• Account strategy: Develop and maintain a "living" account strategy. • Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value. • Team leadership: Mentor and challenge a team of technical ICs. • Organisational navigation: Master the internal politics of enterprise environments. • Decisive judgment: You will know when to escalate and when to handle it yourself.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Imagine360 is seeking a National Account Implementation Specialist to join the team! This elevated role requires ensuring that all aspects of the new client onboarding process are completed successfully for our largest & most important National Account groups (i.e., 1,000+ EEs with complex product and vendor setups). This includes: - Completion of all internal documentation with applicable required data - Determining how enrollment and eligibility information will be provided for new clients - Verifying and clarifying all information leading to preparation of new plan administration and benefits design Close coordination with the assigned Relationship Manager on member education, client communication plans, and program analytics is critical to the success of this position. Communication with human resource professionals and broker partners must be frequent, skilled, and effective; National Accounts require a trusted advisor to provide them with consultative guidance throughout the onboarding process. This position requires an "Executive Presence," which includes the following: - Demonstrate confidence through self-assurance and decisive action - Maintain composure and professionalism in high-pressure or complex situations - Communicate clearly, concisely, and persuasively across all formats and audiences - Build credibility by consistently delivering reliable, expert guidance - Ensure clarity in all messaging, making complex ideas accessible and actionable Position Location: 100% remote Responsibilities include but are not limited to: - Manage the onboarding process for new plans or groups, providing essential education on the health plan and other related entities' products and services - Serve as a subject matter expert (SME) on Reference-Based Pricing and Total Health Plan strategies - Independently schedule and lead Implementation meetings with new clients and brokers with minimal management oversight - Assist clients and brokers in a consultative manner with all aspects of the client's onboarding process - Develop and maintain detailed onboarding timelines by identifying dependencies and ensuring timely execution - Ensure alignment and shared understanding across stakeholders; manage expectations as necessary - Maintain clear communication to support transparency and collaboration - Manage changes to scope and schedule with appropriate documentation and approvals - Coordinate with internal departments to implement all products and vendors sold - Provide internal documentation of client's plan design/administrative plan to all internal parties - Clearly communicate any special requests or nuances to ensure that all teams understand and are prepared to support what the client has requested and has been approved to implement - Schedule and chair internal departmental meetings to review new client administrative requirements and plan design - Coordinate with internal parties to confirm the correct loading of client benefits - Coordinate with Plan Document Analyst for completion of Plan Document for new clients - Coordinate with outside enrollment vendors and IT Department to communicate the information required to get enrollment transmitted to Imagine360 electronically for new clients - Coordinate the setup of all external vendors that are being implemented by the clients - Work closely with the Vendor Management Team (VMT) for any new or complex vendor setups - Periodic travel for meetings with brokers and/or clients - Perform other duties as assigned - Perform all tasks in accordance with HIPAA/PHI guidelines Qualifications - Bachelor's Degree required - 10+ years of industry-related experience in Account Management or Client Implementation with a strong background in benefits and administration focused on National Account sized clients (1,000+ employee groups) Requirements - Maintain a high level of accuracy and attention to detail - Speak effectively with other employees of Imagine360, brokers, clients, and vendors - Deal with problems and exercise sound judgment involving several competing priorities and variables within the parameters of department policy and guidelines Licenses or Certifications - An active Group 1 Health Insurance License is strongly preferred for this position Benefits - Multiple Health plan options - Company paid employee premiums for disability and life insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Company paid Short & Long term Disability plus Life Insurance - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Complete and provide TPA implementation services for all new groups following conclusion of the initial sale. This includes the completion of all internal documentation with applicable required data gathered from the Implementation meeting, determining how enrollment and eligibility information will be provided for new clients, and verifying and clarifying all information leading to preparation of new plan administration and benefits design. Position Location: 100% remote Responsibilities include but are not limited to: - Schedule and lead Implementation meetings with new clients. - Coordinate with internal departments to verify products/vendors sold. - Coordinate with Administration Department and Pharmacy vendors for eligibility and ID cards. - Provide internal documentation of client's plan design/administrative plan to all internal parties. - Coordinate client funding/billing with Accounting Department by obtaining bank worksheet, ACH Agreements from Client or banking representative for new clients. - Schedule and chair internal departmental meetings to review new client plan design. - Coordinate with internal parties to confirm correct loading of client benefits. - Coordinate with Plan Document Analyst for completion of Plan Document for new clients. - Coordinate with outside enrollment vendors and IT Department to communicate the information required to get enrollment transmitted to Imagine360 electronically for new clients. - Coordinate the setup of any external vendors that are being implemented by the client. - Periodic travel for internal team meetings as well as implementation meetings with brokers and clients. - Perform other duties as assigned. - Perform all tasks in accordance with HIPAA/PHI guidelines. Qualifications - High School Diploma or GED - 5 or more years of healthcare insurance related experience Requirements - Maintain a high level of accuracy and attention to detail. - Speak effectively with other employees of Imagine360, brokers, clients, and vendors. - Deal with problems and exercise sound judgment involving several competing priorities and variables within the parameters of department policy and guidelines. Benefits - Multiple Health plan options - Company paid employee premiums for disability and life insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Company paid Short & Long term Disability plus Life Insurance - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Acts as a technical liaison between the site users and the Information Systems department; troubleshoot, gathering information, developing the system to user needs, and working towards the goal of implementing and running successful system applications. Provides assistance in file maintenance, user security, system upgrades and implementation. Supports and troubleshoots systems as they pertain to the users interface and to the applications themselves. Provides primary EMR training to end users, as well as EMR training to physicians. This position is primarily remote. However, the role requires occasional on-site presence to conduct training and support provider and clinic go-live implementations. - Advocates for MANA's mission of providing compassionate, comprehensive, and quality healthcare - Ability to travel between clinic locations - Acts as the primary support of the EHR systems for the end users and physicians. - Identifies, diagnose, and resolves problems for users of EMR & related software and communicates with the user. - Perform eClinicalWorks system configuration and customization, File maintenance, and system administration (User Set Up). - Works with multidisciplinary project and operational staff to help implement, maintain, and improve the EHR. - Lead with application upgrades through support testing & training activities as directed. Testing new functionality in non-production environments. - Manage training projects for assigned application(s), including the design, development, delivery, evaluation, continuous improvement, optimization training, and/or other performance improvement and staff development with direction and supervision from the Training Leadership team. - Lead trainer on the EHR and related systems to all system users, including Providers. - Participates in training-related performance improvement initiatives and with maintaining training metrics. - Develop checklists by role for EHR training for new hires. - Coordinates logistics associated with training delivery preparation activities such as creating videos, end user documentation, and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc. - Assists in user support during and following go live. - Assists monitoring interface agents (for example, pathology, lab, etc.), combining duplicate accounts, eliminating duplicate encounters, etc. - Participates as a member of various project work groups, attends meetings as required and develops constructive work relationships with other IT team members. - Completes projects, assignments, and goals within desired timeframe. - Coordinate ongoing clinical site meetings for continuing education and training. - Performs any other related duties as required or assigned. Qualifications - Broad knowledge of such fields of accounting, marketing, business administration, finance, etc. - Equivalent 4 year college degree preferred not required - 6 years related experience; specific focus of 5 years of related management experience or a combination of education and experience Benefits - Comprehensive Benefits: - Medical Insurance - Vision Insurance - Dental Insurance - HSA or FSA options with medical insurance - Voluntary Aflac Accident and Critical Illness - Employer paid life, long-term & short-term disability benefits - 401(K) match and profit sharing - Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment - Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more! - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics.