Fullsteam Operations

Marketing Manager & Digital Advertising Specialist Remote - US Full time job requisition id JR102102 It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. The Specialty Retail Group at Fullsteam is home to powerful software platforms that support niche markets. Together, these brands help thousands of small and midsize businesses operate more efficiently and grow with confidence. From inventory management and point-of-sale to CRM, ecommerce, and payment processing, we deliver industry-specific solutions backed by exceptional service. We are seeking a versatile and performance-driven Marketing Manager & Digital Advertising Specialist to support marketing efforts across our business units while also leading digital advertising initiatives for both internal brands and client accounts. This is a unique hybrid role designed for someone who can operate both strategically and tactically owning core marketing functions while also executing and optimizing paid media campaigns across Google Ads and Meta. In the near term, this role will balance internal marketing leadership (≈50%) with hands-on digital advertising execution (≈50%). Over time, as our digital agency services scale, this position will evolve into a more specialized, client-facing digital marketing role, with additional internal marketing support added to the team. If you’re someone who enjoys wearing multiple hats, thrives in fast-paced environments, and is excited about building both marketing programs and scalable service offerings, this role is for you. Key Responsibilities Digital Advertising & Client-Facing Work - Plan, execute, and optimize PPC campaigns across Google Ads and Meta for internal brands and client accounts - Conduct keyword research, audience targeting, and budget optimization to maximize ROI - Monitor campaign performance and continuously refine strategies based on data and trends - Manage multiple client accounts with a focus on performance, retention, and satisfaction - Meet with clients to understand goals, set up accounts, and present results and recommendations - Deliver clear, actionable reporting and insights on campaign performance - Stay current on PPC, paid social, and digital advertising best practices Marketing Management & Internal Growth - Develop and execute marketing strategies across multiple business units - Plan and manage inbound marketing campaigns including email, SEO, content, and social media - Own content creation efforts including blogs, landing pages, email campaigns, and marketing collateral - Build and optimize marketing funnels, landing pages, and automation workflows - Manage website updates and performance in collaboration with internal and external teams - Track and report on marketing performance, lead generation, and funnel metrics - Partner with Sales and leadership to align marketing efforts with revenue goals - Maintain brand consistency across all channels and business units Content, Brand & Campaign Execution - Manage content calendars and develop SEO-driven content strategies - Create and publish social media content, and engage with audiences across platforms - Develop sales enablement materials, case studies, and client-facing assets - Support webinars, podcasts, and thought leadership initiatives - Assist with trade shows, events, and promotional campaigns as needed Strategic Growth & Innovation - Collaborate with leadership to shape and scale digital marketing offerings for clients - Identify opportunities to improve marketing performance, processes, and tools - Contribute to the development of new service lines within the organization - Help define the long-term structure of the marketing and digital services team Qualifications - 2–5+ years of experience in digital marketing, with strong hands-on experience in PPC (Google Ads and Meta) - Proven ability to manage and optimize paid media campaigns with measurable results - Experience in broader marketing functions such as content, email, SEO, and campaign strategy - Strong analytical mindset with the ability to translate data into actionable insights - Experience managing multiple projects or accounts simultaneously - Excellent communication and client-facing skills - Self-starter who is comfortable operating in an evolving, growth-focused environment - Experience with tools like HubSpot, Google Analytics, and marketing automation platforms is a plus - Google Ads and/or Meta certifications preferred What Success Looks Like - Strong performance and ROI across paid advertising campaigns - Consistent lead generation and marketing contribution to pipeline growth - High client satisfaction and retention for digital marketing services - Scalable processes and contributions to building a growing marketing services function - Ability to successfully transition from a hybrid role into a more specialized digital marketing focus over time Why This Role is Unique This isn’t a traditional marketing role. It’s an opportunity to: - Play a key role in building and scaling a digital marketing function - Gain exposure to both internal brand growth and client-facing agency work - Grow into a specialized digital marketing leadership path over time - Help shape the future structure of a multi-brand marketing team Skills & Competencies: - Extreme attention to detail and organization. - Project management skills, database marketing skills, and analytical skills - Comfortable working with minimal direction and taking ownership of all marketing activities Some experience with design, layout, and creation of marketing brochures, graphics, presentations, etc. - Extensive experience with HubSpot and/or Salesforce with the ability to manage emails, workflows, sequences, tasks, dashboards, etc. - Demonstrated proficiencies in Microsoft Suite and Photoshop/Illustrator (or other design tool) Salary range: $41,000 - $70,000 Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Title: Software Developer (LAMP Stack) locations Oak Brook, IL time type Full time job requisition id JR102163 Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. The Rubicon Group, part of the Fullsteam organization, provides cloud Enterprise Resource Planning (ERP) software specifically tailored to meet the needs of the industries that we serve. Our ERP software has been trusted by some of the top companies in the electrical, rigging, wire, and rope industries. We have a proven track record of success and are committed to helping our clients achieve their business goals. We are seeking a passionate Developer to join our development team. This role is based in our Oak Brook, IL office, with eligibility for hybrid work options after completing probationary period of service or pending manager review. In this role, you will be responsible for developing and maintaining our cloud-based ERP solution, ensuring it provides a seamless experience for users. You will collaborate with cross-functional teams to address technical inquiries, troubleshoot complex system issues, and enhance system functionality. Additionally, you will assist in implementing change requests, resolve challenges related to system access or performance, and continuously improve the product to meet the evolving needs of our users. Primary Responsibilities: - Design, develop, and maintain web applications and backend systems using the LAMP stack, focusing on performance, scalability, and maintainability. - Work closely with cross-functional teams to understand business requirements and translate them into technical solutions. - Identify, troubleshoot, and resolve complex system issues, including performance bottlenecks, security vulnerabilities, and functional bugs. - Conduct code reviews and provide technical mentorship to junior developers, ensuring coding best practices and high-quality code standards. - Analyze and optimize the performance of both the front-end and back-end of the application, ensuring efficient resource use and high system availability. - Stay current with emerging technologies and industry trends to recommend improvements and new techniques for the team. - Implement new features and enhancements based on user feedback and evolving business requirements. - Maintain a comprehensive understanding of the company software. - Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management. - Must work the hours and location as assigned by management. - Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines. Skills & Competencies: - Advanced experience with Linux, Apache, MySQL, and PHP, with a focus on full-stack development - Strong knowledge of web development frameworks, including PHP-based frameworks, and front-end technologies (HTML5, CSS3, JavaScript, and frameworks). - Proficient in MySQL or other relational databases, with experience in database design, query optimization, and performance tuning. - Proficient with version control systems like Git, with experience in collaborative development workflows. - Experience in developing and consuming RESTful APIs and integrating third-party services. - Familiarity with unit testing frameworks and debugging tools, ensuring robust and error-free code. - Excellent analytical and troubleshooting skills with the ability to identify and resolve issues efficiently. - Strong communication skills, with the ability to articulate technical concepts to both technical and non-technical team members - Familiarity with AI technologies (e.g., machine learning models, LLMs, or AI‑powered APIs) is a plus, with the ability to apply them to real‑world software solutions Minimum Qualifications: - Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience. - 1+ years of professional software development experience, with a focus on LAMP stack technologies. - Knowledge of web security best practices, including data protection, encryption, and secure coding techniques. - Experience with cloud environments such as AWS, Azure, or Google Cloud is a plus. - Experience with ERP or WMS systems is a plus. Salary range: $70,000 - $100,000 Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Title: Digital Marketing Specialist Location: US--Remote Job Description: time type Full time job requisition id JR102149 It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. We are seeking a results-driven Digital Marketing Specialist to strategize, execute, and optimize paid advertising campaigns across major digital platforms, including Facebook, Instagram, Google, TikTok, and other emerging channels. This role is pivotal in driving brand awareness, lead generation, and revenue growth through data‑informed digital marketing initiatives. The ideal candidate is highly organized, creative, and analytical bringing a broad skill set across PPC, SEM, and social media advertising, with a strong passion for performance marketing and continuous optimization. Key Responsibilities - Plan, execute, and manage paid media campaigns across platforms such as Facebook, Instagram, Google Ads, TikTok, and other digital channels - Develop and test ad creatives, audience targeting strategies, and campaign structures to maximize ROI - Monitor campaign performance daily, applying optimizations to improve conversion rates, cost efficiency, and overall effectiveness - Conduct keyword research, audience segmentation, and A/B testing to refine campaign performance - Collaborate with creative, content, and product teams to align marketing objectives and messaging - Track, analyze, and report on campaign performance using analytics tools (e.g., Google Analytics, ad platform dashboards) - Stay current on digital marketing trends, platform updates, and best practices in paid media and social advertising - Manage advertising budgets efficiently while meeting performance targets - Ensure campaigns align with brand guidelines and broader marketing strategies Required Qualifications - Skills & Competencies: - Proficiency in web analytics platforms, such as Google Analytics, and data visualization tools like Google Data Studio. - A collaborative team player who thrives in fast-paced environments and can adapt to rapidly changing priorities. - Bachelor's degree in Marketing, Business, or a related field is preferred. - 2+ years of experience in digital marketing, with a focus on paid advertising (PPC / SEM / social ads) - Hands-on experience managing campaigns on Facebook, Instagram, Google Ads, and TikTok - Strong understanding of performance metrics such as CTR, CPA, ROAS, and conversion rates - Proficiency with analytics and reporting tools (Google Analytics, Meta Ads Manager, Google Ads Manager, etc.) - Excellent organizational skills with the ability to manage multiple campaigns simultaneously - Strong attention to detail and a data‑driven mindset Preferred Qualifications - Experience marketing SaaS products or B2B offerings - Familiarity with marketing automation tools and CRM platforms - Basic knowledge of SEO, landing page optimization, and conversion rate optimization (CRO) - Experience collaborating with designers and copywriters on ad creative development Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

