SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We’re looking for an Implementation Lead with deep EpicCare Inpatient - Clinical Documentation expertise to drive the operational and technical deployment of SmarterDx’s EHR-embedded clinical documentation solution. From contract signature through go-live and early adoption, you will lead implementations that sit directly in physician workflows and influence documentation quality, diagnosis capture, and downstream revenue and quality outcomes. This product was acquired and is in the process of deeper integration into the SmarterDx ecosystem. You will play a critical role in ensuring stable deployment today while also helping create scalable implementation standards as the solution evolves over time. This role will serve as the build and workflow authority during implementation, ensuring the solution integrates cleanly within Epic documentation workflows. You will partner closely with clinicians, technical analysts, and product managers to deliver fast, predictable, and high-quality go-lives. You understand that physician-facing tools must be dependable, intuitive, and thoughtfully embedded in the EHR to earn adoption. You are comfortable engaging physicians and APPs to lead workflow discovery sessions, conduct at-the-elbow support, and coach providers on documentation best practices without adding cognitive load. **This role is fully remote within the US. Travel (~25%) is expected during key deployment phases, particularly during initial go-lives and provider training, based on client needs.** What You’ll Do - Lead the implementation of SmarterNotes from contract signing through go-live. - Define and manage implementation milestones, scope, risks, stakeholder identification and communication. - Coordinate closely with the integration team to ensure clean data ingestion and seamless EHR embedding. - Facilitate workflow discovery sessions to understand current-state documentation practices and friction points, while building future state workflows that will help drive product adoption. - Provide at-the-elbow training and support during key deployment phases. - Contribute to the development of scalable implementation standards as the product matures. - Capture and communicate structured client feedback to help inform the product roadmap. What You Bring - EpicCare Inpatient - Clinical Documentation certification. - 5+ years of experience implementing clinical AI tools within hospital or health system environments. - Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines. - Deep understanding of Epic’s inpatient clinical documentation workflows, including how they intersect with CDI and Coding. - Elite communication skills and executive presence with proven ability to engage disparate groups of clinical, operational, and technical stakeholders while guiding them through change. Nice to Haves - Familiarity with HL7v2 integration patterns and experience coordinating with technical teams on data onboarding. - Experience supporting embedded EHR applications or SMART on FHIR tools. - Experience collaborating directly with physician champions during EHR optimization initiatives. - Experience working in early-stage or evolving technology environments. - Lean, Agile, or PMP certification. Compensation $150K to $170K base salary #LI-Remote #LI-DNP Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

• Account strategy: Develop and maintain a "living" account strategy. • Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value. • Team leadership: Mentor and challenge a team of technical ICs. • Organisational navigation: Master the internal politics of enterprise environments. • Decisive judgment: You will know when to escalate and when to handle it yourself.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Imagine360 is seeking a National Account Implementation Specialist to join the team! This elevated role requires ensuring that all aspects of the new client onboarding process are completed successfully for our largest & most important National Account groups (i.e., 1,000+ EEs with complex product and vendor setups). This includes: - Completion of all internal documentation with applicable required data - Determining how enrollment and eligibility information will be provided for new clients - Verifying and clarifying all information leading to preparation of new plan administration and benefits design Close coordination with the assigned Relationship Manager on member education, client communication plans, and program analytics is critical to the success of this position. Communication with human resource professionals and broker partners must be frequent, skilled, and effective; National Accounts require a trusted advisor to provide them with consultative guidance throughout the onboarding process. This position requires an "Executive Presence," which includes the following: - Demonstrate confidence through self-assurance and decisive action - Maintain composure and professionalism in high-pressure or complex situations - Communicate clearly, concisely, and persuasively across all formats and audiences - Build credibility by consistently delivering reliable, expert guidance - Ensure clarity in all messaging, making complex ideas accessible and actionable Position Location: 100% remote Responsibilities include but are not limited to: - Manage the onboarding