Role Description We are seeking an Implementation Consultant to guide clients through software implementation projects and ensure successful system deployments. This remote position focuses on requirements gathering, system configuration, user training, and providing ongoing support to maximize client success. Qualifications - 3+ years experience in software implementation or technical consulting - Strong understanding of business processes and system integration concepts - Experience with SaaS platforms and cloud-based software solutions - Excellent client-facing communication and presentation skills - Project management skills with ability to manage multiple implementations simultaneously - Technical aptitude with ability to learn new software platforms quickly - Problem-solving skills and ability to troubleshoot technical issues - Experience with data migration and system integration processes Requirements - Lead client implementation projects from kickoff through go-live and post-launch support - Conduct requirements gathering sessions and translate business needs into system configurations - Configure software platforms based on client specifications and best practices - Develop and deliver user training programs and create comprehensive documentation - Provide technical support and troubleshooting during implementation phases - Collaborate with development teams to address customization requirements - Manage project timelines and communicate progress to stakeholders regularly - Ensure successful data migration and system integration processes - Conduct user acceptance testing and coordinate feedback incorporation - Provide post-implementation support and optimization recommendations Benefits - Full-time remote position with client interaction opportunities - Professional development through diverse implementation projects - Opportunity to work with cutting-edge software platforms and technologies - Direct client impact through successful system deployments - Competitive compensation package - Career growth in technical consulting and client success

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking an Implementation Specialist to manage the onboarding and deployment of new clients. This role involves configuring systems, training users, and coordinating project timelines. The Implementation Specialist ensures that customers experience a smooth transition from sales to adoption, setting the foundation for long-term success and satisfaction. Responsibilities - Client Onboarding & Kickoff: - Lead client onboarding sessions, introducing workflows and timelines. - Gather client requirements and confirm scope of implementation. - Build strong client relationships from the start of engagement. - System Configuration: - Configure accounts, permissions, and integrations (CRM, ERP, SaaS platforms, APIs). - Customize workflows, dashboards, and settings to match client use cases. - Test system functionality and troubleshoot issues before go-live. - Training & Enablement: - Deliver training sessions via Zoom or in-person workshops. - Create user guides, video tutorials, and FAQs for ongoing support. - Ensure client users feel confident using the product. - Project Management: - Maintain implementation project plans in Asana, Trello, or Monday.com. - Track milestones, dependencies, and deliverables against deadlines. - Provide regular status updates to clients and internal stakeholders. - Collaboration: - Work closely with Sales for a smooth handoff of closed deals. - Partner with Customer Success Managers for post-implementation handoff. - Collaborate with Product/Engineering to flag bugs or feature requests. - Continuous Improvement: - Document best practices for implementations. - Analyze onboarding performance (time-to-value, adoption rate). - Suggest improvements to processes and playbooks. Qualifications - Strong communicator who can simplify technical concepts. - Highly organized project manager who thrives on deadlines. - Proactive problem solver with a customer-first mindset. - Comfortable working across technical and non-technical teams. Requirements - 2+ years in implementation, onboarding, or technical project management. - Familiarity with SaaS platforms, CRMs, or ERP systems. - Strong presentation and training skills. - Proficiency with project management tools (Asana, Trello, Monday.com, Jira). Ideal Experience & Skills - Experience implementing SaaS solutions for SMB or enterprise clients. - Technical skills in APIs, SQL, or integrations. - Industry background in software, healthcare, finance, or professional services. - Certification in project management (PMP, CAPM, or Agile). Key Metrics for Success (KPIs) - Time-to-value (average days from sale to adoption). - % of implementations delivered on time and within scope. - Client satisfaction scores (CSAT/NPS) post-onboarding. - User adoption and training completion rates. - Smooth handoff to Customer Success teams. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., build a mock implementation project plan or deliver a short training session) - Client Interview with Customer Success/Implementation Leadership - Offer & Background Verification

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We’re looking for an Implementation Lead with deep EpicCare Inpatient - Clinical Documentation expertise to drive the operational and technical deployment of SmarterDx’s EHR-embedded clinical documentation solution. From contract signature through go-live and early adoption, you will lead implementations that sit directly in physician workflows and influence documentation quality, diagnosis capture, and downstream revenue and quality outcomes. This product was acquired and is in the process of deeper integration into the SmarterDx ecosystem. You will play a critical role in ensuring stable deployment today while also helping create scalable implementation standards as the solution evolves over time. This role will serve as the build and workflow authority during implementation, ensuring the solution integrates cleanly within Epic documentation workflows. You will partner closely with clinicians, technical analysts, and product managers to deliver fast, predictable, and high-quality go-lives. You understand that physician-facing tools must be dependable, intuitive, and thoughtfully embedded in the EHR to earn adoption. You are comfortable engaging physicians and APPs to lead workflow discovery sessions, conduct at-the-elbow support, and coach providers on documentation best practices without adding cognitive load. **This role is fully remote within the US. Travel (~25%) is expected during key deployment phases, particularly during initial go-lives and provider training, based on client needs.** What You’ll Do - Lead the implementation of SmarterNotes from contract signing through go-live. - Define and manage implementation milestones, scope, risks, stakeholder identification and communication. - Coordinate closely with the integration team to ensure clean data ingestion and seamless EHR embedding. - Facilitate workflow discovery sessions to understand current-state documentation practices and friction points, while building future state workflows that will help drive product adoption. - Provide at-the-elbow training and support during key deployment phases. - Contribute to the development of scalable implementation standards as the product matures. - Capture and communicate structured client feedback to help inform the product roadmap. What You Bring - EpicCare Inpatient - Clinical Documentation certification. - 5+ years of experience implementing clinical AI tools within hospital or health system environments. - Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines. - Deep understanding of Epic’s inpatient clinical documentation workflows, including how they intersect with CDI and Coding. - Elite communication skills and executive presence with proven ability to engage disparate groups of clinical, operational, and technical stakeholders while guiding them through change. Nice to Haves - Familiarity with HL7v2 integration patterns and experience coordinating with technical teams on data onboarding. - Experience supporting embedded EHR applications or SMART on FHIR tools. - Experience collaborating directly with physician champions during EHR optimization initiatives. - Experience working in early-stage or evolving technology environments. - Lean, Agile, or PMP certification. Compensation $150K to $170K base salary #LI-Remote #LI-DNP Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

• Account strategy: Develop and maintain a "living" account strategy. • Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value. • Team leadership: Mentor and challenge a team of technical ICs. • Organisational navigation: Master the internal politics of enterprise environments. • Decisive judgment: You will know when to escalate and when to handle it yourself.