• Identify and prospect potential clients through various channels, including cold calling, email campaigns, networking events, and social media platforms. • Conduct in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals. • Tailor software solution presentations and demos to address their unique requirements with a customer centric and value-driven approach. • Build and maintain relationships with perspective clients, serving as their primary point of contact throughout the sales cycle. • Negotiate contract terms and pricing with clients, working closely with the cross-functional teams to ensure compliance and mutual agreement. • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. • Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets. • Leverage sales dashboards to understand where to focus your time and activities. • Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure a seamless customer experience. • Stay informed about industry trends, competitor activities, and market developments.

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges. • Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts. • Deeply understand customers business needs and match to qualifying products and solutions. • Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives. • Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service. • Proactively manage contract renewals, ensuring high renewal rates and preventing churn. • Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes. • Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed. • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. • Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.

• Serve as a centralized enablement partner across our portfolio of products and services. • Build the infrastructure, systems, assets, and processes that empower our sales organization to execute effectively and achieve portfolio-wide revenue goals. • Partner closely with Peak15 sales team to build foundational enablement programs, tools, and training. • Analyze historical customer data and market trends to inform targeting strategy and cross-portfolio expansion opportunities. • Support segmentation and positioning strategy across multiple offerings. • Identify patterns in pipeline performance and recommend enablement improvements to increase conversion and win rates. • Own Salesforce opportunity stages, automation logic, and lifecycle governance across the portfolio. • Design and maintain scalable lead and account workflows that improve visibility, forecasting accuracy, and reporting consistency. • Partner with cross-functional stakeholders to define performance metrics and reporting standards.

• The position involves answering customer calls, directing them to the right parties, and entering information into our customer contact database (CRM). • Provide support and training, assist with AutoFluent Software installation and configuration via remote support, and schedule appointments. • Perform customer support and training of customers, including software installations, configuration, and troubleshooting. • Schedule and complete appointments and follow-ups with customers to ensure a positive experience. • Conduct AutoFluent Pay onboarding, including terminal installations and review of Merchant Track platform. • Learn and keep up to date with AutoFluent Software features, functions, and setup. • Communicate effectively with customers and co-workers via telephone, email, and chat.

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges. • Drive activity within current client base via calls and emails to generate opportunity and build pipeline • Create and execute marketing services strategic reviews to identify growth opportunities and drive expansion within accounts. • Identify and pursue opportunities to upsell marketing services that align with customer needs and objectives. • Collaborate with the Customer Success and SaaS Account Management team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes. • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. • Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.

• Support customers to maximize the value of Club Prophet Software • Contribute to software analysis and testing • Assist with onboarding new customers ensuring high levels of customer success and satisfaction • Guide customers through the installation & training process • Establish and maintain relationships with customers • Document, analyze, troubleshoot and test software based on user specifications • Provide live chat, email, and phone support • Track interactions and keep customer data organized • Engage existing customers for successful platform adoption • Maintain high levels of customer satisfaction

• Execute reconciliation and audit processes between the Business unit (BU) systems and the billing/revenue recognition systems to look for missing billing and revenue includes user license and system functionality access audits. • Monitor and analyze billing and invoicing, processes to detect discrepancies and identify revenue leakage. • Develop and maintain revenue assurance controls, dashboards, and reporting tools. • Conduct root cause analysis for revenue leakage and recommend corrective actions. • Establish clear communication channels and workflows with the revenue accounting and billing departments to facilitate timely resolution of discrepancies. • Collaborate with Operations and Accounting teams to ensure accurate billing and revenue recognition. • Support audits and compliance initiatives related to billing and revenue processes. • Identify process improvement opportunities to enhance efficiency and reduce risk. • Define, track, and report on key performance indicators (KPIs) related to revenue assurance, such as revenue leakage rate, reconciliation timeliness, annual run rate and in-year revenue adjustments and other audit findings.