities to match client needs - Maintain accurate records of reservations and client preferences Qualifications - Exceptional communication and organization skills - Enthusiasm for travel, hotels, and guest satisfaction - Self-discipline and accountability in a remote environment - Basic computer proficiency and comfort learning new systems Benefits - 100% remote structure with flexible scheduling - Access to professional travel training and certification paths - Mentorship and advancement opportunities within Destination Knot - Access to industry discounts after completion of onboarding Salary $45,000 - $65,000 a year Additional Information We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Support customers to maximize the value of Club Prophet Software • Contribute to software analysis and testing • Assist with onboarding new customers ensuring high levels of customer success and satisfaction • Guide customers through the installation & training process • Establish and maintain relationships with customers • Document, analyze, troubleshoot and test software based on user specifications • Provide live chat, email, and phone support • Track interactions and keep customer data organized • Engage existing customers for successful platform adoption • Maintain high levels of customer satisfaction

• Respond to customer inquiries promptly and professionally. • Handle issues related to late shipments by investigating and filing claims with shipping providers. • Arrange reshipments for lost packages and keep customers informed throughout the process. • Manage return requests by: >Identifying the reason for return. >Offering partial refunds or store credits to minimize returns when possible. >Processing and tracking return labels and received items. >Issuing refunds accurately • Provide product-related information by consulting internal documentation. • Forward bulk orders inquiries to relevant colleagues for follow-up. • Handle inbound customer calls • Conduct outbound call-backs as needed. • Follow up with customers regarding open cases, shipping concerns, or pending resolutions. • Monitor and respond to voicemail messages in a timely and professional manner. • Maintain accurate documentation of all phone interactions in the order management or ticketing system. • Follow established internal processes to ensure orders are packaged and shipped efficiently. • Maintain daily documentation for warehouse billing purposes. • Audit warehouse compensation and credited billing invoices to verify accuracy and report any discrepancies. • Respond to inquiries regarding order status, shipping details, and delivery expectations in a professional and timely manner. • Assist in resolving any issues related to incorrect or missing items, shipping errors, or other fulfillment-related concerns. • Provide detailed product information and address customer questions regarding their orders. • Process returns and exchanges, following the company's return policy, and work with customers to resolve any issues related to returns or exchanges. • Track shipments to confirm timely delivery and investigate any issues related to delayed or lost packages. • Handle issues such as missed deliveries or misrouted packages by coordinating with shipping providers and processing claims where necessary. • Communicate with customers regarding order status, delays, or shipping issues in a proactive manner. • Maintain a professional and courteous demeanor in all customer interactions. • Adhere to company policies and protocols when resolving customer issues. • Proactively identify and suggest process improvements to enhance customer satisfaction and operational efficiency. • Collaborate effectively with team members and management to support overall business objectives. • Maintain confidentiality and professionalism in handling customer and company information • Participate in regular 1v1 check-ins with the Client or Client representative to receive feedback and suggestions for improvement. • Use check-ins to demonstrate knowledge of overall processes and identify areas for growth. • Accurate and timely resolution of customer inquiries and issues. • Regularly updated records of shipping audits, order processing, and customer support activities. • Detailed reports on identified billing discrepancies and filed disputes. • Response time and resolution rate for customer inquiries. • Accuracy in shipping audits and order processing. • Reduction in billing discrepancies through effective audits and dispute filing.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an individual who values providing world-class service to every member and is committed to ensuring its delivery. As a Connected Care Assistant, you will work with the clinical team to help members manage their complex or chronic health conditions. Your responsibilities will include: - Coordinating patient-care services - Providing support and delivering additional services as identified by the clinical team - Focusing on member engagement, completing scheduled shifts for: - Member calls, chats, and internal referrals into CCP - Targeted outreach shifts to engage at-risk members into CCP - Using autodialer tooling for targeted outreach to the eligible population - Managing and triaging related care plan task queues - Coordinating care for members and their families/caregivers, as identified by the clinical team - Recommending benefits available to members through their employers (benefits navigation) - Initiating related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team - Completing administrative tasks such as: - Composing letters and mailings to members and providers - Obtaining medical releases and records - Triage callback tickets, referrals, and escalations - Monitoring email referrals and communications - Monitoring and managing portals, such as Ovia and ACM insurance feeds - Attending huddles when requested - Attending ongoing training and courses to stay current with new developments in healthcare - Complying with organizational guidelines and healthcare laws and regulations - Other duties, as assigned Qualifications - Prior experience in case management or healthcare setting is preferred. - Proficiency in motivational interviewing techniques. - Ability to multitask and remain flexible in a constantly changing environment. - Strong telephone skills, including the ability to navigate conversations effectively and anticipate needs over the phone. - Demonstrates professional and effective communication skills, both verbal and written. - Effective time management and can work autonomously. - Highly organized with the ability to manage tasks and meet deadlines. - Proficient in computer technology with the ability to quickly learn new computer platforms. - Experience with health IT systems and reports is desirable. - Knowledge and connections to community healthcare and social welfare resources is preferred. - Demonstrates a positive and respectful attitude towards peers, team members, and patients. - Acknowledges patient rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. - Commitment to schedule: 8-5PM (PST/CT/EST) (Monday-Friday) Requirements - TEMP TO PERM - Compensation: $20.72 - $29 an hour - The United States new hire base salary target ranges for this full-time position are: - $20.72 - $29 + equity + benefits - Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate. Benefits - Remote-first culture - 401(k) savings plan through Fidelity - Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) - Full suite of Included Health telemedicine and health care navigation products and services offered at no cost for employees and dependents - Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) - 12 weeks of 100% Paid Parental leave - Up to $25,000 Fertility and Family Building Benefit - Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) - 11 Holidays Paid with one Floating Paid Holiday - Work-From-Home reimbursement to support team collaboration and effective home office work - 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations