Sauce

• Manage end-to-end AP: vendor onboarding, bill creation, payment preparation, payment tracking, and ledger maintenance • Review and process contractor invoices; maintain contractor payment schedules • Coordinate with business owners to ensure approvals, contracts, and supporting documentation are in place prior to payment • Maintain clean vendor master data, approval records, and payment support so every payment is audit-ready • Proactively chase missing invoices, incomplete approvals, and unresolved vendor or contractor items before close • Own the AP aging report and proactively resolve outstanding items, vendor queries, and disputed balances • Post and review monthly accruals (vendor, payroll, prepaid, and other recurring items) with proper support, cut-off logic. • Record payroll entries (semi-monthly) and validate against source data • Post fixed asset and prepaid amortization entries • Import and reconcile credit card transactions; manage and clear expense reports, missing receipts, coding issues, and cost-center allocations • Post monthly revenue entries in coordination with the Controller • Perform daily bank reconciliations across all accounts and entities confirm cleared transactions, flag unposted items, and resolve breaks same-day • Reconcile all corporate credit cards; match to receipts and expense reports, and post to correct cost centers • Manage high-volume transaction reconciliations across multiple payment platforms (Stripe, Melio, bank accounts): match transactions to invoices, resolve discrepancies, and ensure complete ledger coverage • Maintain clean, audit-ready bank rec workpapers with full supporting documentation • Reconcile all balance sheet accounts each close cycle: AP, accrued liabilities, prepaid, fixed assets, and other current accounts with clear roll-forwards and aged-item commentary • Handle intercompany reconciliations across U.S. and international entities • Support preparation of monthly financial statements • Prepare and deliver variance analysis (MoM) for internal stakeholders • Flag anomalies and cost trends proactively - do not wait to be asked • Maintain Finance file structure, backups, and audit-ready documentation • Identify and implement process improvements in P2P and close workflows, including responsible use of AI, automation, templates, and structured exception tracking • Maintain system integrations and flag breaks proactively (QuickBooks Online, Melio, Deel, Remote.com, Saasgrid, etc.)

• Manage end-to-end AP: vendor onboarding, bill creation, payment preparation, payment tracking, and ledger maintenance • Review and process contractor invoices; maintain contractor payment schedules • Coordinate with business owners to ensure approvals, contracts, and supporting documentation are in place prior to payment • Maintain clean vendor master data, approval records, and payment support so every payment is audit-ready • Proactively chase missing invoices, incomplete approvals, and unresolved vendor or contractor items before close • Own the AP aging report and proactively resolve outstanding items, vendor queries, and disputed balances • Post and review monthly accruals (vendor, payroll, prepaid, and other recurring items) with proper support, cut-off logic. • Record payroll entries (semi-monthly) and validate against source data • Post fixed asset and prepaid amortization entries • Import and reconcile credit card transactions; manage and clear expense reports, missing receipts, coding issues, and cost-center allocations • Post monthly revenue entries in coordination with the Controller • Perform daily bank reconciliations across all accounts and entities confirm cleared transactions, flag unposted items, and resolve breaks same-day • Reconcile all corporate credit cards; match to receipts and expense reports, and post to correct cost centers • Manage high-volume transaction reconciliations across multiple payment platforms (Stripe, Melio, bank accounts): match transactions to invoices, resolve discrepancies, and ensure complete ledger coverage • Maintain clean, audit-ready bank rec workpapers with full supporting documentation • Reconcile all balance sheet accounts each close cycle: AP, accrued liabilities, prepaid, fixed assets, and other current accounts with clear roll-forwards and aged-item commentary • Handle intercompany reconciliations across U.S. and international entities • Support preparation of monthly financial statements • Prepare and deliver variance analysis (MoM) for internal stakeholders • Flag anomalies and cost trends proactively - do not wait to be asked • Maintain Finance file structure, backups, and audit-ready documentation • Identify and implement process improvements in P2P and close workflows, including responsible use of AI, automation, templates, and structured exception tracking • Maintain system integrations and flag breaks proactively (QuickBooks Online, Melio, Deel, Remote.com, Saasgrid, etc.)

• Build internal tools and automation workflows for the operations team using Cursor and n8n • Fix bugs and ship features in fast iterations - 3-4 production releases per day • Design and deploy AI agents that automate repetitive operational tasks end-to-end • Integrate with third-party APIs and internal systems without handholding • Own QA - test your releases against real business logic before pushing • Talk directly with ops users and translate vague feedback into precise solutions

• Multi-Channel Support: Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms. • Ticket & Case Management: Have a sense of ownership to respond to and resolve B2C, B2B and internal requests within established service levels. • Evidence Collection & Issue Resolution: Meticulously document cases to determine accountability for delivery issues. • Cross-Functional Collaboration: Work closely with team leads and other departments (Customer Success, Tier 2, Back Office, Menu, ePayments) to address and resolve support issues. • Process Improvement: Contribute to the development and refinement of customer care playbooks, templates, and policies. • Tool Utilization: Utilize various cloud-based tools, including delivery company portals and internal dashboards, to efficiently manage support tasks.

• Own team-level NRR/GRR, activation, time-to-value, and product adoption. • Lead both CSM and Onboarding teams across customer segments—from long-tail to VIP. • Ensure every customer follows a clearly defined, well-supported journey from contract to “Sauce is indispensable.” • Create a culture where follow-through, collaboration, and steady execution build trust—internally and with customers. • Maintain, refine, and document onboarding and success playbooks so expectations are clear and consistent. • Personally manage a small portfolio of strategic, complex, or at-risk accounts to stay close to customer needs and team realities. • Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements. • Model persistence, positivity, and outcome-oriented problem-solving for the team. • Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM. • Define and track SLAs for onboarding, activation milestones, and ongoing engagement. • Partner with RevOps/Ops to maintain dashboards that give the team clarity and help guide day-to-day priorities. • Use data to identify bottlenecks and opportunities—testing improvements and iterating thoughtfully. • Align with Sales on clean, predictable handoffs and standardized customer expectations. • Partner with Product to surface customer insights, support betas, and ensure feedback drives continuous improvement. • Foster open, positive communication across functions so teams move in sync.

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business. The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success. What You'll Do - Own the book - Manage a growing set of SMB restaurant accounts—track usage, adoption, health scores, forecast renewals, and hit quarterly NRR targets. - Identify expansion, upsell, cross-sell, and referral opportunities; partner with Sales to close them. - Drive adoption & ROI Train operators on Sauce’s platform and best practices, translating “dollars saved” and “orders gained” into clear next steps. - Run data-driven business reviews (QBRs) and health checks to surface wins and unblock growth. - Advocate for the customer Gather feedback, diagnose root causes, and route insights to Product & Ops for continuous improvement. - Serve as an escalation point for time-sensitive issues, coordinating with Support until resolution. - Work as one team Partner closely with Onboarding to deliver smooth go-lives. - Share playbooks, metrics, and voice-of-customer trends with Marketing, Sales, and Leadership. What Sets You Up For Success - 3+ years managing restaurant or hospitality accounts (SaaS or in-house ops). - Deep understanding of off-premise ordering, delivery logistics, and restaurant unit economics. - Comfortable in Salesforce/HubSpot (or similar) and fluent in Excel/Sheets for KPI tracking. - Data-driven, organized, and proactive—you solve problems before the ticket is opened. - Clear communicator and active listener who can coach busy operators both in-person and over Zoom. - Experience collaborating with offshore or distributed teams is a plus. - Genuine passion for helping local businesses win. What We Offer - Strong & Competitive Compensation Package - Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) - Paid Parental Leave - Flexible Work Environment - Responsible Paid Time Off Policy $75,000 - $95,000 a year The budget is $75k base + $20k commission - approved by Dana and Noy Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

• Own B2C content operations: in-app content, FAQs, help center articles, release notes, and user-facing announcements • Handle Tier-2 customer support for B2C users (complex issues escalated from Tier-1) • Investigate product issues, reproduce bugs, and provide clear root-cause summaries • Collaborate closely with Product, Engineering, and Growth teams • Maintain high-quality, consistent tone and messaging across all customer touchpoints • Identify recurring issues and proactively suggest product or UX improvements • Support launches and feature rollouts with clear customer communication • Work fully in US business hours

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you will be responsible for onboarding all new restaurant customers to the Sauce platform, ensuring a successful and efficient setup. You will work with restaurant customers to make sure strong processes are built out and implemented early on. You'll work very closely with the Sales & Customer Success teams that are in the field and often need help on the spot with our biggest restaurant customers to ensure their onboarding experience goes smoothly as well. As you grow in this role, you’ll be proactively reaching out to restaurant owners throughout their onboarding cycle, helping them learn about and understand the software and platform, setting expectations early and often, and most importantly, working to help them receive more and more orders! You'll report directly to the Onboarding Team Lead. During your shift, you'll work mainly on Hubspot, Slack, the Sauce Dashboard, and Google My Business (GMB) & Reserve by Google. Communication & attendance are super important in this role! Shift available: Monday-Friday, 9 Hour Shift (8 Hours + 1 Hour Lunch) 10AM - 7PM EST What You’ll Do: - Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist - Stay connected and be in the know with your customers to anticipate their needs as they happen - Stay and work in an organized manner to help stay on top of issues that arise - Receive and assist live help requests from Customer Success and/or Sales - Upload links on different platforms like Wordpress, Go Daddy, Square, etc - Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon - Daily Google support - Stay organized with your Hubspot Onboarding (OB) ticket board Qualifications - Strong B2B communication skills - Confident speaking with other business owners or leaders - Some sales experience preferred - English-speaking; bilingual (English + Spanish) is a plus - Hard worker, quick learner, and organized - Ability to work quickly and efficiently - Previous experience working with restaurant industry owners and managers is a big plus - Experience working on Hubspot, Aircall, and/or Slack is a big plus Requirements - Private working space with a steady internet connection - Computer or laptop - Keyboard and mouse, working webcam, and headset with a microphone - Primary 24” computer monitor - Additional 24” computer monitor (preferred) Benefits - Strong & Competitive Compensation Package - Flexible Work Environment - 5 Days Paid Sick Days - 15 Paid Personal/Vacation Days

• Plan, develop, deliver and optimize an end-to-end training program for new and existing SDR and AE team members across regions. • Select, onboard, and manage a content a training platform. • Plan and compose training processes and materials, focused on deep product and service knowledge, ICP, discovery, value-based selling, and state of the art selling techniques for micro & SMBs. • Develop playbooks, guides, and certification frameworks. • Develop playbooks, guides, and certification frameworks for using sales-tech stack, and sales flows to meet productivity, SLA goals and sales quality. • Conduct call reviews, role-plays, and coaching sessions. • Partner with Sales, RevOps, Marketing, and Product to align messagingIdentify performance gaps using data and feedback. • Support product launches and new GTM initiativesTrack enablement quality and effectiveness and drive continuous improvement.

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We’re looking for a VP of Finance to lead our global finance function, drive operational excellence, and scale our financial infrastructure to support rapid growth. This role requires a hands-on leader who thrives in high-volume transaction environments, ideally in both B2B2C and B2B businesses — and is equally comfortable with big-picture strategy and detailed execution. You will oversee all aspects of finance for our U.S., Israel and international operations, manage a growing distributed team, and partner closely with leadership. This role reports directly to the CEO of Sauce! If based in or near NYC, a hybrid work-approach may be expected. What You'll Do: Strategic Leadership Serve as a key member of the executive team, reporting directly to the CEO. Develop and execute financial strategies that align with company growth goals. Partner cross-functionally to improve decision-making with actionable financial insights. Working closely with leaders in all domains. Operational Excellence Oversee day-to-day finance operations, including accounting, FP&A, revenue operations, and compliance across multiple entities. Implement scalable systems and processes to support high-volume transactions and multi-currency operations. Ensure accurate and timely financial statements, cash flow management, and KPI tracking. Team Leadership Lead and develop a growing finance team, including Controller, Staff Accountant, FP&A and outsourced specialists in Israel. Foster a high-performance, approachable, and collaborative culture. Compliance & Controls Maintain compliance with U.S. GAAP, local regulations in Israel, and taxation requirements. What You Bring: 5+ years of progressive finance leadership experience (Director, Sr. Manager and above), including managing high-volume transaction environments. Experience in B2B2C and B2B model, food delivery, marketplaces, or SaaS strongly preferred. Proven track record scaling finance functions in a fast-growth, global startup (Series B+ or later). Strong technical knowledge of accounting, FP&A, multinational and multi-entity operations. Hands-on leadership style — willing to dive into the details while guiding high-level strategy. Excellent communication skills and ability to work effectively with a distributed, multicultural team. Working under pressure, priority changes and getting stuff done on time mentality. Operate at the lowest level of details. Own every data point. CPA or equivalent qualification strongly preferred. FP&A background. SQL experience is a nice to have. Willingness to travel periodically between NY and Israel. What We Offer: Strong & Competitive Compensation Package, Including Equity Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) Paid Parental Leave Flexible Work Environment Responsible Paid Time Off Policy Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.