process for new plans or groups, providing essential education on the health plan and other related entities' products and services - Serve as a subject matter expert (SME) on Reference-Based Pricing and Total Health Plan strategies - Independently schedule and lead Implementation meetings with new clients and brokers with minimal management oversight - Assist clients and brokers in a consultative manner with all aspects of the client's onboarding process - Develop and maintain detailed onboarding timelines by identifying dependencies and ensuring timely execution - Ensure alignment and shared understanding across stakeholders; manage expectations as necessary - Maintain clear communication to support transparency and collaboration - Manage changes to scope and schedule with appropriate documentation and approvals - Coordinate with internal departments to implement all products and vendors sold - Provide internal documentation of client's plan design/administrative plan to all internal parties - Clearly communicate any special requests or nuances to ensure that all teams understand and are prepared to support what the client has requested and has been approved to implement - Schedule and chair internal departmental meetings to review new client administrative requirements and plan design - Coordinate with internal parties to confirm the correct loading of client benefits - Coordinate with Plan Document Analyst for completion of Plan Document for new clients - Coordinate with outside enrollment vendors and IT Department to communicate the information required to get enrollment transmitted to Imagine360 electronically for new clients - Coordinate the setup of all external vendors that are being implemented by the clients - Work closely with the Vendor Management Team (VMT) for any new or complex vendor setups - Periodic travel for meetings with brokers and/or clients - Perform other duties as assigned - Perform all tasks in accordance with HIPAA/PHI guidelines Qualifications - Bachelor's Degree required - 10+ years of industry-related experience in Account Management or Client Implementation with a strong background in benefits and administration focused on National Account sized clients (1,000+ employee groups) Requirements - Maintain a high level of accuracy and attention to detail - Speak effectively with other employees of Imagine360, brokers, clients, and vendors - Deal with problems and exercise sound judgment involving several competing priorities and variables within the parameters of department policy and guidelines Licenses or Certifications - An active Group 1 Health Insurance License is strongly preferred for this position Benefits - Multiple Health plan options - Company paid employee premiums for disability and life insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Company paid Short & Long term Disability plus Life Insurance - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Complete and provide TPA implementation services for all new groups following conclusion of the initial sale. This includes the completion of all internal documentation with applicable required data gathered from the Implementation meeting, determining how enrollment and eligibility information will be provided for new clients, and verifying and clarifying all information leading to preparation of new plan administration and benefits design. Position Location: 100% remote Responsibilities include but are not limited to: - Schedule and lead Implementation meetings with new clients. - Coordinate with internal departments to verify products/vendors sold. - Coordinate with Administration Department and Pharmacy vendors for eligibility and ID cards. - Provide internal documentation of client's plan design/administrative plan to all internal parties. - Coordinate client funding/billing with Accounting Department by obtaining bank worksheet, ACH Agreements from Client or banking representative for new clients. - Schedule and chair internal departmental meetings to review new client plan design. - Coordinate with internal parties to confirm correct loading of client benefits. - Coordinate with Plan Document Analyst for completion of Plan Document for new clients. - Coordinate with outside enrollment vendors and IT Department to communicate the information required to get enrollment transmitted to Imagine360 electronically for new clients. - Coordinate the setup of any external vendors that are being implemented by the client. - Periodic travel for internal team meetings as well as implementation meetings with brokers and clients. - Perform other duties as assigned. - Perform all tasks in accordance with HIPAA/PHI guidelines. Qualifications - High School Diploma or GED - 5 or more years of healthcare insurance related experience Requirements - Maintain a high level of accuracy and attention to detail. - Speak effectively with other employees of Imagine360, brokers, clients, and vendors. - Deal with problems and exercise sound judgment involving several competing priorities and variables within the parameters of department policy and guidelines. Benefits - Multiple Health plan options - Company paid employee premiums for disability and life insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Company paid Short & Long term Disability plus Life Insurance - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives